A beautiful hotel. The staff is very polite, helpful and friendly. We enjoyed our stay a lot and will certainly come back to Caramel. Thanks!!!

The hotel is new and has all the facilities you need for a hotel. It is quite and with a lot of space. The food could be better according to the price level of the food.

Great hotel with excellent service. Feels like coming home. A minus point is unpleasant bottom is the sea. There are much better beaches on the island

I loved everything about this hotel; from the ”welcome!” to the ”hope to see you soon again!” Very friendly staff, excellent housekeeping and absolutely stunning rooms and gardens. Located right on the beach, and has a really nice poolarea. It is familyfriendly but even still a nice, quiet luxurious hotell. I was upgraded to a room with a terrace with a jacuzzi (that I never got around to use, sadly) and I could never ask for a lovelier room! The gym is one area that could improve; it is on the smaller scale and it lacked music and atmosphere. This vacay will stay with me for a long time. Yes- it is pricey but worth every penny.

As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.

Excellent resort with great management and exceptional service crew - friendly, paying attention, solution oriented. We already stayed several times and we’ve never been disappointed - on the contrary. Great place to relax, enjoy family live with kids (excellent kids club) and Greek cuisine. Highly recommended!

Big small property. Very quiet and relaxing Service amongst the best I have enjoyed

Beautiful hotel, amazing food, and staff very friendly. The local area isn’t quite as lovely and so the hotel could perhaps benefit from hosting a little more entertainment/activities. Would also be nice if boards could be purchased rather than just bed and breakfast.

Staff are excellent, very warm welcoming and helpful. Those on reception, by beach, at restaurants, entertainers and the cleaners were great, exceptional service. Rooms are nice, very comfortable clean and beautifully designed (but shower screens could be longer). Breakfast is tasty and varied. Mountain tea and Cretan food were lovely. Beach is ok, but very rocky. Beach by rethymnon town is better. Can see snow capped mountains from beach. Hotel is nice for families. Hotel was full of lots of well-heeled families with children. Area around hotel is quiet. Mythos restaurant near hotel is nice, great dakos and nice decor, full of flowers. Bus to town stops right outside hotel. Some wonderful restaurants in the old town with great food and service and gorgeous decor. Rethymnon itself is well worth a visit; full of character, it’s charming, arty, friendly and relaxed. Nice boutiques and shops too.

beautiful salt water pool, easy access to beautiful beach. Staff is friendly and helpful. Room was spacious and very nice, though no bathtub and despite thick curtains light still got in the room in the mornings to wake us up. Good food though very overpriced. Restaurants that are walking distance are ok, did not find anything really good.

We booked this hotel 8 days before travel, visiting for 14 nights in mid May 2018. It was the only hotel in the area that was 5 star with a 5 star review rating, and it certainly lived up to expectations. We cannot thank the staff enough for their attention to detail. We had a lovely room with large enclosed patio, complete with loungers, brolly and chairs, sea view and room was fully serviced twice a day. The restaurant was excellent, although we only ate their 4 times in the evening, breakfast was fantastic something for everyone. It was a 1 mile walk to the start of the main commercial area, with dozens of shops and restaurants, all food very good and reasonable. Rethymnon itself worth a visit and again excellent restaurants and shopping 5 miles away. One final thing, the hotel wifi is full strength and fast throughout the entire resort including beach and pool. We will definitely return, one of our most relaxing holidays in a long time.

Lovely hotel to relax and enjoy the hospitality of the Greeks.Superb staff gorgeous grounds. We shall return. Keep up the good work

Well deserved break for hardworking parents/grandparents. We always enjoy time alone but this was the best yet although the dearest! Oh well, you certainly get what you pay for here with close attention to detail and the personal touch. Good security too. Always loved the Greek people, naturally kind and gentle folk. Not too big so you feel really valued and looked after. Would have liked a sea view and bigger balcony but no availability. We will most likely return but haven't seen enough of the world yet!

Well deserved break for hardworking parents/grandparents. We always enjoy time alone but this was the best yet although the dearest! Oh well, you certainly get what you pay for here with close attention to detail and the personal touch. Good security too. Always loved the Greek people, naturally kind and gentle folk. Not too big so you feel really valued and looked after. Would have liked a sea view and bigger balcony but no availability. We will most likely return but havent seen enough of the world yet!

Food, service, kids club and much more was excellent. Great vacation for all!

it was a good vacation. Hotel is very nice. Service is amazing. Rooms are small, bur very nice. Local area is bad. It's good option for 3-5 days. No more, because it's difficult to find where to go.

Travelled with our 11 week old baby. Needed a break!! Was absolutely fantastic, particularly due to staff.

Our stay at the Caramel was excellent and I recommend booking to anyone unsure. I've see criticism of the hotel's location, but anything you'd need is available within a couple of minute's walk. Caramel isn't in the main town of Rethymnon, and to get there you need to get a bus which takes around 10 minutes or enjoy the pleasant 90 minute walk. Rethymnon is where all the night life is with a great range of restaurants, bars, dock side eateries and everything you'd associate with that. Whilst Caramel is a distance from Rethymnon, it has small markets and a decent choice of restaurants and bars directly outside the door. I don't think location's a problem, unless you're very keen to be in the middle of all the action. The customer service at Caramel exceeded all of our expectations. Upon check in we were greeted with snacks, a local refreshment drink in a cocktail glass and cool towels. The staff make sure that you're treated to a very high standard at all times. Examples of this are too numerous to mention, but some highlights included, staff setting up new table outside for us at breakfast when the area was full, the daily provision of a different flavour of liquor in our room each night, fresh fruit and water provision at the beach and pool side... All in all, it's a brilliant place to stay. We loved it. Thank you!

Fabulous, staff are outstanding. Hotel is beautiful and immaculate

Fabulous hotel in terms of quality, service and cleanliness. Not the prettiest location but if you don't mind being in the hotel grounds or if you don't mind having a car for a few days to explore then it's great. Nothing is too much trouble for the staff, you really are treated well. Beautiful room and pool area. High quality hotel but as such prices for drinks etc are in line with standard of hotel...A bit pricey but supermarket opposite selling same cans of pop etc at less than a third of the price and nobody minds you bringing these back to the hotel. Manager is visible every day and makes every effort to remember people and make sure stay is perfect. Oggy the restaurant manager is great fun and so pleasant.

Fabulous hotel in terms of quality, service and cleanliness. Not the prettiest location but if you dont mind being in the hotel grounds or if you dont mind having a car for a few days to explore then its great. Nothing is too much trouble for the staff, you really are treated well. Beautiful room and pool area. High quality hotel but as such prices for drinks etc are in line with standard of hotel...A bit pricey but supermarket opposite selling same cans of pop etc at less than a third of the price and nobody minds you bringing these back to the hotel.Manager is visible every day and makes every effort to remember people and make sure stay is perfect. Oggy the restaurant manager is great fun and so pleasant.

Excellent friendly service, in a luxury hotel designed as an island settlement. The pool is amazing.