Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family really enjoyed our stay. If you didn’t want to leave the house there was no need. We took advantage of everything the house has to offer. There was some small things that we weren’t happy with but it didn’t interrupt the good time we had. The game room needs a make over the the futons needed to be replaced. The Keurig didn’t work but there was a regular coffee pot there so that wasn’t a big issue. If the game room was updated we would all go back again!!

The property is extremely beautiful and everything listed is accurate. We would stay there again!! Pros - Maintenance came out extremely fast to fix all the issues - Bed were extremely comfortable - Kitchen is stocked very well Cons - 1 room was not fully cleaned when we arrived. - 1 room did not have power when we arrived - Video game room did not work 1st day, no power when we arrived. - 2 bedrooms had a wasp upstairs - There was no wood for the fire-pit - Projection tv needs update -wifi very slow and picture not clear - Grass Outside was not cut

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I rented the Southern Charm property for a family reunion in March 2023. The main reason we booked that property was because of the heated pool since there were a lot of children attending. When we arrived, the pool was dark green and there was yellow stuff growing at the bottom. In addition to the pool situation, housekeeping wasn’t the best and there was construction going on for the first few hours we were at the property. We reached out to Elk Springs Resort and their response was insane. We were told the pool filter was broken and they weren’t able to fix it for our stay. We were never notified that there was something wrong with the pool. They also told us that we could swim in the pool at our own risk or we could leave. If we chose to leave, they told us they wouldn’t process a refund but we could try to dispute the charge with our credit card company. I understand things happen and they weren’t able to fix the pool in time for our stay but they basically told us if we didn’t like it, we could leave even though we paid over $3000 for the weekend. I emailed Elk Springs Resort and requested to speak with management about a partial refund since the property was advertised to us with a working, clean, beautiful pool. I even attached photos of the green pool with yellow stuff growing in it. I have yet to hear from management. It was a disappointing experience especially since we’ve used Elk Springs Resort in the past for family events and we’ve always loved it.