The staff, particularly the manager, went out of their way to look after us. It is not their fault that the place has been so badly misrepresented.

I booked this hotel purely on the basis of the good review score on another website and that was a big mistake. I also assumed that by paying about RS 7,000 per night I would be staying in a quality hotel. It claims to be the best 3 star hotel in Ooty. It is not / it barely makes two star. This is a small, noisy establishment tucked behind a gas station with corridors that amplify every sound. Trying to get rest during the day was impossible partly because of the design but also because they are building a third storey whilst still open. This work is noisy and the labourers bring all the materials up the only internal staircase. The banging and hammering reverberates throughout. This work will be continuing for some time I presume. The restaurant is too small and only has five tables for breakfast. Whilst we were there some guests had to wait in the lobby for a table. There is also no fruit on offer. Also whilst we were there the Wi-Fi was intermittent at best and the plumbing in our room left a lot to be desired and is very dated. There is no outside space or garden and our driver declined the facilities provided for him because he said they were dirty. It is also very handy for the centre of town being only a short walk from Charing Cross. We visited a couple of other hotels in Ooty which were cheaper and far far better.