Great location and space for our family.

We’ve stayed at this property before during the winter ski season (it was great) so we decided to try a weekend at the lake during the summer (it was also great).

This is the first negative review I have ever given on a property, and we tried our best to get our issues remedied, but were repeatedly ignored. The property was (falsely) listed as having a BBQ. Therefore, we brought several meals to BBQ. The BBQ was locked with a bike lock, and we could not use it, such that we had to take our food to a friend's unit at the property to cook our dinner each night. When I called (many times) to get the issue addressed, I was put on hold for so long, or no one ever answered, so that I eventually just hung up. No help was provided despite additional (repeated) emails and texts as well. I probably spent 2 hours of my vacation trying to get this addressed (it never was). The property is not well equipped. They did not even provide a bar of soap in any of the bathrooms (just an old, half filled, crusty bottle of hand soap). There is limited kitchen equipment and what is there is very old (the first cutting board we used split in half). The towel rack in the master fell off the wall on use, many lights do not turn on, there were wet/moldy towels hanging in the closet. But the main issue was the abysmal customer service provided by Vacasa. I have now placed 10 phone calls to them (with LONG holds) and my husband placed 1. They kept saying they had opened a ticket and would get back to us but never did. I called again today and still nothing. I will NEVER rent from Vacasa again. Do not rent from Vacasa. They do not care about their customers.

Wonderful clean and safe

It's a great place to stay

We had good time in staying in this property for three nights. There are couple things could have been better in terms of communication with this property. Could you please place a one page map in the living room that shows the property map, where is the Pool, Hot Tub, Tennis Courts, etc. We arrived in dark and we couldn't find it. We booked this property thru VRBO and we can only post messages to the property owner thru Inbox in VRBO. But the property manager is keep asking us to send a reply to the messages with property #, that too in Vacasa website or app. I am board with the automated messages from Vacasa. While travelling, our phones are NOT working in Lake Tahoe area, our phones are not getting enough signals to respond to Vacasa website/app messages. We are struct. Please consider us. The common bath room shower is leaking water and not getting enough hot water in the shower head. This is an easy fix. Hope you consider our recommendations.

Great space! Kitchen, bathrooms, and bedrooms felt clean! There’s some wear like the curtain rods and towel racks being broken. The kitchen was well stocked with kitchenware, but no salt/pepper and cooking oil, so bring some of that!

Great location as you can walk to Lake Forest Beach! The place was in decent condition, but there was a broken towel rack and curtain rod upon our arrival. At first glance it looked clean, but the longer we stayed we found more and more areas that were missed by the cleaning crew. You can tell they were in and out. Overall not a bad value for the price, but cleanliness and a broken coffee maker, towel rack, and curtain rod were the issues.