The booking was simple, and we received codes before hand and did not have to go to any desks for check in. The parking garage is across the street and only the first two floors are available to guest, so we had to take the elevator up to the third floor , then walk through the amenities building, through the above ground crossing, and journey to the far right elevators of tower one up to the 20th floor. That in itself was exhausting, especially when packing kids and groceries. They do have carts to haul your belongings , but you have to leave your license with the attendant to borrow the cart to ensure a prompt return. When we arrived in our unit, the toilet in the master bathroom was broken , as well as a towel bar in the haul bathroom. I called guest services and someone was out within hours to address and resolve both issues. After this we started noticing other small, but disappointing issues. The master bedroom door only shuts if you lift the knob, the kids room door did not close properly at all and neither did the hall bathroom door. We were only given 6 towels and 6 washrags for our crew of 2 adults and 4 kids. This would not be that big of a deal had the dryer been sufficiently drying. When drying the clothes, we would have to run on 2-3 complete cycles to actually dry them, and this was by no means loaded to full capacity. We finally gave up on drying towels in the actual dryer, and just laid them across the chairs on the balcony as this actually dried them quicker

My family and I had a great experience and would recommend and stay again.

Cleanliness was terrible. HUGE mildew issues in both bathrooms. Had to get housekeeping back to clean master shower due to so much mildew being knocked off from water pressure hitting. Floors were filthy and full of sand before even stepping on the beach. Stains all over the walls, baseboards, and curtains. Fan is broke in spare room, was told would replace in a day and never happened. Listing says sleeps nine but will not casually accommodate nine. Only room to seat three to four in living area. Don’t count on a closet in the master, this is locked for owner closet. Condo is severely outdated and desperate need for renovations. Our family has frequented PCB for 10 years, we have NEVER encountered a condo this bad. Don’t expect much from Southern Rentals, we called management company to voice concerns and were only told the message would be passed along. Given the overall condition of condo I highly doubt previous complaints have been relayed.

Condo needs some updating on interior. Tubs moldy and old, furniture needs updating, walls need painted. Sand grit on floor in every room. Rust on floor under toilets. Had some type of sticky substance on main TV. Bedroom TV had only 4 channels. Master bedroom has no closet for clothes. Supplies very limited for a condo that is advertised as sleeping 9 people (1 roll of paper towels, 1 roll of TP in each bathroom, etc) Recommend some wall decorations, pictures, decorations, to make it more homey. View from balcony was beautiful.

Its was overall ok the room could have been cleaner when we arived

Great communication! Loved our stay. The indoor pool was awesome for the cooler weather!