The hotel was in very poor condition, the staff were super rude and mean we hated it. The pool was dirty some days with oreo papers and plastic cups all over the property. The communication was great and Jane was very eager to help, although we left 4 or 5 days early because we couldnt stand it anymore there was no response for a refund neither from vrbo nor the host. Overall I love sunny isles but i think one has to check the demographic staying at the hotel, we ended up booking a 5star hotel bc we were done w the rudeness, dirt and overall lack of education from other guests. The room itself had a weird garbage smell and it might be because in front of the door there were some vents. I do not recommended not bc of the room itself but because of the hotel, id say just know where you are going.