Ive always loved this place for when im vsiisting from florida but this time ... was terrible. Bathroom was not clean at all. They do the bare minimal. Use a uv light. U will be running to walmart for gloves and cleaning supplies

We have stayed at this hotel multiple times. The last time the power went out shortly after we arrived. We waited for a bit, but ended up leaving & had to pay for another hotel. They would only refund half of our money. The same thing happened this time. First the cable kept dropping out & then the power did as well. I just grabbed my belingings & left! I will never stay there again!

Beds were comfortable and room was spacious. Tv did not work; no coffee available at breakfast- very limited choices ( not really breakfast). Felt unsafe in parking area. Furnishings in room were somewhat dilapidated.

Took a while to go to sleep while other occupants were playing loud music amd yelling outside window. Playing loud music and carrying on.

Like this place.

The TV in our room didn’t work and couldn’t be fixed. There were no towels for the pool which a staff member said they would provide us with, but never did. The pool was freezing cold. Breakfast was minimal… cold cereal, instant oatmeal, toast or frozen waffles. Staff at the desk couldn’t verify the signs around town regarding theBoil Water Order.

This hotel 7 is unprofessional. Our door didnt lock, wife checked the beds for bugs and found a live spider and HUGE pee stains on the mattresses. The pool was broken so the water was ice cold, didnt even stay the night but the manager refused a refund because the beds were messed up where my wife checked them and found the piss stains. Lady at the front desk promised i would get a refund so i left at first on good terms but when i never got it an called back she was extremely rude and had every excuse to not refund me. Never seen a hotel so money hungry but whatever, 94 dollar lesson learned i guess. Like the rest of Anna itll be out of business soon anyway. Save your money and drive the extra 20 mins to Carbondale you wont regret it!

Pool heater was not working, other than that it was a pleasant stay

It was nice and I liked the jacuzzi in the room.

The staff was friendly. The bed was uncomfortable and the carpet was sticky.

A very adequate hotel near where I wanted to stay

Staff was very friendly and professional room was nice , next time we are in town we will return

Pool heater was broken

Staff was absolutely amazing super nice very helpful. Hotel was nice and clean. Smelled nice pool could use some heat but other than that we love it.

Very nice

Plenty of availability.

Prompt professional service

No coffee in room. Microwave did not work. Torn chair in room. Remote control had no battery cover. Due to eclipse, price for room was over $700 for a room that is normally $100.

Staff was amazing with helping with all issues

I stayed one night while traveling through the area. The good, it was cheap and easy check-in and the staff were great! The not so good; it's an older building that definitely needs some updates. The walls are pretty thin too and somebody was "having fun" around 10-11pm and you could hear everything, lol. Overall, good if you just need a bed for the night, but don't expect a 5-start hotel experience.

We were in town for a Funeral. Checking in was easy and finding our room was simple. Staff was pleasant. However, after returning for the night moving a pillow case and mouse poop shakes out. Staff moved us to another room but at 930pm after a long day having to repack And relocate was not pleasant! We will not be staying here again anytime soon.

What a hole, it is a mess and should not even be open. Charged extra for credit card... wanted cash. Pool was a shade of green, room had holes in the walls... Breakfast was Cerial or toast.

Room dusty sheets yellow tinged had not been vacuumed old food on the floor mirrors had finger prints everywhere. 4 adults to the room and didn't want to give us 4 towels. Pool not tested for weeks unable to swim and elevator out of test date expired certification as of last april and could smell hydraulic fluid in elevator.

The staff was nice and the room is what you would expect

We have a service dog for a child with autism. At 10 pm the staff called requesting documents or we would be charged pet rates. They were told the laws according to the ADA guidelines. https://www.ada.gov/law-and-regs/ They then deactivated the key card to our room. When I went to the check in desk the next morning to pay "pet charges" I was told by the manager we would be charged the next time if we didn't have paperwork for him. As an all around review; the rooms are not properly clean, tub has ground in dirt, pool is unheated, ladder in deep end is broken, pool dirty looking, no coffee in the room, breakfast is cereal, packaged oatmeal, milk and OJ. If you are sleeping it's fine if you want what the add says you get move on to Carbondale. It's only 25 minutes away. And yes, I am filing a complaint with the ADA. I did take photos so they can't charge us with property damage.

Yea

We stayed here for a little time to regroup and do absolutely nothing. It's close by reasonably priced. Our room was clean and the place was very quiet. Just what we needed.

The girl at the front desk was very polite and sweet. However, the first room we went to had a broken bed and the room wreaked of cigarette smoke. She gave us another room and it also wreaked of smoke. The toilet had poop streaks in the bowl and the toilet paper roll was used when it should have been replaced with a new roll. The tub had a dirty film so no bath! The beds were bad as well. Horrible nights sleep. Overall the worst hotel I’ve been in and a waste of money.

Quiet and clean. Not a brand new facility, but a very fine place to stay. Enjoyed the Christmas decorations in the lobby.

The rooms are not cleaned every day . You only have 2 towels and have to use them during the whole stay . The continental breakfast is terrible this morning at 7:30 no coffee was made had to make it ourselves.

Very clean reception area. Easy check-in. Hallways were clean and soda machines were in working order. There were some elements of disrepair in the room like weird patches on the walls missing paint and the shower curtain set up about to collapse. All easily fixable for a better rating. My requested wake up call never happened. Overall, sill a good value with potential.

I love bc it's was so quiet and peaceful