Nothing

This is by far the worst experience we've had ever. A few days before our stay, we requested for a cancelation (with partial refund) because my mother in-law who was to join us, had a fracture and it was impractical for her to travel. Our request was denied. So we requested to change dates. Even though the new dates we requested were for weekdays and much cheaper, and available (we checked on booking.com), our request was denied. We finally decided to use the stay despite my mother in law being injured and myself being pregnant because we didn't want to waste over $2500 we had spent for the weekend stay. We reached the property and found that the lock was malfunctioning and we couldn't get inside the house. After a couple of tries, we contacted Vacasa (the property management company) and were on the phone with them for 2 hours before they decided to send help. It was 11 PM by this time, and we were coming from a long drive. When the local manager came, they couldn't open the lock either. At this point, we were all exhausted, starving and desperately needing to use the restroom. When the local manager wasn't able to get us checked in, they suggested we check one of the other accommodations at the resort, and drove with us there. All the rooms at the resort were booked and everything within 20 miles from the resort was booked too. So we were basically left with no place to spend the night having people with health risks in our group. We just decided to drive back home (since we had no other option) and had to drive in the middle of the night to get home at 2 AM!! After all this, the communication between Vacasa /the property owner is so bad, when we got home, we were asked to provide a feedback for our stay. And are having to follow up on so many avenues to get a refund since we never actually got to stay at the property.