Breakfast not included. The owner met us and offered assistance.

The agent for Melrose turned our visit into nightmare. About 12 days before our due date we received an email that contained security references that made me think it maybe a scam. After receiving the same email daily for 4 days I phoned the number listed on our booking. Could only leave a message 'Please call me, I have some questions'. We tried to phone 7 times always leaving the same message which resulted in us receiving an SMS; How can we help you, signed Alex. It became clear that we were communicating to a computer!! After calling Booking.com we finally received a proper instruction to enter the apartment. The internet code listed in the welcome book was incorrect. Several attempts to get this Alec to come and fix the problem was to no avail. We were given 4 times new instructions that did not work. We then contacted the owner who fixed the problem, internet at last! We kept receiving the welcome to our apartment every day including the day we left! We please to stop mailing us. Yes, this Alec had the audacity to call us rude! The owner claimed not to know this Alex.