Upon arrival to checkin, I was informed that our property would not be available and I needed to check with customer service to arrange another listing. Apparently this was due to what I was told as some sort of plumbing issue. 4 hours on the phone later, we were given another property, 30 minutes away and not near the style we had originally booked. Since this was late in the day on a Sunday, we needed to scramble and find a hotel. You cannot book a new VRBO with less than 24 hours. Now I am waiting on reimbursement for 2 hotel rooms and was told VRBO has up to 6 months for this to happen. This whole experience has been less than ideal, time consuming and costly!