Nothing

That I couldn't get into my booked room after a long flight from Cape Town, South Africa and a two and a half hours train ride then a twenty minutes walk to the property at 12 o'clock at night and being stranded in the freezing cold and having to make alternative arrangements and sleep on the floor. Then the way the situation was handled when I contacted the property.......being told that they would phone me back and did not I had to constantly call and then being told that my contacts and messages were not received....... I sent them a screen shot of my contact and photo of the key lock safe and the code that I was given and that they were all blue ticked so were sent received and read. Then I had to call again this morning and was told that I have to first contact booked. com to request a refund before they can refund me.