Similar to the other stories, I never received check-in details prior to my check-in day/time. It's not clear if the owner expected my arrival that day. Long story short, I ended up having to book a hotel last minute as the property wasn't ready. Thankfully, I did receive a refund from Vrbo.

The property manager contacted me on the day of arrival (at 2:00pm) informing me that the property was unavailable. I received a confirmation the day before that everything was ready for my stay. After a testy conversation, the property manager, Dave told me both it was already occupied and then later, not occupied and in need of repair. I contacted VRBO who provided a full refund and paid the increased prices for us to stay in a nearby hotel. DO NOT STAY AT THIS PROPERTY! Once I informed Dave that I intended to write a 1 star review, his attitude changed. He apologized (for the first time) and offered me a free stay at another time.

We booked this property for (1) night, 5 days before we were going to New York. We live in Maryland. Instant booking, no issues. I didn’t hear from the host at all. I messaged the host twice Saturday. The day I was suppose to be checking in. He then calls my cell phone and tells me that this rental is usually meant for 3-4 night stay minimum. No where in the contract/info/description said that. He told me he was going to cancel the booking because the property wasn’t ready! He must’ve just seen the booking when he saw my 3 DM messages from vrbo asking for my check in info. Since we were already in route to New York, I was begging him to not cancel because he wasn’t ready. so he put us in another property, 20 min from our destination. The property was nice, but I would not recommend booking from this vendor. Poor communication, was not ready, does not look at his bookings, was willing to cancel cause he was not ready! Not cool. I appreciate you accommodating us and fixing your mistake, but I will not rent from them again.