Needs a deep cleaning. The upstairs tv was unusable as there was no remote. Called management at check in. No success

The unit was dirty, walls, furniture were stained, scuffed and poorly maintained. The upstairs where our elderly parents stayed due to their requiring privacy, was stiflingly hot (hvac functioning sub par at best). The skylight was exposed and light flooded in at sunrise making the already hot and suffocating environment unbearable. The "door" to their room only partially closed. It doesn't fit the opening meant for the door, making any cool air the hvac emits, escape through the wide openings. There is no fan in the bathroom, and it smelled of sewage. Downstairs, the door of bathroom fell off track, injuring my wife. The pillows were lumpy and it is a stretch to even call them pillows. The beds were lumpy and the sheets don't fit the mattresses. The linens were flimsy and synthetically uncomfortable. The bathtub drain didn't work. The fan was covered in layers of dust and debris. The kitchen woefully ill equipped for cooking meals. We spent over 9K on accommodations that completely fall short of even the most mediocre expectations. I'm wondering how you plan to address this. I am very disappointed to have to write all this, more disappointing to have lived through it on this long awaited family reunion.

This is a great property in upper east side in a great location. Very quiet on the private rooftop. Very easy to get to public transportation. Property management communication is excellent. We had a wonderful time !

The title says it all. For the price - stay downtown right next to Times Square in a presidential suite! I mean seriously. The place has great bones and potential but it felt like I was in an extended stay in the Midwest somewhere. All the AC units let out heat (good thing we didn’t visit in the summer) - it could be the older building switches to heat in the winter. It was dirtish - definitely not wiped with wet cloth or mopped. It his would work for a long term tenant who is bringing everything with them. Just not a home at all. Sad because it was REALLY pricey! I mean like $1200/night pricey.