In the middle of Helena Hurricane but people very kind and helpfull, I will come again

In the middle of Helena Hurricane but people very kind and helpfull, I will come again

Let’s start with the positives: ·      The front desk and maintenance staff were polite ·      The bed was very comfortable ·      Plenty of towels were provided, which is often an issue   Basic fails: ·      The air conditioner didn’t work ·      The fridge didn’t work, no biggie, but the replacement one didn’t either, which was important for dietary restrictions ·      Cream colored curtains had literally been stitched multiple times with black thread and were still shredding ·      The floor was ridiculously dirty and likely hadn’t been mopped in months (pic attached) ·      There’s no coffee maker in the room, so the lobby is your only option ·      The “free breakfast, the people in the restaurant ‘bill you for’, which can be removed at the front desk ·      We were asked twice by cleaning staff when we were leaving despite having the do not disturb on the door for conference calls, for a noon checkout. Once at 10am and once at 11:45am.   There are lots of hotel options in this area and I expect much more from a Hilton. Slightly outdated is one thing, the rest made it very easily a place I will not return to. We had a minor accident that required ice and towel for some minor bleeding, then wiping the floor. Attached is the dirt from 2 steps in the door in that wipe up…that is gross, and I have 2 dogs and 3 kids.

Let’s start with the positives: ·      The front desk and maintenance staff were polite ·      The bed was very comfortable ·      Plenty of towels were provided, which is often an issue   Basic fails: ·      The air conditioner didn’t work ·      The fridge didn’t work, no biggie, but the replacement one didn’t either, which was important for dietary restrictions ·      Cream colored curtains had literally been stitched multiple times with black thread and were still shredding ·      The floor was ridiculously dirty and likely hadn’t been mopped in months (pic attached) ·      There’s no coffee maker in the room, so the lobby is your only option ·      The “free breakfast, the people in the restaurant ‘bill you for’, which can be removed at the front desk ·      We were asked twice by cleaning staff when we were leaving despite having the do not disturb on the door for conference calls, for a noon checkout. Once at 10am and once at 11:45am.   There are lots of hotel options in this area and I expect much more from a Hilton. Slightly outdated is one thing, the rest made it very easily a place I will not return to. We had a minor accident that required ice and towel for some minor bleeding, then wiping the floor. Attached is the dirt from 2 steps in the door in that wipe up…that is gross, and I have 2 dogs and 3 kids.

Wonderful

Awesome experience and customer service

Awesome experience and customer service

The room and the hotel were very nice my only complaint was that the room AC was not the best and the room would often get very warm