The hotel elevator was out of service had to use stairs but there was a weird smell in the staircase. The room was outdated and I particularly don’t like carpet in the room.

The hotel elevator was out of service had to use stairs but there was a weird smell in the staircase. The room was outdated and I particularly don’t like carpet in the room.

Great location for lots of dining and shopping choices.

Great location for lots of dining and shopping choices.

King suite very spacious separate living room and room

I think they are renovating this hotel, but where we stayed was old. It was fine for a quick stay

I think they are renovating this hotel, but where we stayed was old. It was fine for a quick stay

The rooms beds were so hard. We didn’t have a microwave. The toilet water was so high it was impossible to take a number 2. The wallpaper was falling off. It was a weird slide door for closet and bathroom. But only one could be covered at a time. The staff were super nice.

The rooms beds were so hard. We didn’t have a microwave. The toilet water was so high it was impossible to take a number 2. The wallpaper was falling off. It was a weird slide door for closet and bathroom. But only one could be covered at a time. The staff were super nice.

Friendly staff and the room was clean

Friendly staff and the room was clean

The hotel definitely has some age on it, but it was overall nice and clean. The pool was great. Staff was very accommodating. The area it is in is beautiful. Definitely would come back if I end up needing to stay in Harrisonburg again.

The hotel definitely has some age on it, but it was overall nice and clean. The pool was great. Staff was very accommodating. The area it is in is beautiful. Definitely would come back if I end up needing to stay in Harrisonburg again.

Our stay was very comfortable! The staff was very friendly and helpful. They were doing some repairs to a few places in the walls on the first floor and replacing some of the wallpaper. We were unable to hear any of the work in our room. And it was completely finished before we checked out. I was very impressed!!!

Our stay was very comfortable! The staff was very friendly and helpful. They were doing some repairs to a few places in the walls on the first floor and replacing some of the wallpaper. We were unable to hear any of the work in our room. And it was completely finished before we checked out. I was very impressed!!!

The people were great. But the place is run down. The gym smelled badly of mold. The pool was murky. The elevator only worked if you pressed the Up button, even if you’re going down. I wouldn’t recommend staying here until this location maintains the hotel better.

The people were great. But the place is run down. The gym smelled badly of mold. The pool was murky. The elevator only worked if you pressed the Up button, even if you’re going down. I wouldn’t recommend staying here until this location maintains the hotel better.

Everything thing was great room,size cleaniess. Only thing was the toilet would not go down good, other than that everything was great

Everything thing was great room,size cleaniess. Only thing was the toilet would not go down good, other than that everything was great

Carpets had stains everywhere. Staff at front desk were incredibly kind however.

Carpets had stains everywhere. Staff at front desk were incredibly kind however.

We had a great time, after relocating to a different hotel location because the elevator was not working and nom rooms available on lower floors to accommodate my disability of not being able to walk up-and-down the steps The customer service was excellent.

We had a great time, after relocating to a different hotel location because the elevator was not working and nom rooms available on lower floors to accommodate my disability of not being able to walk up-and-down the steps The customer service was excellent.

Rooms need updating.

Rooms need updating.

Property is very old and dated. Elevator did not work and obviously had not for some time. I was not informed of this before my stay and it made it difficult with small children. The bed linens had nasty stains. Would not stay at this location again. There are plenty of up to date hotels in the area.

Property is very old and dated. Elevator did not work and obviously had not for some time. I was not informed of this before my stay and it made it difficult with small children. The bed linens had nasty stains. Would not stay at this location again. There are plenty of up to date hotels in the area.

We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.

We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.

Excellent staff. AJ does a great job at the front desk. Michael does a great job over seeing room service. I will be back

Excellent staff. AJ does a great job at the front desk. Michael does a great job over seeing room service. I will be back

Nothing