staff and service excellent

Love the hotel. The staff, out of this world friendly and helpful. The hotel itself in great condition and very charming. The only problem is the location. If you want to stay outside of the old city, you will love it. Otherwise it’s a good 30-40 minute hike or a good $20-$60 Uber ride each way. I would highly recommend this hotel to someone who has rented a car or has business in that particular area.

Love the hotel. The staff, out of this world friendly and helpful. The hotel itself in great condition and very charming. The only problem is the location. If you want to stay outside of the old city, you will love it. Otherwise it’s a good 30-40 minute hike or a good $20-$60 Uber ride each way. I would highly recommend this hotel to someone who has rented a car or has business in that particular area.

Beautiful boutique hotel but away from everything up a big hill

Beautiful boutique hotel but away from everything up a big hill

Location of this hotel is excellent, very quiet. Service people are professional and respectful.

Location of this hotel is excellent, very quiet. Service people are professional and respectful.

Perfect location to walk to a variety of places, i.e Stadio Olimpico, Pantheon. You get to see the residential part of Roma, get a feel for how they live.

Perfect location to walk to a variety of places, i.e Stadio Olimpico, Pantheon. You get to see the residential part of Roma, get a feel for how they live.

Had a wonderful stay, the rooms are tastefully decorated, beds are super comfortable, full marble bathroom. The staff are very professional and really friendly. The hotel is located is a beautiful area; very quiet but 20mins walk through the park into the Spanish steps and center. Would not hesitate to stay again. Thank you to all for making our stay so lovely.

Had a wonderful stay, the rooms are tastefully decorated, beds are super comfortable, full marble bathroom. The staff are very professional and really friendly. The hotel is located is a beautiful area; very quiet but 20mins walk through the park into the Spanish steps and center. Would not hesitate to stay again. Thank you to all for making our stay so lovely.

Sophisticated hotel, cozy, quiet! …nice neighborhood.

Sophisticated hotel, cozy, quiet! …nice neighborhood.

This is a wonderful hotel and the perfect place to stay if you want to be away from the crowds of Rome. The hotel is located on a hill top in a beautiful neighborhood. We loved our stay here and were very glad to be close to the Villa Borghese but not near the main tourist areas.

This is a wonderful hotel and the perfect place to stay if you want to be away from the crowds of Rome. The hotel is located on a hill top in a beautiful neighborhood. We loved our stay here and were very glad to be close to the Villa Borghese but not near the main tourist areas.

We've stayed here before and loved the hotel. The staff is always awesome and the breakfast is one of the reasons we love to stay here. However, we had a problem with our AC in our room and it wasn't addressed until the next day. There were a couple of other small issues.

We've stayed here before and loved the hotel. The staff is always awesome and the breakfast is one of the reasons we love to stay here. However, we had a problem with our AC in our room and it wasn't addressed until the next day. There were a couple of other small issues.

Beautiful boutique hotel with stellar customer service. Located in a very quiet area around many international embassies. Hotel bar and food terrific. Truly impeccable.

Beautiful boutique hotel with stellar customer service. Located in a very quiet area around many international embassies. Hotel bar and food terrific. Truly impeccable.

Hotel Lord Byron is a wonderful hotel in Rome. We had a four night stay there in March and thoroughly enjoyed our time. Location - in the Parioli district, just north of the Borghese Gardens. You’re not in the thick of the hustle & bustle of the city, but we loved that about it. It’s a 15 min walk to the Spanish steps through the gardens, which in itself is beautiful. It was really easy to get a taxi for trips a bit further afield or when we were feeling lazy! Room - we had a superior room overlooking the front courtyard of the hotel. The art deco style is evident throughout the hotel and maintained in the rooms - it was like being on a Gatsby set, we loved it. The bed was incredibly comfy and of a good size. The bathroom was marble throughout and felt very indulgent. Breakfast - the breakfast was one of the best things about the hotel. It was of a continental style, with plenty of buffet options to choose from, but the kitchen would also make things like omelettes/eggs Benedict etc to order if you so wished. It was also a real treat to have silver cutlery and china crockery for every meal! The breakfast is taken downstairs in another sumptuous dining room - it’s on basement level but does not feel dark or dingy, like you sometimes experience in smaller hotels. The coffee was incredible too! Service - the hotel staff are impeccably attentive. From our initial greeting to check out, all of the staff made us feel very welcome. They speak excellent English too!

Hotel Lord Byron is a wonderful hotel in Rome. We had a four night stay there in March and thoroughly enjoyed our time. Location - in the Parioli district, just north of the Borghese Gardens. You’re not in the thick of the hustle & bustle of the city, but we loved that about it. It’s a 15 min walk to the Spanish steps through the gardens, which in itself is beautiful. It was really easy to get a taxi for trips a bit further afield or when we were feeling lazy! Room - we had a superior room overlooking the front courtyard of the hotel. The art deco style is evident throughout the hotel and maintained in the rooms - it was like being on a Gatsby set, we loved it. The bed was incredibly comfy and of a good size. The bathroom was marble throughout and felt very indulgent. Breakfast - the breakfast was one of the best things about the hotel. It was of a continental style, with plenty of buffet options to choose from, but the kitchen would also make things like omelettes/eggs Benedict etc to order if you so wished. It was also a real treat to have silver cutlery and china crockery for every meal! The breakfast is taken downstairs in another sumptuous dining room - it’s on basement level but does not feel dark or dingy, like you sometimes experience in smaller hotels. The coffee was incredible too! Service - the hotel staff are impeccably attentive. From our initial greeting to check out, all of the staff made us feel very welcome. They speak excellent English too!

This property doesn’t have good customer service and it’s not a 5 star hotel. 5 star is St. Regis. They don’t care about your money. Read the negative review. I experienced it. They refused to refund me for a valid reason and their hotel partners even called then about how bad it was and they should refund me. They refused. Everyone says the rooms are outdated, service is terrible and they overcharged and I believe that. American Express has called this hotel on my behalf, Hyatt hotels, Chase, and others and they still refuse. Don’t stay here. Expedia wasn’t helpful either.

This property doesn’t have good customer service and it’s not a 5 star hotel. 5 star is St. Regis. They don’t care about your money. Read the negative review. I experienced it. They refused to refund me for a valid reason and their hotel partners even called then about how bad it was and they should refund me. They refused. Everyone says the rooms are outdated, service is terrible and they overcharged and I believe that. American Express has called this hotel on my behalf, Hyatt hotels, Chase, and others and they still refuse. Don’t stay here. Expedia wasn’t helpful either.

We always stay here both because it is near borghese and because it is a small hotel

The staff was exceptional!! I cannot say enough about how wonderful the staff was - from the breakfast waiters who greeted us every morning to the front desk that helped us book tickets (even when no tickets were available). The hotel offered a boutique style experience. Great breakfast and great amenities. The room was very comfortable and refreshed every day. The only thing that would have made it more wonderful is if there was a small restaurant/grocery store nearby.

We had a room with terrace and it was very comfortable. Air conditioning worked really well which was very much appreciated. Large room. Lovely quiet hotel

We had a room with terrace and it was very comfortable. Air conditioning worked really well which was very much appreciated. Large room. Lovely quiet hotel

Very helpful staff and great breakfast.

Although there was a problem and the room with balcony I paid for was not available, the staff was super gracious in offering free dinner and other free services to make up for the fact that I received a room below the one I paid for

Beautiful property priced well for a 5 star, staff was fantastic and super helpful. A little further out but still walking distance.

(1) Front Desk Manager Rude, Unprofessional - Threatened to call police on us because we were upset with room. (2) Waited 90+ minutes for room after travel to hotel (3) Gave us worst room in hotel, sagging mattress, etc. (4) Wouldn't move us to room we booked. (5) Lied about providing iron, said it was illegal

(1) Front Desk Manager Rude, Unprofessional - Threatened to call police on us because we were upset with room. (2) Waited 90+ minutes for room after travel to hotel (3) Gave us worst room in hotel, sagging mattress, etc. (4) Wouldn't move us to room we booked. (5) Lied about providing iron, said it was illegal