This is a grand hotel, which deserves its name. Excellent location to walk to the theatre, town etc.

Was alright, quite noisy early morning with fire doors banging shut. A great lack of plug sockets when we found a near one it wasn't working. This is a grand hotel but cant help feeling the rooms could do with a bit of modernising. Breakfast was good and the staff very accomadating.

Was alright, quite noisy early morning with fire doors banging shut. A great lack of plug sockets when we found a near one it wasn't working. This is a grand hotel but cant help feeling the rooms could do with a bit of modernising. Breakfast was good and the staff very accomadating.

It was disappointing. We have been regular guests over the last few years but not sure I'll go back. Room was too hot, no internet in rooms or public areas, bed too uncomfortable - I even slept on the floor on first night - bath small, distance between bath and toilet very small and I cut my thigh on the toilet roll holder. As it drew blood, I decided not to use the sauna for hygiene reasons and it was mentioned that the chlorine in the pool probably wouldn't be too good for me neither. As we had gone mainly for the pool and spa, that was the end of that part of our break. Breakfast was also sometimes chaotic; on the first morning, there were no cups for hot drinks, no glasses for fruit juice, no bowls for fruit or cereal and no plates for cooked breakfast. Of course it can be hard to judge what time guests might want to have breakfast but I don't remember this type of situation before, and on the last night, had to wait over an hour for a bar snacks Margherita pizza. Not sure what type was brought but it wasn't what we ordered and I couldn't eat it, it tasted of marmite.

It was disappointing. We have been regular guests over the last few years but not sure I'll go back. Room was too hot, no internet in rooms or public areas, bed too uncomfortable - I even slept on the floor on first night - bath small, distance between bath and toilet very small and I cut my thigh on the toilet roll holder. As it drew blood, I decided not to use the sauna for hygiene reasons and it was mentioned that the chlorine in the pool probably wouldn't be too good for me neither. As we had gone mainly for the pool and spa, that was the end of that part of our break. Breakfast was also sometimes chaotic; on the first morning, there were no cups for hot drinks, no glasses for fruit juice, no bowls for fruit or cereal and no plates for cooked breakfast. Of course it can be hard to judge what time guests might want to have breakfast but I don't remember this type of situation before, and on the last night, had to wait over an hour for a bar snacks Margherita pizza. Not sure what type was brought but it wasn't what we ordered and I couldn't eat it, it tasted of marmite.

This was probably the worst hotel stay we have experienced. Firstly it wasn't cheap £95 of the room plus £10 for our dog plus £5 for parking. Exterior of hotel impressive, Interior dated and in need of a big refurb. Resembled a care home and food smelled institutional. We were given a room on the ground floor, Great! as we had cases, a dog and bags. Long walk to tiny crooked staircase and our room. Looked like student accommodation with the cheapest furniture, no space to move at all, heating on full blast, which made it like an oven. We had to move the furniture to open the window and wedge it open with a bottle of water. The MOST uncomfortable tiny double bed, we didn't sleep at all! Horrible horrible, the photos say it all! The extremely pleasant cleaning lady, said next time ask for a room on the main floor! Definitely won't be a next time!!!! Coach loads of people on cheap trips with anyone else subsidising their costs I presume! We were room 8 unfortunately.

This was probably the worst hotel stay we have experienced. Firstly it wasn't cheap £95 of the room plus £10 for our dog plus £5 for parking. Exterior of hotel impressive, Interior dated and in need of a big refurb. Resembled a care home and food smelled institutional. We were given a room on the ground floor, Great! as we had cases, a dog and bags. Long walk to tiny crooked staircase and our room. Looked like student accommodation with the cheapest furniture, no space to move at all, heating on full blast, which made it like an oven. We had to move the furniture to open the window and wedge it open with a bottle of water. The MOST uncomfortable tiny double bed, we didn't sleep at all! Horrible horrible, the photos say it all! The extremely pleasant cleaning lady, said next time ask for a room on the main floor! Definitely won't be a next time!!!! Coach loads of people on cheap trips with anyone else subsidising their costs I presume! We were room 8 unfortunately.

Lovely check in. The receptionists was friendly, efficient, professional and had superb local knowledge. The hotel is well maintained, and beautiful. The pool was clean and calm with nice staff, with excellent sauna and steam room. Our stay was perfect.

Lovely check in. The receptionists was friendly, efficient, professional and had superb local knowledge. The hotel is well maintained, and beautiful. The pool was clean and calm with nice staff, with excellent sauna and steam room. Our stay was perfect.

We enjoyed our stay

Very good quality hotel at a decent price

Very good quality hotel at a decent price

Possibly the worst bed I've ever slept on, room not made up during stay.

Possibly the worst bed I've ever slept on, room not made up during stay.

The breakfast was not the best they need to buy better sausages and offer scrambled egg. The mushrooms were great. Otherwise the hotel decor had improved from last time I whent.

Before booking the hotel, I read reviews (for the standard double room), it was not so great, but it's the only place we found with availability near where we were going, so I went ahead and booked it. Upon arrival of the hotel, the outside and the lobby were beautiful, and they had the air of elegance, and there were many well-dressed cliental, and looks like it's a place for a destination wedding. Well, we were sorely disappointed with our room. Here are a few major and minor issues: * OUR SINK WILL NOT DRAIN. * We only had one set of towels, and they were SO THIN and old and ratty. * The room was small that you cannot move your suitcase around the bed without lifting over the bed to it to the other side. * There were 2 packs of coffee (all others we been to had 6 or more packs) * No elevator to our room, 3 flights up (something to consider) * All the pillows were hard as a rock The only good thing I can say is that it is clean. I can put us a lot as long as the room is clean.

Before booking the hotel, I read reviews (for the standard double room), it was not so great, but it's the only place we found with availability near where we were going, so I went ahead and booked it. Upon arrival of the hotel, the outside and the lobby were beautiful, and they had the air of elegance, and there were many well-dressed cliental, and looks like it's a place for a destination wedding. Well, we were sorely disappointed with our room. Here are a few major and minor issues: * OUR SINK WILL NOT DRAIN. * We only had one set of towels, and they were SO THIN and old and ratty. * The room was small that you cannot move your suitcase around the bed without lifting over the bed to it to the other side. * There were 2 packs of coffee (all others we been to had 6 or more packs) * No elevator to our room, 3 flights up (something to consider) * All the pillows were hard as a rock The only good thing I can say is that it is clean. I can put us a lot as long as the room is clean.

I enjoyed staying in this large grand hotel near the station for a very reasonable price. The compact room was a bit bigger than expected and the bathroom had a large bath with shower. I only stayed one night but was disappointed that it was advertised with an indoor pool yet that wasn't available due to renovation. Otherwise a very nice stay.

I enjoyed staying in this large grand hotel near the station for a very reasonable price. The compact room was a bit bigger than expected and the bathroom had a large bath with shower. I only stayed one night but was disappointed that it was advertised with an indoor pool yet that wasn't available due to renovation. Otherwise a very nice stay.

Room need tidy comfortable bed near train station town centre check in and out quick friendly staff will stay again here

Room need tidy comfortable bed near train station town centre check in and out quick friendly staff will stay again here

We had a nice two night stay at the hotel in a compact double. It was definitely compact with just enough room to move round the bed but that was okay. Maybe if they removed the bath fro the shower room and had just the shower it would make more room. The room was too warm and it was quite and effort to open the window as these were heavy sash windows and I had to prop it open with a shoe. Unfortunately we backed on to the ventilation system which was going all night. The breakfast was very nice. It was buffet style but everything was cooked really well. It would be useful to have a second tea and coffee station. The hotel was very well place for everything we wanted to do over the weekend. Parking was an additional cost and we struggled to park when we got back to the hotel.

We had a nice two night stay at the hotel in a compact double. It was definitely compact with just enough room to move round the bed but that was okay. Maybe if they removed the bath fro the shower room and had just the shower it would make more room. The room was too warm and it was quite and effort to open the window as these were heavy sash windows and I had to prop it open with a shoe. Unfortunately we backed on to the ventilation system which was going all night. The breakfast was very nice. It was buffet style but everything was cooked really well. It would be useful to have a second tea and coffee station. The hotel was very well place for everything we wanted to do over the weekend. Parking was an additional cost and we struggled to park when we got back to the hotel.

There was no mention on Hotels.com that swimming pool, sauna and hot tub is beeing refurbished. Average room furniture, could get a better room for much lower price if i knew there is no swimming pool and sauna

There was no mention on Hotels.com that swimming pool, sauna and hot tub is beeing refurbished. Average room furniture, could get a better room for much lower price if i knew there is no swimming pool and sauna

The hotel itself was beautiful in the main areas. Our room was the worst we have stayed in. The bathroom had paint peeling off the ceiling, rusty pipes, broken tap, broken toilet seat, the flooring was lifting, mold, no plug for the sink, the net curtain didn’t close and you were seen in the shower. We paid a high amount for this hotel as we specifically wanted to use the spa only to find it was shut for a refurb. We spoke to reception who said the hotel was full and they couldn’t move us. We didn’t want to use the bathroom or shower and spent the evening out of our room only to sleep and leave in the morning as early as possible. Will not be going back nor recommending it.

The hotel itself was beautiful in the main areas. Our room was the worst we have stayed in. The bathroom had paint peeling off the ceiling, rusty pipes, broken tap, broken toilet seat, the flooring was lifting, mold, no plug for the sink, the net curtain didn’t close and you were seen in the shower. We paid a high amount for this hotel as we specifically wanted to use the spa only to find it was shut for a refurb. We spoke to reception who said the hotel was full and they couldn’t move us. We didn’t want to use the bathroom or shower and spent the evening out of our room only to sleep and leave in the morning as early as possible. Will not be going back nor recommending it.

We have visited several times now and feel really at home there. The food is very good too.

We have visited several times now and feel really at home there. The food is very good too.

Clean, comfortable with good service. Close to train station and the town. Quiet stay.

Clean, comfortable with good service. Close to train station and the town. Quiet stay.

Do not recall any information with regards to the pool being under refurb and the gym being used for material storage. The room was as clean as it could be but it was so dated and everything well used/worn