When we arrived in the evening, we were told that the elevator is under maintenance for the weekend and i was given a room on 3rd floor.

When we arrived in the evening, we were told that the elevator is under maintenance for the weekend and i was given a room on 3rd floor.

Older hotel; clean room; front desk helpful; disappointed no breakfast incl; all other Sonestas I've stayed had brkfst incl; broken elev real problem in getting luggage to 3rd flr room. Definitely would use other nearby Sonesta hotels nearby,but not choose this one. This was last minute reservation so was thankful to get a room! 1

Older hotel; clean room; front desk helpful; disappointed no breakfast incl; all other Sonestas I've stayed had brkfst incl; broken elev real problem in getting luggage to 3rd flr room. Definitely would use other nearby Sonesta hotels nearby,but not choose this one. This was last minute reservation so was thankful to get a room! 1

Staff were very nice. Room was rundown. Elevator was broken. Didn't get the requested room type, poor water pressure.

Staff were very nice. Room was rundown. Elevator was broken. Didn't get the requested room type, poor water pressure.

Room was well appointed, clean and quiet. The air conditioning we especially liked as it was very quiet. Convenient to many restaurants and shopping although there is nothing that I would consider to be walkable. Enjoyed our stay!

Perfect location

Perfect location

Room was well appointed, clean and quiet. The air conditioning we especially liked as it was very quiet. Convenient to many restaurants and shopping although there is nothing that I would consider to be walkable. Enjoyed our stay!

We chose Sonesta based on past experience at another Sonesta hotel. We checked in with a lot of gear to unload and the desk clerk informed us that our room was on the 3rd floor and down two long hallways. He did help us carry our bags up (Gabriel), which was nice, but it should be noted that the elevator should be working in a 3-story hotel, or else we should have known about the issue in advance

We chose Sonesta based on past experience at another Sonesta hotel. We checked in with a lot of gear to unload and the desk clerk informed us that our room was on the 3rd floor and down two long hallways. He did help us carry our bags up (Gabriel), which was nice, but it should be noted that the elevator should be working in a 3-story hotel, or else we should have known about the issue in advance

Third floor room, no elevator working. Noisy patio conversations below us. Nice lounge for coffee in the morning $$Starbucks. Nice room. Lots of parking.

Third floor room, no elevator working. Noisy patio conversations below us. Nice lounge for coffee in the morning $$Starbucks. Nice room. Lots of parking.

New building on a beautiful property. Comfy beds, clean, no restaurant but small on-site convenience/vending area selling some food and with a microwave. Very pleasant staff. Lots of parking. Would happily stay there again.

New building on a beautiful property. Comfy beds, clean, no restaurant but small on-site convenience/vending area selling some food and with a microwave. Very pleasant staff. Lots of parking. Would happily stay there again.

Very nice stay

Hotel has given up. No elevator, no breakfast barely services. If you just want a cheap room for night semi close to Boston - this is for you

Very nice stay

Hotel has given up. No elevator, no breakfast barely services. If you just want a cheap room for night semi close to Boston - this is for you

The elevator was out of service. The window in my room couldn’t be opened. I don’t feel like it was a good experience.

The elevator was out of service. The window in my room couldn’t be opened. I don’t feel like it was a good experience.

All was ok. But literally had NO keys at check in. Had to ask to be let back in.

All was ok. But literally had NO keys at check in. Had to ask to be let back in.

The location made this stay convenient. The staff was very friendly and the price was reasonable. I would stay here again.

The location made this stay convenient. The staff was very friendly and the price was reasonable. I would stay here again.

Not so good

Not so good

Our arrival and departure had people/dogs loitering in front of lobby doors where our car needed access. Felt weird.

Our arrival and departure had people/dogs loitering in front of lobby doors where our car needed access. Felt weird.

Pros & Cons Pros: Check in was quick. Room was clean. Bed was comfortable Cons: Elevator has not been operational for weeks apparently. We were able to walk up the stairs, but I can see this being a problem for people with mobility issues. Hotel seems to provide shelter to unhoused individuals which for us isn't necessarily an issue. However, these individuals hang out just outside the entry smoking weed creating a cloud of smoke. Some of the staff reeked of weed as well. Back parking lot needs to be cleaned up. Broken glass is everywhere. The halls of the hotel have an unpleasant odor. Body odor, natural gas, who knows, but it's unpleasant. After going back and reading the reviews that are here, it is clear this hotel has been having ongoing issues and repeated complaints. Not sure why Hotels.com continues to list them as it doesn't reflect well on them either. All the reviews with complaints seem to have the standardized response from hotel "management." Clearly it''s just an automated response and there is no intention to rectify anything. My suggestion is to see if you can find another place to book your stay. I wish I had done a better job reading the reviews before booking. And to Hotels.com: you really should require that the hotel notes that they do not have a working elevator. Given how long the issue shows up in the reviews, it's clear this hotel has no intention of repairing it

Pros & Cons Pros: Check in was quick. Room was clean. Bed was comfortable Cons: Elevator has not been operational for weeks apparently. We were able to walk up the stairs, but I can see this being a problem for people with mobility issues. Hotel seems to provide shelter to unhoused individuals which for us isn't necessarily an issue. However, these individuals hang out just outside the entry smoking weed creating a cloud of smoke. Some of the staff reeked of weed as well. Back parking lot needs to be cleaned up. Broken glass is everywhere. The halls of the hotel have an unpleasant odor. Body odor, natural gas, who knows, but it's unpleasant. After going back and reading the reviews that are here, it is clear this hotel has been having ongoing issues and repeated complaints. Not sure why Hotels.com continues to list them as it doesn't reflect well on them either. All the reviews with complaints seem to have the standardized response from hotel "management." Clearly it''s just an automated response and there is no intention to rectify anything. My suggestion is to see if you can find another place to book your stay. I wish I had done a better job reading the reviews before booking. And to Hotels.com: you really should require that the hotel notes that they do not have a working elevator. Given how long the issue shows up in the reviews, it's clear this hotel has no intention of repairing it