Our stay was mid, as the kids say. We booked a suite that was advertised with a bath tub for our wedding night - no bath tub. This is an older hotel but our room seemed to be in a bit of disrepair on the walls and the shower. The service was great, room service food was pricy and fell short on flavor, TV screen in the living room was going out. I’ve stayed at this hotel many times but I think now it’s time to find a different favorite in downtown San Antonio. This was not worth the price

It was ok for price and being in the city. Cable was out the whole time so couldn’t get the local news. A lot of construction. Asked for towels as we did not ask for the room to be cleaned but they didn’t bring them. We got some from the pool. No morning coffee downstairs. Keurig pods went quick. Good place but not awesome. Good price. Awesome city!!!!

It was ok for price and being in the city. Cable was out the whole time so couldn’t get the local news. A lot of construction. Asked for towels as we did not ask for the room to be cleaned but they didn’t bring them. We got some from the pool. No morning coffee downstairs. Keurig pods went quick. Good place but not awesome. Good price. Awesome city!!!!

Everything was great besides the broken iron and stained sheets

Everything was great besides the broken iron and stained sheets

Higher than comparable hotels and not on Riverwalk. Ridiculous prices for VALET PARKING. Not enough seating at breakfast! Turned away and had a bagel & coffee. Several people were mad about this, as well. Otherwise, great hotel.

Higher than comparable hotels and not on Riverwalk. Ridiculous prices for VALET PARKING. Not enough seating at breakfast! Turned away and had a bagel & coffee. Several people were mad about this, as well. Otherwise, great hotel.

Floors were dirty the check in person was not cheerful

Had an amazing Anniversary trip!!

Great service from the whole staff.

For the price you would expect to be staying at a 5 star hotel, sadly this isn't the case. While the decor on the main floor is extravagant, the rooms are lacking and dated. We stayed in the queen suite and we're made to wait 2 hours past check in so they could "clean". There is zero public parking so you have to pay $50 for the night for their valet service. The location might be near attractions downtown but you're greeted by the homeless and local drug addicts hanging out across the street in the "park" day and night. We stayed in the queen suite, and for the extensive cleaning they did it didn't show. The sofa and cushions were stained with what I hope wasn't body fluids. The paint was peeling by the windows, the overall decor seems as if it was new in the 1960s. With the exception of the overpriced food amenities and pay to use toiletries (which was the icing on the cake). The only thing fantastic was the service, the help was on point and made us feel as guests. The overall hotel as a whole wasn't worth the price if you're actually paying with you're own money.

Lovely hotel. I would definitely stay there again

Clean and friendly

Lovely hotel. I would definitely stay there again

Air conditioner not working properly, staff not very helpful or accommodating due to that.

Like the location and pool and the room was nice. Had trouble with the drainage in the room though.

Very clean. Staff pleasant and helpful

Great stay in a beautiful, historic hotel! Staff was friendly and helpful. The rooftop pool and bar was amazing which the whole family enjoyed. The Haunt lounge had delicious cocktails and nice live entertainment. Only downside was that they did only have one working elevator and sometimes bit of a wait for the elevator to stop on your floor. Otherwise it was a good place to stay in San Antonio and accesible to Riverwalk and Alamo.

Great stay in a beautiful, historic hotel! Staff was friendly and helpful. The rooftop pool and bar was amazing which the whole family enjoyed. The Haunt lounge had delicious cocktails and nice live entertainment. Only downside was that they did only have one working elevator and sometimes bit of a wait for the elevator to stop on your floor. Otherwise it was a good place to stay in San Antonio and accesible to Riverwalk and Alamo.

Walkable to every tourist spots in the city. And also close to nice restaurants. Staff were all kind and nice. I liked their collections of the furnitures on the lobby floor.

I appreciated that we were able to get into our room before check in time. We were attending a wedding at the hotel. They only had one elevator working, and it was a very small elevator. Thankfully we were on the 4th floor, so using the stairs wasn’t too difficult. The hotel lobby was very warm during the cocktail hour. The sink area in the bathroom was very small. It was challenging to get ready for the wedding. The shower is right next to the sink area, so the steam from the shower makes it challenging to see yourself in the mirror. The sink didn’t drain well. The bed and the pillows were very comfortable.

I appreciated that we were able to get into our room before check in time. We were attending a wedding at the hotel. They only had one elevator working, and it was a very small elevator. Thankfully we were on the 4th floor, so using the stairs wasn’t too difficult. The hotel lobby was very warm during the cocktail hour. The sink area in the bathroom was very small. It was challenging to get ready for the wedding. The shower is right next to the sink area, so the steam from the shower makes it challenging to see yourself in the mirror. The sink didn’t drain well. The bed and the pillows were very comfortable.

The hotel is beautiful and the rooms are really nice. Very happy with that part. The food was horrible. Of the four of us who all got different food items, none of us had a pleasant experience. I'd definitely suggest eating somewhere else. Also, while the hotel itself is beautiful, the elevators are horrific. They are old, shabby, dark, super scary. Of the three in the front lobby, two were broken. The third one sounded like it would be any minute. You could see it clanging and banging. That was pretty scary. It reminded me of an elevator the staff would use for domestic use. Next time, and I would stay there again, I'd get a room on the first floor and eat out. Otherwise, its a beautiful hotel. By the way, they charge you $69 a night to valet your car. The hotel does not have a parking lot.

The hotel is beautiful and the rooms are really nice. Very happy with that part. The food was horrible. Of the four of us who all got different food items, none of us had a pleasant experience. I'd definitely suggest eating somewhere else. Also, while the hotel itself is beautiful, the elevators are horrific. They are old, shabby, dark, super scary. Of the three in the front lobby, two were broken. The third one sounded like it would be any minute. You could see it clanging and banging. That was pretty scary. It reminded me of an elevator the staff would use for domestic use. Next time, and I would stay there again, I'd get a room on the first floor and eat out. Otherwise, its a beautiful hotel. By the way, they charge you $69 a night to valet your car. The hotel does not have a parking lot.

Very good choice . Nice swimming pool

Very good choice . Nice swimming pool

The live music

Parking and restaurant access is limited. Hotel is beautiful, but small suites for the price.

Parking and restaurant access is limited. Hotel is beautiful, but small suites for the price.

Lots of things are nit to the standard and rooms we’re not even ready when it’s 5 pm way pass the check in tome.

Lots of things are nit to the standard and rooms we’re not even ready when it’s 5 pm way pass the check in tome.

Throughout our stay the AC was not working properly and actually broke down marking the hotel and rooms every hot and uncomfortable to sleep in at night