Beautiful hotel and view from room stunning. Downside is the size of room specifically the bathroom very small for the cost of stay. No room to put out toiletries in there. There were also weddings which some were a little noisy going into the night. Overall enjoyed our stay.

Amazing hotel! We were able to stay in the banyan wing in a room overlooking the courtyard. Absolutely the way to go. Most convenient is the taxis waiting at the entrance, allowing older visitors to get around easily. Hope to come back and stay here again.

Amazing hotel! We were able to stay in the banyan wing in a room overlooking the courtyard. Absolutely the way to go. Most convenient is the taxis waiting at the entrance, allowing older visitors to get around easily. Hope to come back and stay here again.

Moana Surfrider, Waikiki – Big disappointment! We were shocked by our stay here. First off, no one warned us that the hotel is under construction. The balconies? Locked and unusable, with no way to get fresh air or dry swimwear. This is supposedly because one of their balconies collapsed in January. How is this place even allowed to operate? The beds were awful—completely worn out. After just two nights, we both had neck pain. The rooms are also in serious need of an update. And good luck finding a spot by the pool or beach—everything’s always full. To top it all off, they charge $65 for parking and another $50 daily resort fee. This place is just taking advantage of guests without delivering any real value. There are so many better options on Waikiki. Avoid this one!

Moana Surfrider, Waikiki – Big disappointment! We were shocked by our stay here. First off, no one warned us that the hotel is under construction. The balconies? Locked and unusable, with no way to get fresh air or dry swimwear. This is supposedly because one of their balconies collapsed in January. How is this place even allowed to operate? The beds were awful—completely worn out. After just two nights, we both had neck pain. The rooms are also in serious need of an update. And good luck finding a spot by the pool or beach—everything’s always full. To top it all off, they charge $65 for parking and another $50 daily resort fee. This place is just taking advantage of guests without delivering any real value. There are so many better options on Waikiki. Avoid this one!

Room was really old and outdated. Bad design, you want guests to hang clothes inside the bathroom? Basically inaccessible if bathroom is occupied. Plumbing was weak and inconsistent. Bathroom was old and outdated. Too much space that was not utilized properly, no rest area except for the writing desk / chair and a single sofa chair. Holiday inn express has better rooms imo. It was dreadful to go back to our room. Housekeeping only work if tipped. I tried a day without tip and a day with tip. The day without tip all the used napkins, candy wrappers and old coffee cups were all left at their original place. The day I left a tip everything was extra tidy, though nothing was wiped down still and the bed covers and sheets left on the chair was untouched Is that the norm? I normally stay at the hilton grand village or Hyatt centric for business and never experienced this type of negligence. Why provide housekeeping if you only make the bed, restock water/ towels and remove trash. It's like a 10 minute per room cleaning max. Is this type of unacceptable work ethics related to the ongoing protests? Well if this is the type of work that's being conducted, I don't see why anyone would give these ppl a raise. Moana surfrider itself if beautiful and convenient for tourists in general, but the room that I stayed in (one of the towers) would prevent me from stepping in here again. Possible for dinner but not to stay overnight. Not to mention valet is $70/night. Dont drive.

Room was really old and outdated. Bad design, you want guests to hang clothes inside the bathroom? Basically inaccessible if bathroom is occupied. Plumbing was weak and inconsistent. Bathroom was old and outdated. Too much space that was not utilized properly, no rest area except for the writing desk / chair and a single sofa chair. Holiday inn express has better rooms imo. It was dreadful to go back to our room. Housekeeping only work if tipped. I tried a day without tip and a day with tip. The day without tip all the used napkins, candy wrappers and old coffee cups were all left at their original place. The day I left a tip everything was extra tidy, though nothing was wiped down still and the bed covers and sheets left on the chair was untouched Is that the norm? I normally stay at the hilton grand village or Hyatt centric for business and never experienced this type of negligence. Why provide housekeeping if you only make the bed, restock water/ towels and remove trash. It's like a 10 minute per room cleaning max. Is this type of unacceptable work ethics related to the ongoing protests? Well if this is the type of work that's being conducted, I don't see why anyone would give these ppl a raise. Moana surfrider itself if beautiful and convenient for tourists in general, but the room that I stayed in (one of the towers) would prevent me from stepping in here again. Possible for dinner but not to stay overnight. Not to mention valet is $70/night. Dont drive.

We LOVED the hotel and the concierge services were amazing. We had a wonderful time and enjoyed all of the amenities of the Westin Hotel.

Have stayed at the Royal Hawaiian multiple times and thought to try another historical hotel. That was not a great decision. The hotel feels like it wants to be a 5 star hotel, but gives off a 99cent store vibe with how loud and crowded everything is. Also, somehow, valet made me feel bad every time I needed my care. Also, the wedding venue is below a bunch of rooms with music blasting until 10pm.

We LOVED the hotel and the concierge services were amazing. We had a wonderful time and enjoyed all of the amenities of the Westin Hotel.

Have stayed at the Royal Hawaiian multiple times and thought to try another historical hotel. That was not a great decision. The hotel feels like it wants to be a 5 star hotel, but gives off a 99cent store vibe with how loud and crowded everything is. Also, somehow, valet made me feel bad every time I needed my care. Also, the wedding venue is below a bunch of rooms with music blasting until 10pm.

The hotel is historic and the lobby is beautiful. The rooms are nice and the beds are comfortable. My complaint is the pool area is so small and rundown. There are not nearly enough chairs and umbrellas for the guests. We had to wake up at 6:30 to get a chair for the day. The beach did not disappoint but it’s very expensive to rent beach chairs so be prepared.

The hotel is historic and the lobby is beautiful. The rooms are nice and the beds are comfortable. My complaint is the pool area is so small and rundown. There are not nearly enough chairs and umbrellas for the guests. We had to wake up at 6:30 to get a chair for the day. The beach did not disappoint but it’s very expensive to rent beach chairs so be prepared.

Loved everything about this place except location. It was so crowded it get like I was on the vegas strip. The beach was packed and not relaxing.

Loved everything about this place except location. It was so crowded it get like I was on the vegas strip. The beach was packed and not relaxing.

Booked room for a balcony, advised leas than 48 hours prior yo check in that all balconies are closed due to structural issues, had insurance but if cancelled they would have still charged $500 for under 48 hour cancellation, which they obviously did on purpose as they balcony issue apparently started 6 months ago, shady way of doing business, valet/parking is $65/day. One sink in bathroom. Overall not happy with entire experience. Staff/breakfast was the only good thing about this place.

Good

Good

We love this resort. It's our second time in Hawaii and our second time at the Moana Surfrider (loving our first stay there soo much) resort. One thing we think would improve our experience is if monitoring of actual use of the deck chairs by stafff was more active. We had to spend our time monitoring unused deck chairs and convincing staff to remove towels off the chairs so we could use them. Unfair holding of deck chairs is rather prolific at this resort. In other resorts we have stayed at (granted, they were in Fiji) the staff actively monitored deck chair use.

This was a great place to stay! Hotel was on the beach and close to everything.

The customer service at the hotel were so great. They were very understanding of the situation when we arrived and made our stay as comfortable as they could. The location of the hotel was extremely central to the city centre with most thing within walking distance. Some tour buses did not pick us up outside the hotel, however, the tour pick up point was no more than a 5min walk away. As the hotel was in the centre of the city, it can be quite loud but this is manageable.

The customer service at the hotel were so great. They were very understanding of the situation when we arrived and made our stay as comfortable as they could. The location of the hotel was extremely central to the city centre with most thing within walking distance. Some tour buses did not pick us up outside the hotel, however, the tour pick up point was no more than a 5min walk away. As the hotel was in the centre of the city, it can be quite loud but this is manageable.

The room was smallish but gracious. Although the renovated balcony had not yet been inspected (so we couldn't use it while we were there) it had a balcony. Beds Very comfortable. And, except for a microwave, it had all the room accommodations that I like, even a bidet, which I hadn't used before and now I'm considering getting one at home. Very, very pleased. The only drawback is that there wasn't free coffee, except what you could brew in your room.

Rooms clean, the breakfast buffet was delicious and they had tons of food to choose from. The staff super friendly always had a smile on their faces. Location was perfect just by the water. I will definitely stay there in the future. Recommend the Veranda tea time.

Amazing experience. Amazing location. Very historic resort.

Worst hotel experience of my life! Pictures online are deceiving. Very small room, no outlets in the bathroom and not one USB in the entire room! Old and dated. Loud! Street noise and loud music in the lobby that we could hear in our room on the 5th floor. Not everyone who stays in a hotel is on vacation. Some of us are traveling for work and need to sleep.

Rooms clean, the breakfast buffet was delicious and they had tons of food to choose from. The staff super friendly always had a smile on their faces. Location was perfect just by the water. I will definitely stay there in the future. Recommend the Veranda tea time.

Worst hotel experience of my life! Pictures online are deceiving. Very small room, no outlets in the bathroom and not one USB in the entire room! Old and dated. Loud! Street noise and loud music in the lobby that we could hear in our room on the 5th floor. Not everyone who stays in a hotel is on vacation. Some of us are traveling for work and need to sleep.

Amazing experience. Amazing location. Very historic resort.

Employees very nice and helpful.

Everything about the hotel was excellent I just hope they fix their balcony issues soon

Toilet stop working. Balcony was not accessible.