Originally we were given a room immediately outside the elevators. We requested a change since we are both light sleepers and were giving a room on a higher floor and as far from the elevators as possible. The room also had a king bed and was much bigger. Wild that the same room types are so varied. Check-in or anything at the reception/bar was soooo slow. But the staff were above and beyond nice and helpful. The hot water was not working the second night - absolute disappointment while sick and freezing. TERRIBLE. Disappointment for such a nice hotel to be a let down in this way. The restaurant and bar were a great spot to hang out. The food was inedible though. The Korean chicken bites were rubbery and pink inside - did not eat. Drinks were great and well priced.

When I booked this hotel I accidentally entered the wrong date for my stay. As soon as the confirmation came through I noticed the mistake and attempted to get it moved to the new date. They point blank refused and I lost the money for my booking of two rooms.

When I booked this hotel I accidentally entered the wrong date for my stay. As soon as the confirmation came through I noticed the mistake and attempted to get it moved to the new date. They point blank refused and I lost the money for my booking of two rooms.

The hotel provided a smooth and efficient check-in experience, and the room was clean and well-maintained. However, there was significant traffic noise, which could be disruptive for light sleepers. Although the booking mentioned free bottled water, there was none provided in the room. You get to get it from the drinking water tap in the lobby. Additionally, I was quite disappointed with the staff's behavior. When we checked-in the carpet was wet and when we informed the receptionist, I was told that there is no room service to take care of the same. The booking mentioned that toothbrushes and toothpaste were available (upon request) and bathroom slippers, but when I inquired about it, the receptionist not only refused but did so in an unprofessional, rude and dismissive manner. This was not the level of service I expected. I hope the management takes these issues seriously to improve the guest experience.

The hotel provided a smooth and efficient check-in experience, and the room was clean and well-maintained. However, there was significant traffic noise, which could be disruptive for light sleepers. Although the booking mentioned free bottled water, there was none provided in the room. You get to get it from the drinking water tap in the lobby. Additionally, I was quite disappointed with the staff's behavior. When we checked-in the carpet was wet and when we informed the receptionist, I was told that there is no room service to take care of the same. The booking mentioned that toothbrushes and toothpaste were available (upon request) and bathroom slippers, but when I inquired about it, the receptionist not only refused but did so in an unprofessional, rude and dismissive manner. This was not the level of service I expected. I hope the management takes these issues seriously to improve the guest experience.

Had a nice stay at Penta City Center. I pre-paid and booked the ticket online, but when I arrived they charged depositum fee per night and there is also city tax that comes in addition. Beside this had an excellent stay. Bar, pool tables water dispenser etc. Perfect for mid generation people.

Had a nice stay at Penta City Center. I pre-paid and booked the ticket online, but when I arrived they charged depositum fee per night and there is also city tax that comes in addition. Beside this had an excellent stay. Bar, pool tables water dispenser etc. Perfect for mid generation people.

The hotel is just a few minutes (about 2-3 minutes) walk to the tram line which we took to get us to Louiza/ Louise Metro. The room is clean, bed is spacious and comfortable to sleep on. Despite the few hours of sleep that we had during our first 2 nights, we felt well-rested in the morning ready for the day's sight-seeing. Breakfast is perfect for us! I particularly love the yogurt😊. The staff are polite, courteous and helpful with our queries.

The hotel is just a few minutes (about 2-3 minutes) walk to the tram line which we took to get us to Louiza/ Louise Metro. The room is clean, bed is spacious and comfortable to sleep on. Despite the few hours of sleep that we had during our first 2 nights, we felt well-rested in the morning ready for the day's sight-seeing. Breakfast is perfect for us! I particularly love the yogurt😊. The staff are polite, courteous and helpful with our queries.

Beautiful hotel and service

Beautiful hotel and service

Wow. LOVE this property. Location, staff, area. All just simply wonderful #tomorrowland stay for this one and they really accommodated us!! Can't wait to stay again.

Wow. LOVE this property. Location, staff, area. All just simply wonderful #tomorrowland stay for this one and they really accommodated us!! Can't wait to stay again.

Comfortable stay in Brussels that was easily accessibly by transit with cafes and restaurants nearby

Comfortable stay in Brussels that was easily accessibly by transit with cafes and restaurants nearby

Bar and lobby area is good

Bar and lobby area is good

Stayed here with my son for two nights. Good funky hotel. Amazing pillows - always a plus. Downsides - showers were unreliable- cold/ cool or boiling. Not much guidance on setting the city (hand out maps are 7 years old!).

Stayed here with my son for two nights. Good funky hotel. Amazing pillows - always a plus. Downsides - showers were unreliable- cold/ cool or boiling. Not much guidance on setting the city (hand out maps are 7 years old!).

Amazing hotel with a lot of hospitality. The room and bar is real nice

Amazing hotel with a lot of hospitality. The room and bar is real nice

The hotel was well situated and presented to a good standard. Staff were friendly at check-in and it was easy to find our room. The room was quiet and clean. Aircon was working well and nothing was broken. Breakfast was very good. The scrambled eggs were particularly high quality. We got a free late check out which was prefect for our onward travels.

The hotel was well situated and presented to a good standard. Staff were friendly at check-in and it was easy to find our room. The room was quiet and clean. Aircon was working well and nothing was broken. Breakfast was very good. The scrambled eggs were particularly high quality. We got a free late check out which was prefect for our onward travels.

They took a room deposit and despite many attempts from both me and Expedia themselves, they have not paid it back and we stayed there 6 weeks ago now. We have had absolutely no response or explanation from them. We left the room spotless. I am just absolutely gutted to be honest. AVOID AT ALL COSTS THEY WILL KEEP YOUR DEPOSIT

They took a room deposit and despite many attempts from both me and Expedia themselves, they have not paid it back and we stayed there 6 weeks ago now. We have had absolutely no response or explanation from them. We left the room spotless. I am just absolutely gutted to be honest. AVOID AT ALL COSTS THEY WILL KEEP YOUR DEPOSIT

Really nice hotel in a nice central location. Good staff, nice room, and a good bar area. Nice city centre hotel, happy to recommend.

Really nice hotel in a nice central location. Good staff, nice room, and a good bar area. Nice city centre hotel, happy to recommend.

Very nice hotel . Excellent customer service very helpful and friendly.

Nice hotel in good location. Main central tourist attractions are a 20-30min walk away but there are good transport links if preferred. Hotel is located close to restaurants, bars and shops. Room was clean and spacious with good size bathroom and nice large shower. Staff are friendly and helpful.

Nice hotel in good location. Main central tourist attractions are a 20-30min walk away but there are good transport links if preferred. Hotel is located close to restaurants, bars and shops. Room was clean and spacious with good size bathroom and nice large shower. Staff are friendly and helpful.

Very nice hotel . Excellent customer service very helpful and friendly.

Parking was very bad and expensive, Lobby was very nice environment, comfortable, staff was friendly