Decided to return after a lovely stay last spring. Now thinking that must have been a one-off. This time, the service was lacking (way understaffed and visibly overworked), the dining room only had a limited breakfast menu (no notice on 3rd party websites that the restaurant hours were restricted, nor that there was noisy active construction going on most of the day), and my room was not as clean as it should be (my white socks were black on the bottoms after just one day). I understand it is off season and that things will not be as lively as it might be in better weather, but this felt somewhat punishing. Front desk staff was very accommodating, though.

Decided to return after a lovely stay last spring. Now thinking that must have been a one-off. This time, the service was lacking (way understaffed and visibly overworked), the dining room only had a limited breakfast menu (no notice on 3rd party websites that the restaurant hours were restricted, nor that there was noisy active construction going on most of the day), and my room was not as clean as it should be (my white socks were black on the bottoms after just one day). I understand it is off season and that things will not be as lively as it might be in better weather, but this felt somewhat punishing. Front desk staff was very accommodating, though.

The hotel stay was great. They let us extend our check out by an hour without any added fees. The front desk staff and housekeeping staff were friendly and helpful.

The hotel stay was great. They let us extend our check out by an hour without any added fees. The front desk staff and housekeeping staff were friendly and helpful.

Pretty bare bones. Hot when I got i to the room. Dirty in little nooks and crannies. Bed was fairly comfortable. Was woke up by room service twice before 10am (check out is at 11).

Pretty bare bones. Hot when I got i to the room. Dirty in little nooks and crannies. Bed was fairly comfortable. Was woke up by room service twice before 10am (check out is at 11).

We’ve stayed here a few times and love the proximity to the Sea Bus, transit, Quay Market and wonderful areas to walk. The bed was incredibly comfortable. Our room was eye level to a walkway and we unfortunately had to keep our curtains shut because people can’t help themselves but look in.

Great Stay. Little confusing to find. Front desk Staff were great. Bathroom needs a little work with drainage. Location is awesome. Will come back.

Great Stay. Little confusing to find. Front desk Staff were great. Bathroom needs a little work with drainage. Location is awesome. Will come back.

We’ve stayed here a few times and love the proximity to the Sea Bus, transit, Quay Market and wonderful areas to walk. The bed was incredibly comfortable. Our room was eye level to a walkway and we unfortunately had to keep our curtains shut because people can’t help themselves but look in.

Here on business. Location perfect and hotel restaurant very good. Great customer service.

Parking for the first time traveller is not easy especially when you call and can’t get thru to the front desk at 9pm. There is no specific check in temporary parking area. The logistics of getting my stuff from my car to my room was frustrating as well. Once i figured it out, it just wasn’t easy at all.

There was construction, which is understandable. They’re always upgrading on the lower flowers. However it got a little noisy about 8 o’clock every morning. Otherwise a great place to stay.

Parking for the first time traveller is not easy especially when you call and can’t get thru to the front desk at 9pm. There is no specific check in temporary parking area. The logistics of getting my stuff from my car to my room was frustrating as well. Once i figured it out, it just wasn’t easy at all.

The bed was so comfy we passed out right away! Front desk was always helpful, the cleaning staff super friendly and always offering their services. The restaurant was alright, usually it is better but they were out of some ingredients and the food was not like the picture (my boyfriends blt was displayed on regular toast but it came out on a massive ciabatta bun he did not want). The manager was very friendly and refunded the breakfast tickets I bought. I would return to the restaurant but I would not buy the tickets again because I wanna know that I like the food before I commit to 3 days. We love it at this hotel and will stay again. The shops below are so convenient and the crepe/waffle house was delicious. The pressure and heat of the shower was good 👍 looking forward to our next trip here we were treated well. Our bed was a king bed, highly recommend. We could barely touch each other when sleeping haha!

The bed was so comfy we passed out right away! Front desk was always helpful, the cleaning staff super friendly and always offering their services. The restaurant was alright, usually it is better but they were out of some ingredients and the food was not like the picture (my boyfriends blt was displayed on regular toast but it came out on a massive ciabatta bun he did not want). The manager was very friendly and refunded the breakfast tickets I bought. I would return to the restaurant but I would not buy the tickets again because I wanna know that I like the food before I commit to 3 days. We love it at this hotel and will stay again. The shops below are so convenient and the crepe/waffle house was delicious. The pressure and heat of the shower was good 👍 looking forward to our next trip here we were treated well. Our bed was a king bed, highly recommend. We could barely touch each other when sleeping haha!

It is a very unique hotel inside of a shopping mall. Outside the doors, you can walk downstairs to a market with many shops and food and drink options. We got our food and ate outside at a picnic table overlooking the water and watched the seals swim. The room was nice, clean and comfy and a view of the water. You can also walk next door to the shipyards. So convenient! We loved our stay and would 100% stay there again.

It is a very unique hotel inside of a shopping mall. Outside the doors, you can walk downstairs to a market with many shops and food and drink options. We got our food and ate outside at a picnic table overlooking the water and watched the seals swim. The room was nice, clean and comfy and a view of the water. You can also walk next door to the shipyards. So convenient! We loved our stay and would 100% stay there again.

A great stay to break up our Vancouver stay - on the other side of the harbour. Highly recommend

A great stay to break up our Vancouver stay - on the other side of the harbour. Highly recommend

I loved the area, it was so quiet and the amenities around the Pier was amazing. Great Area!

I loved the area, it was so quiet and the amenities around the Pier was amazing. Great Area!

There was a lot of building work around the building work around the shopping area, below the hotel. After 7pm the shopping area was shut so you had to go around the building to get into hotel. I did not leave my card for deposit, because I had problems getting the cash back into my account, so I asked to leave cash and was made to leave $500 for deposit. Though on website/booking said $100. My bedding looked like they never changed and been slept in when I first arrived. Room was big and sufficient. $16 food voucher was handy. View of harbour was limited. Both in photos. It was very time consuming getting from quay to Downtown. I thought it would be quick and easy, but you had to go through long tunnels to get to it. Though cheap if you buy day ticket.

There was a lot of building work around the building work around the shopping area, below the hotel. After 7pm the shopping area was shut so you had to go around the building to get into hotel. I did not leave my card for deposit, because I had problems getting the cash back into my account, so I asked to leave cash and was made to leave $500 for deposit. Though on website/booking said $100. My bedding looked like they never changed and been slept in when I first arrived. Room was big and sufficient. $16 food voucher was handy. View of harbour was limited. Both in photos. It was very time consuming getting from quay to Downtown. I thought it would be quick and easy, but you had to go through long tunnels to get to it. Though cheap if you buy day ticket.

The room was very clean but very, very dated. The washroom was in poor condition. There were nicks in the tiles and tub, and these were painted over haphazardly. The air conditioner was the old fashioned kind under a window, in the wall. It was very noisy. Overall the location is excellent, but the accommodations need a renovation, especially for the amount of money they charge.

The room was very clean but very, very dated. The washroom was in poor condition. There were nicks in the tiles and tub, and these were painted over haphazardly. The air conditioner was the old fashioned kind under a window, in the wall. It was very noisy. Overall the location is excellent, but the accommodations need a renovation, especially for the amount of money they charge.

What else could go bad. The entire time was an absolute joke. Parking fees Wait for staff at counter Wait fir staff at restaurant 10 min to just sit down 15 minutes to get order taken... Then tell you there are 13 orders ahead of you. Rooms are trashed Carpet is dirty... This could be a great place to stay... its atrocious... Stay somewhere

What else could go bad. The entire time was an absolute joke. Parking fees Wait for staff at counter Wait fir staff at restaurant 10 min to just sit down 15 minutes to get order taken... Then tell you there are 13 orders ahead of you. Rooms are trashed Carpet is dirty... This could be a great place to stay... its atrocious... Stay somewhere

I was not made aware that the building was under construction before booking. The room was mediocre at best and the restroom was foul smelling and not clean.

I was not made aware that the building was under construction before booking. The room was mediocre at best and the restroom was foul smelling and not clean.

All round enjoyable stay, excellent staff, there was construction but did not take away from the stay and it’s for improvements for the future to make it an even more enjoyable experience

We booked very last minute and got a great deal on a balcony room. Honestly this is probably the only reason we stayed here. Parking is very pricey. And the 3am party in the hallway was a bit ridiculous. Hotel is nice and a cool view of the harbour.