Kimpton has excellent location. The front desk services and the lobby are friendly and welcoming. The room is clean and comfortable.

Hotel is expensive but centrally located next to all the action within a quick walk from Times Sq. Everything was very nice and clean. Staff were very helpful.

Hotel is expensive but centrally located next to all the action within a quick walk from Times Sq. Everything was very nice and clean. Staff were very helpful.

It hasn’t been great. The reception was always in a mood. Not really helpful, several charges to all my card throughout without control. Fonally even at check-out they dailed to add my comoany name to the invoice

It hasn’t been great. The reception was always in a mood. Not really helpful, several charges to all my card throughout without control. Fonally even at check-out they dailed to add my comoany name to the invoice

We have stayed at this hotel many times throughout the years. We are always satisfied with the cleanliness of the property and the level of customer service.

We have stayed at this hotel many times throughout the years. We are always satisfied with the cleanliness of the property and the level of customer service.

We love Kimpton, always try to stay there. On this trip we were charged a smoking fee, and no one was smoking. Whatever their detection system is, it is not reliable. At the time they say they detected smoke, there was a hair dryer brought from home that was being used?? They said they could not remove the charges, which are nearly $600.

We love Kimpton, always try to stay there. On this trip we were charged a smoking fee, and no one was smoking. Whatever their detection system is, it is not reliable. At the time they say they detected smoke, there was a hair dryer brought from home that was being used?? They said they could not remove the charges, which are nearly $600.

I checked in early evening and was informed the restaurant was not open at all, and there was no room service. Exhausted, I just went to my room to take a shower. Once in the shower I saw bugs start flying around me - coming from the ceiling - at least 20 and they appeared to be gnats. I called the front desk to tell them I had bugs and they sent someone up with a vacuum cleaner and can of Raid which they sprayed all over the bathroom, making the room smell like chemicals. I thought to ask for a new room but was exhausted from my travels so I just decided to go to bed and deal with the smell. The second I sat on the bed the same gnats started flying out of the sheets. I immediately called the front desk and told them I needed a new room right away and the receptionist told me I could “come down to the lobby and ask for a new room in person.” Absolutely infuriating customer service. I told them to please get me a new room and bring a luggage cart as I had already unpacked. I also asked to speak with the manager. I was told the manager would call me, but never did. I waited 20 minutes and no one came, so I called again and they said the manager was on the way with the bellman. Another 10 minutes and just the bellman shows up, no manager. The manager failed to contact me the entire stay- so as I checked out I asked to see the manager and he wouldn’t come out from his office- too “busy”. I left my cell and have yet to be contacted.

I checked in early evening and was informed the restaurant was not open at all, and there was no room service. Exhausted, I just went to my room to take a shower. Once in the shower I saw bugs start flying around me - coming from the ceiling - at least 20 and they appeared to be gnats. I called the front desk to tell them I had bugs and they sent someone up with a vacuum cleaner and can of Raid which they sprayed all over the bathroom, making the room smell like chemicals. I thought to ask for a new room but was exhausted from my travels so I just decided to go to bed and deal with the smell. The second I sat on the bed the same gnats started flying out of the sheets. I immediately called the front desk and told them I needed a new room right away and the receptionist told me I could “come down to the lobby and ask for a new room in person.” Absolutely infuriating customer service. I told them to please get me a new room and bring a luggage cart as I had already unpacked. I also asked to speak with the manager. I was told the manager would call me, but never did. I waited 20 minutes and no one came, so I called again and they said the manager was on the way with the bellman. Another 10 minutes and just the bellman shows up, no manager. The manager failed to contact me the entire stay- so as I checked out I asked to see the manager and he wouldn’t come out from his office- too “busy”. I left my cell and have yet to be contacted.

The hotel staff was great. The area is highly walkable and adjacent to Times Square without being too close to it. Hell’s Kitchen neighborhood is full of restaurants, shops, and markets. The rooms were nicely appointed. Our first night, the fire alarm went off more than once (false alarms,) in the middle of the night, which made for an unpleasant experience, but the rest of our time there was great.

The hotel staff was great. The area is highly walkable and adjacent to Times Square without being too close to it. Hell’s Kitchen neighborhood is full of restaurants, shops, and markets. The rooms were nicely appointed. Our first night, the fire alarm went off more than once (false alarms,) in the middle of the night, which made for an unpleasant experience, but the rest of our time there was great.

The entire stay was the worst ever. Housekeeping failed to come twice. Took over an hour to get checked in. Ice machine broken on the two floors I was closest to.

Excellent hotel. Can never go wrong with a kimpton.

we were greeted by Charles when we arrived. We remembered him from Hilton days at that same location. He was wonderful- great customer service!! The rooms were clean and well appointed. All in all a great experience.

The Kimpton Theta was perfect for our stay in New York. The staff were super helpful and the amenities just right. Highly recommend and would stay again.

we were greeted by Charles when we arrived. We remembered him from Hilton days at that same location. He was wonderful- great customer service!! The rooms were clean and well appointed. All in all a great experience.

Rooms facing front are noisy but we were quickly reaccommodated. Staff is very friendly. No food onsite but plenty of restaurants around the area.

Hotel was conveniently located. We did care for there high incidentals charge.

All facets of the property were very nice, clean and convenient.

All facets of the property were very nice, clean and convenient.

I didn’t like that firefighters or the police generated to much noise that didn’t let sleepbut with i gwt used to the noise

All around great experience

Took over 30 mins to check-in because the front desk staff said they couldn’t find my reservation despite me showing my ID, writing the reservation number down and showing the confirmation email. They wouldn’t check my luggage while I waited. Once a manager finally “found” the reservation they still attempted to charge me an early check-in fee even tho I waited all that time. The bathroom had hair everywhere and was extremely muggy and humid and had an odor. Hallways were noisy. I was woken up by a blaring loud call from the front desk. They called back and I answered but no one responded. The lights constantly flickered in the room. The TV wasn’t working properly.

Took over 30 mins to check-in because the front desk staff said they couldn’t find my reservation despite me showing my ID, writing the reservation number down and showing the confirmation email. They wouldn’t check my luggage while I waited. Once a manager finally “found” the reservation they still attempted to charge me an early check-in fee even tho I waited all that time. The bathroom had hair everywhere and was extremely muggy and humid and had an odor. Hallways were noisy. I was woken up by a blaring loud call from the front desk. They called back and I answered but no one responded. The lights constantly flickered in the room. The TV wasn’t working properly.

A very nice hotel. Very comfortable beds. Clean. Friendly staff. Great location for Broadway plays.

No free coffee or tea like every kimpton they did not have Chardonnay or beer at happy hour

No free coffee or tea like every kimpton they did not have Chardonnay or beer at happy hour

A very nice hotel. Very comfortable beds. Clean. Friendly staff. Great location for Broadway plays.

Just a wonderful location and hotel. Staff was amazing and rooms were spacious and most of all clean. Will stay here again!

Just a wonderful location and hotel. Staff was amazing and rooms were spacious and most of all clean. Will stay here again!