Great

Amazing staff and attention to detail. So helpful and fantastic evening.

Amazing staff and attention to detail. So helpful and fantastic evening.

Excellent hotel.

Great stay!

Great stay!

Excellent hotel.

I was here during a busy weekend and the staff was excellent. The facility was clean and the elevators were able to handle the traffic well.

I was here during a busy weekend and the staff was excellent. The facility was clean and the elevators were able to handle the traffic well.

I got sick, they accommodated and made sure to check on me.

I got sick, they accommodated and made sure to check on me.

Bed sheets not good. No fitted sheets on bed

Bed sheets not good. No fitted sheets on bed

Pleasant

Pleasant

Modern clean hotel .

Modern clean hotel .

We stayed at this hotel because we had an event there that evening. We are local, but thought it would be nice to be able to be on sight. It was a very challenging night. I think the hotel took on more than it could handle. There was a huge gala, weddings, and proms there that evening and multiple people there for an event at the adjacent convention center. The hotel either wasn't prepared for the number of guests or hadn't properly staffed up to handle the volume of people. Check in was at 4 pm and we didn't get into our room until after 6 (our event started at 5:30 and we weren't ready so we were an hour and a half late by the time we got to the charity dinner). When we finally got to speak to a manager (who was nowhere to be found during this whole time), and after being told our room would be ready ASAP, we found out that our room wouldn't be ready until 8pm because of a deal they have with Delta to hold rooms that late for flights. Had we not raised the issue and just continued to wait patiently in the lobby, they wouldn't have said anything to us and we would have been hours late to our event. Overall poor management of the check in process and communication. Had we known we couldn't get into our room at 4, we would have gotten ready at home and then gone to the event. They really messed up on all fronts for us and I doubt I will ever stay there again.

We stayed at this hotel because we had an event there that evening. We are local, but thought it would be nice to be able to be on sight. It was a very challenging night. I think the hotel took on more than it could handle. There was a huge gala, weddings, and proms there that evening and multiple people there for an event at the adjacent convention center. The hotel either wasn't prepared for the number of guests or hadn't properly staffed up to handle the volume of people. Check in was at 4 pm and we didn't get into our room until after 6 (our event started at 5:30 and we weren't ready so we were an hour and a half late by the time we got to the charity dinner). When we finally got to speak to a manager (who was nowhere to be found during this whole time), and after being told our room would be ready ASAP, we found out that our room wouldn't be ready until 8pm because of a deal they have with Delta to hold rooms that late for flights. Had we not raised the issue and just continued to wait patiently in the lobby, they wouldn't have said anything to us and we would have been hours late to our event. Overall poor management of the check in process and communication. Had we known we couldn't get into our room at 4, we would have gotten ready at home and then gone to the event. They really messed up on all fronts for us and I doubt I will ever stay there again.

The hotel was nice and my room was clean. Everything worked in the room. The bathroom was clean, great towels, shower and amenities. Even the stopper in the sink worked and the sink held water ( only 1 in 10 hotel bathrooms are that way!)

The hotel was nice and my room was clean. Everything worked in the room. The bathroom was clean, great towels, shower and amenities. Even the stopper in the sink worked and the sink held water ( only 1 in 10 hotel bathrooms are that way!)

This property is great if you are attending something at the convention center. Lobby is beautiful and modern. Rooms are not updated and I would rate them a 3 at best. My room was old and dusty. Mattress sucked! Squeaked and was broken down on the edges.

This property is great if you are attending something at the convention center. Lobby is beautiful and modern. Rooms are not updated and I would rate them a 3 at best. My room was old and dusty. Mattress sucked! Squeaked and was broken down on the edges.

Nice property

Nice property

They didn’t clean our room. We had to call for cleaning.

They didn’t clean our room. We had to call for cleaning.

Bathroom in hotel room was very outdated and dirty.

Bathroom in hotel room was very outdated and dirty.

The location is great for a tournament being attached to the convention center. For the price, the hotel was average at best.

The location is great for a tournament being attached to the convention center. For the price, the hotel was average at best.

Liked the staff. Liked my room. Tv only worked some of the time however. Water and snacks too expensive! We had one complimentary water in our room for two people. Why not two? Why not four? Not enough breakfast options. Liked Bills Burgers and Bar.