Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.

Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.

Staff was very friendly.

Staff was very friendly.

The staff was very accommodating.

The staff was very accommodating.

Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.

Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.

It was small, quiet, and nice

It was small, quiet, and nice

Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!

Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!

All was great but no refrigerator

All was great but no refrigerator

The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.

The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.

Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.

Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.

We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.

We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.

Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.

Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.

Wrong room someone’s stuff in it and dirty. Got a different room that was clean

Wrong room someone’s stuff in it and dirty. Got a different room that was clean

Easy check in and friendly staff.

Easy check in and friendly staff.

Very clean !!

Very clean !!

We were greeted by a guy named Jay. He was great. Very accommodating. Clean property. Great breakfast. Comfortable bed. I would definitely stay there again.

We were greeted by a guy named Jay. He was great. Very accommodating. Clean property. Great breakfast. Comfortable bed. I would definitely stay there again.

The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.

The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.