Overall not a bad hotel. The room is average - clean but has a faint funny smell. Arrival was a little annoying. The entrance has a traffic circle for temporary parking but the area is so tight despite the large property that is was very hard to maneuver around other cars stopped there. It seems like a few cars were there long term despite all the 10 min parking signs. The lobby was overly hot. Check in staff was very nice and helpful. As usual, connecting to the free WiFi was difficult. The pop-ups when connecting to the bonvoy WiFi network were blank and had to be reattempted multiple times. Front desk staff attempted to help with connection but was unsuccessful so they gave me a number for their WiFi provider but I opted not to waste my time with that and just used my cellular data and hotspot for my kids devices

Overall not a bad hotel. The room is average - clean but has a faint funny smell. Arrival was a little annoying. The entrance has a traffic circle for temporary parking but the area is so tight despite the large property that is was very hard to maneuver around other cars stopped there. It seems like a few cars were there long term despite all the 10 min parking signs. The lobby was overly hot. Check in staff was very nice and helpful. As usual, connecting to the free WiFi was difficult. The pop-ups when connecting to the bonvoy WiFi network were blank and had to be reattempted multiple times. Front desk staff attempted to help with connection but was unsuccessful so they gave me a number for their WiFi provider but I opted not to waste my time with that and just used my cellular data and hotspot for my kids devices

Paul was a great help

Paul was a great help

Overall great experience, but our air conditioner sound like an airplane ready to off.

Overall great experience, but our air conditioner sound like an airplane ready to off.

Room was comfortable. No continental breakfast included.

Room was comfortable. No continental breakfast included.

The only thing I didn’t like was that when you arrive early and you gave to wait the restaurant is closed until 4 same time you have to wait for your check in. My suggestion we’ll be that they should open the restaurant like that people can drink coffee, or eat ect during the waiting time .I was dying for a coffee when I was waiting for 45minute for my check in

The only thing I didn’t like was that when you arrive early and you gave to wait the restaurant is closed until 4 same time you have to wait for your check in. My suggestion we’ll be that they should open the restaurant like that people can drink coffee, or eat ect during the waiting time .I was dying for a coffee when I was waiting for 45minute for my check in

A good value when traveling.

A good value when traveling.

Fine place to stay in Downtown Waterbury. Comfortable bed. Food available including attached restaurant and a Bistro/Bar. Service in that Bistro/Bar was very fair. Morning staff seemed fine. We would stay here again.

Fine place to stay in Downtown Waterbury. Comfortable bed. Food available including attached restaurant and a Bistro/Bar. Service in that Bistro/Bar was very fair. Morning staff seemed fine. We would stay here again.

Service

Service

Where it was located

Where it was located

The property was very clean. Me and my husband really enjoyed our stay.

The property was very clean. Me and my husband really enjoyed our stay.

Loved everything about the place

It was clean and quiet and i love that

It was clean and quiet and i love that

Comfortable cozy had to pay for your meals entertainment ready

Elevator was not working due to complications from hurricane so they comped my parking and gave us a room on the second floor so we wouldn’t have to climb too many stairs. Easy check in and check out process, friendly staff.

Elevator was not working due to complications from hurricane so they comped my parking and gave us a room on the second floor so we wouldn’t have to climb too many stairs. Easy check in and check out process, friendly staff.

I was charged $200 for the room when I should have paid $171. There was an extra charge for parking. This is ridiculous. Hotel parking shouldn't be charged.

I was charged $200 for the room when I should have paid $171. There was an extra charge for parking. This is ridiculous. Hotel parking shouldn't be charged.

Noisy area

This property advertises an indoor pool and a pool does not exist!!! My sole purpose for renting their was to enjoy the pool with my kids. Would not recommend this place!!!!!

Noisy area

This property advertises an indoor pool and a pool does not exist!!! My sole purpose for renting their was to enjoy the pool with my kids. Would not recommend this place!!!!!