Super

A great hotel and well positioned right next to the beach. Rooms clean and looked recently refurbished. Nice pool area. Food good and well presented. Reception staff excellent. Bar/restaurant in the evening - the staff need to engage with guests. The bar was often unattended, and staff seemed to hide in the kitchen. One waitress called Ania was excellent but others need to understand something of what is required to work in the service industry. There is a nightclub next to the hotel (not part of the hotel) which seemed to have a licence to play music until 4am. This was an issue on one of the nights of our stay. Overall, this is a great hotel and we would return, just ensuring we had a room on the side of the hotel that was away from the nightclub.

A great hotel and well positioned right next to the beach. Rooms clean and looked recently refurbished. Nice pool area. Food good and well presented. Reception staff excellent. Bar/restaurant in the evening - the staff need to engage with guests. The bar was often unattended, and staff seemed to hide in the kitchen. One waitress called Ania was excellent but others need to understand something of what is required to work in the service industry. There is a nightclub next to the hotel (not part of the hotel) which seemed to have a licence to play music until 4am. This was an issue on one of the nights of our stay. Overall, this is a great hotel and we would return, just ensuring we had a room on the side of the hotel that was away from the nightclub.

warf ok

warf ok

I have been living in US for over 20 years now and apparently I take some things for granted by now... an example is the parking... while booking the hotel I assumed I will have also parking place available if needed, well I was disappointed that there was no parking available when I arrived, because apparently I had to book it separately while making the room reservation... I am not use to it. Well, I asked to be informed the next day if something will change about parking. So I was disappointed the next day that nobody contacted me about that and only when I approach the front desk myself and inquire about the parking I found out that it was available. Second example... In America, all staff is always smiling, happy and eager to help, in polish hotel staff is sad, avoiding eye contact, and rude... or this is the polish mentality? Amber Baltic, although 30 years old hotel is still a very nice hotel; that said I've seen dirty walls, peeling paint, or rust here and there... Now the food was great, breakfasts were real feasts. So overall, great accommodation, great food, but customer service needs to improve.

I have been living in US for over 20 years now and apparently I take some things for granted by now... an example is the parking... while booking the hotel I assumed I will have also parking place available if needed, well I was disappointed that there was no parking available when I arrived, because apparently I had to book it separately while making the room reservation... I am not use to it. Well, I asked to be informed the next day if something will change about parking. So I was disappointed the next day that nobody contacted me about that and only when I approach the front desk myself and inquire about the parking I found out that it was available. Second example... In America, all staff is always smiling, happy and eager to help, in polish hotel staff is sad, avoiding eye contact, and rude... or this is the polish mentality? Amber Baltic, although 30 years old hotel is still a very nice hotel; that said I've seen dirty walls, peeling paint, or rust here and there... Now the food was great, breakfasts were real feasts. So overall, great accommodation, great food, but customer service needs to improve.

The customer service was unprofessional, bad mannered with a lack of communication and transparency between the customer and front desk/ management. Very disappointed with how the management handled our check out. We made reservations online for one room king size bed. During reservation and check in we were never told we need to pay per person.On our last day we were told we still need to pay for one more person which cost us almost 100 usd more. We travel all over the world and never were charged per person before only per room. Left us with unpleasant ,disappointing feeling. Great location ,nice hotel but poor customer service.

The customer service was unprofessional, bad mannered with a lack of communication and transparency between the customer and front desk/ management. Very disappointed with how the management handled our check out. We made reservations online for one room king size bed. During reservation and check in we were never told we need to pay per person.On our last day we were told we still need to pay for one more person which cost us almost 100 usd more. We travel all over the world and never were charged per person before only per room. Left us with unpleasant ,disappointing feeling. Great location ,nice hotel but poor customer service.

I liked the view from the room. However, the room was very tiny and had a weird setup with bed in the middle of the room. The hotel restaurant does not serve wine with lunch because the bar does not open until 3 pm. We stayed for 2 nights and our room was not cleaned on the second day.

I liked the view from the room. However, the room was very tiny and had a weird setup with bed in the middle of the room. The hotel restaurant does not serve wine with lunch because the bar does not open until 3 pm. We stayed for 2 nights and our room was not cleaned on the second day.

We liked the renovations, new style, bathrooms, especially showers.

We liked the renovations, new style, bathrooms, especially showers.

I stay in hotels for around 100 nights per year and this is my first review ever. This hotel is my biggest disappointment. Worst hotel, worst service, worst, unprofessional and rude staff.

I stay in hotels for around 100 nights per year and this is my first review ever. This hotel is my biggest disappointment. Worst hotel, worst service, worst, unprofessional and rude staff.

Old furnitures, dirty carpets, noisy. Not worth money. Good breakfast.

Old furnitures, dirty carpets, noisy. Not worth money. Good breakfast.

The hotel is okay but some of the personal needs a charming course. The hotel bar in the weekend is full of drunk Polish people.

The hotel is okay but some of the personal needs a charming course. The hotel bar in the weekend is full of drunk Polish people.

Quite likeable hotel at the beach. Stressed receptionist, otherwise fine. Good alternative to Swioujscie.

Except Wi-Fi everything is excellent.

Except Wi-Fi everything is excellent.

hotel is nice situated, rooms are clean, very good restaurant. in a hotel is a small swimming pool with sauna

We enjoyed our stay. Would definitely stay again.

We enjoyed our stay. Would definitely stay again.

Best location for family with kids, close to the beach, perfect quality of service,fresh polish food...and lovely and polite lady at reception desk

Best location for family with kids, close to the beach, perfect quality of service,fresh polish food...and lovely and polite lady at reception desk

- arriving & parking - the receptionist wasn't aware of possiibilities of parking at the hotel so we were directed to an outside parking place - we had an executive room which was very small; wonder how regular room look like??? - 1 of 2 elevators didn't work; the 2nd one was quite faulty and we could never reach 5th floor - staircase (had to use because of above story with lift) looked like undergroung parking one; certainly not 4* hotel!

- arriving & parking - the receptionist wasn't aware of possiibilities of parking at the hotel so we were directed to an outside parking place - we had an executive room which was very small; wonder how regular room look like??? - 1 of 2 elevators didn't work; the 2nd one was quite faulty and we could never reach 5th floor - staircase (had to use because of above story with lift) looked like undergroung parking one; certainly not 4* hotel!