My family arrived at the hotel around 1pm. I asked if possible to check in earlier. I was told the room was not ready. We waited patiently and I went back to the reception to check whether the room might be ready around 2:45pm. The receptionist first said she was not supposed to answer my question as the standard checkin time was 3pm. When I insisted she checked again, she questioned my nationality. I requested to talk to a manager and complained about my experience. The manager said it was their standard procedure to ask about my nationality before checking the room availability. We finally checked in at 3:20pm. The first thing my son found near his bad was a pair of used underwear. The room is tiny. There is nothing except for 3 single beds. I will definitely not be staying at this hotel in the future. The hotel staff do not respect the guests and there is 0 service. You definitely don’t want to see other people’s underwear in the room. Our family vacation in Finland was still a memorable one except for the terrible experience at this hotel.

My family arrived at the hotel around 1pm. I asked if possible to check in earlier. I was told the room was not ready. We waited patiently and I went back to the reception to check whether the room might be ready around 2:45pm. The receptionist first said she was not supposed to answer my question as the standard checkin time was 3pm. When I insisted she checked again, she questioned my nationality. I requested to talk to a manager and complained about my experience. The manager said it was their standard procedure to ask about my nationality before checking the room availability. We finally checked in at 3:20pm. The first thing my son found near his bad was a pair of used underwear. The room is tiny. There is nothing except for 3 single beds. I will definitely not be staying at this hotel in the future. The hotel staff do not respect the guests and there is 0 service. You definitely don’t want to see other people’s underwear in the room. Our family vacation in Finland was still a memorable one except for the terrible experience at this hotel.

Hotel was ok for what we needed and very centrally located to centre. Pool was freezing, hence I dipped a toe and came out…quiet as people don’t stay in long. tea/coffee in room never replenished. Breakfast was good and plenty to choose from. Price reflects the season

Hotel was ok for what we needed and very centrally located to centre. Pool was freezing, hence I dipped a toe and came out…quiet as people don’t stay in long. tea/coffee in room never replenished. Breakfast was good and plenty to choose from. Price reflects the season

Loved the newly renovated section , parking is close , no payment , nice room and bathroom was excellent quality … breakfast was great selection and quality … just it was a bit expensive for the overall hotel and no baggage service or help was difficult with 3 kids, snow and small elevators .

Loved the newly renovated section , parking is close , no payment , nice room and bathroom was excellent quality … breakfast was great selection and quality … just it was a bit expensive for the overall hotel and no baggage service or help was difficult with 3 kids, snow and small elevators .

We loved the location. Very easy for our family to get around. Very close to shopping.

We loved the location. Very easy for our family to get around. Very close to shopping.

Fabulous stay for a family of 4, the hotel is ideally located and has all the facilities that we needed. The breakfast was included and was delicious with plenty of choice. The room was large for a family of 4 and the kids loved the bunk beds. It was quiet and had a beautiful view of the river. I would highly recommend this hotel

Fabulous stay for a family of 4, the hotel is ideally located and has all the facilities that we needed. The breakfast was included and was delicious with plenty of choice. The room was large for a family of 4 and the kids loved the bunk beds. It was quiet and had a beautiful view of the river. I would highly recommend this hotel

No kettle provided because of my room grading. The swimming pool was too cool to swim.

No kettle provided because of my room grading. The swimming pool was too cool to swim.

Sadly we got a room with half windows, so there was just a small window high up and no view at all. And our room was right next to the cleaning staff office, so it was noicy. Not possible to get relaxed or feel comfortable. Very few parking spots at the hotel. Breakfast was good. Staff at the reception was very service minded and friendly.

Sadly we got a room with half windows, so there was just a small window high up and no view at all. And our room was right next to the cleaning staff office, so it was noicy. Not possible to get relaxed or feel comfortable. Very few parking spots at the hotel. Breakfast was good. Staff at the reception was very service minded and friendly.

My first time Traveling alone and I found the Perfect place to do it! This Hotel has been amazing and the Staff were so very helpful when I asked about the City and Busses, I want to give a special shout out to Juuli at the reception! Over all I had a lovely stay and plan to come back next year!

My first time Traveling alone and I found the Perfect place to do it! This Hotel has been amazing and the Staff were so very helpful when I asked about the City and Busses, I want to give a special shout out to Juuli at the reception! Over all I had a lovely stay and plan to come back next year!

excellent location, close to restaurants and shopping. nice and clean though dated/older hotel. probably a 2-3 star but still good. bathroom shower could have been better. room was adequate and clean. sauna and swimming pool good. breakfast was excellent and staff good. view from restaurant looked into frozen river was very good.

excellent location, close to restaurants and shopping. nice and clean though dated/older hotel. probably a 2-3 star but still good. bathroom shower could have been better. room was adequate and clean. sauna and swimming pool good. breakfast was excellent and staff good. view from restaurant looked into frozen river was very good.

Finland's biggest river close by c 50 meters , of cause it was frozen this time of year . . . other scenic nature , in the newer part of the hotel , the corridor carpets emanated stuffy smell of which I told at reception , they said they know about it and are looking to solve the issue . . .

Finland's biggest river close by c 50 meters , of cause it was frozen this time of year . . . other scenic nature , in the newer part of the hotel , the corridor carpets emanated stuffy smell of which I told at reception , they said they know about it and are looking to solve the issue . . .

So disappointed to end a super trip to Lapland here. Swimming pool was so cold we couldn’t enjoy it. Room didn’t look like any of the pictures!! Tired hotel with frustrating lifts. No kettle or facility in room, minibar warm, tv didn’t work nor comms in room. Felt completely ripped off partying £320 for one night.

So disappointed to end a super trip to Lapland here. Swimming pool was so cold we couldn’t enjoy it. Room didn’t look like any of the pictures!! Tired hotel with frustrating lifts. No kettle or facility in room, minibar warm, tv didn’t work nor comms in room. Felt completely ripped off partying £320 for one night.

Very comfortable and clean room. It was spacious and the most important: warm! the beds are comfortable and the room has a very beautiful view to the river

The room was nice. Breakfast was plentiful and was able to enjoy eating delicious foods. The receptionists are very friendly and accomodating.

Very comfortable and clean room. It was spacious and the most important: warm! the beds are comfortable and the room has a very beautiful view to the river

The room was nice. Breakfast was plentiful and was able to enjoy eating delicious foods. The receptionists are very friendly and accomodating.

Very overcrowded, understaffed and all around poorly maintained. We were checked in late(4pm) after arriving early and spending the day out. Breakfast was poor and overcrowded. Room was never cleaned despite us asking for it. Very bad service levels - after paying 400 euros a night for a basic room.

Very overcrowded, understaffed and all around poorly maintained. We were checked in late(4pm) after arriving early and spending the day out. Breakfast was poor and overcrowded. Room was never cleaned despite us asking for it. Very bad service levels - after paying 400 euros a night for a basic room.

New rooms look great and are very comfortable. Great location too. Needs more milk in room though!

New rooms look great and are very comfortable. Great location too. Needs more milk in room though!

Receptionist was absolutely excellent when I arrived at 9pm (I stayed on 28th March 2022) 10/10 fpr help, information and efficiency and dealt with an incorrect booking excellently (it was my fault)

Receptionist was absolutely excellent when I arrived at 9pm (I stayed on 28th March 2022) 10/10 fpr help, information and efficiency and dealt with an incorrect booking excellently (it was my fault)