The motel was disgusting and felt unsafe. I'm unsure if the building booked for hotels.com is different from the rest, but this was unfinished and gross. The mattresses were stained, the sheets were stained, the laminate flooring had holes, the walls had holes, the telephone was nicotine stained, the hair dryer had hair jammed in it, the door jam that the security chain was attached to was ripped off the wall. We left and found another place instead of staying. The pictures were incredibly misleading, and this was a bait and switch of a hotel. I've stayed in countless roadside motels and dont care about amenities so long as i have a safe, cleanish place to stay. This wasnt even hourly motel quality.

The motel was disgusting and felt unsafe. I'm unsure if the building booked for hotels.com is different from the rest, but this was unfinished and gross. The mattresses were stained, the sheets were stained, the laminate flooring had holes, the walls had holes, the telephone was nicotine stained, the hair dryer had hair jammed in it, the door jam that the security chain was attached to was ripped off the wall. We left and found another place instead of staying. The pictures were incredibly misleading, and this was a bait and switch of a hotel. I've stayed in countless roadside motels and dont care about amenities so long as i have a safe, cleanish place to stay. This wasnt even hourly motel quality.

We checked in and left immediately for a concert 2 miles away. Came back after the concert and the door opened without the key card. Upon inspection the lock was drilled out. Deadbolt didn’t work. There were two cigarette butts on the windowsill, squished out with ashes. The interior room was absolutely disgusting and human bodily fluids were a parent on the bedspread. The windows would not shut completely completely or lock. The room was filthy and disgusting. we called the front desk and they give us a different room. This room was even worse. We went to the front desk to get a refund and leave as we were not safe with the door not even locking, plus it appears that they are renting most of their rooms to the homeless community because they were all outside, smoking and drinking. They couldn’t give me a refund until the room was checked the next day. They said that because the room was utilized for four hours (while we were not there and at the concert), we would not be getting a refund. I called Hotels.com guest services and they were no help either and said I would have to get the refund from the hotel and not them. This room literally looked nothing like the pictures and it was completely unsafe. I hold Hotels.com responsible for renting places in this condition with fake advertising pictures for their customers and then supporting customers in a situation like this. I will be contacting Better Business Bureau for both hotels.com and the hotel.

We checked in and left immediately for a concert 2 miles away. Came back after the concert and the door opened without the key card. Upon inspection the lock was drilled out. Deadbolt didn’t work. There were two cigarette butts on the windowsill, squished out with ashes. The interior room was absolutely disgusting and human bodily fluids were a parent on the bedspread. The windows would not shut completely completely or lock. The room was filthy and disgusting. we called the front desk and they give us a different room. This room was even worse. We went to the front desk to get a refund and leave as we were not safe with the door not even locking, plus it appears that they are renting most of their rooms to the homeless community because they were all outside, smoking and drinking. They couldn’t give me a refund until the room was checked the next day. They said that because the room was utilized for four hours (while we were not there and at the concert), we would not be getting a refund. I called Hotels.com guest services and they were no help either and said I would have to get the refund from the hotel and not them. This room literally looked nothing like the pictures and it was completely unsafe. I hold Hotels.com responsible for renting places in this condition with fake advertising pictures for their customers and then supporting customers in a situation like this. I will be contacting Better Business Bureau for both hotels.com and the hotel.

Horrible experience, went out for the day and came back to find our room door open. Tub was overflowing with water when we showered. There was a crack in the sink and weed smell all around.

The hotel conditions are terrible, customers service are awful the front door to the reception is always locked. We needed to check out very early in the morning and no one was available to open the door and help us, we had to go back to our room and leave the key in the room. No planing to stay there again.

This place was okay, there were sketchy people hanging around but the place was cheap and convenient with ample parking.

This place was okay, there were sketchy people hanging around but the place was cheap and convenient with ample parking.

I would not recommend this hotel. The clerks, working at the front desk were quite nice, but the hotel itself was generally dirty and felt unsafe.

Very dirty and unclean everywhere. Noisy. But A/C worked and soft beds it worked but won't stay there again.

Very dirty and unclean everywhere. Noisy. But A/C worked and soft beds it worked but won't stay there again.

Coming in from out of town; the pictures really sell the place. It was sketchy from go. My husbands phone said “permanently closed”. Drove in to see obvious tenants going from 1 from to the next. Out back where we were to stay was decent and some what hidden. But once we got into the room it was a disaster. Dirty, dingy, odors and worn out and stained furniture. NO place for a small family. After deciding we weren't comfortable staying we left the building to find 2 police cars and an ambulance; parked where we saw the residents. All pointing to get the hell outta here. The gentleman who checked me in was very friendly and understanding. He explained what I needed to do to get refunded and once I was actually able to make contact by chat with Expedia; not an easy feat it turns out, the refund was processed quickly. No complaints with personnel at all!

Coming in from out of town; the pictures really sell the place. It was sketchy from go. My husbands phone said “permanently closed”. Drove in to see obvious tenants going from 1 from to the next. Out back where we were to stay was decent and some what hidden. But once we got into the room it was a disaster. Dirty, dingy, odors and worn out and stained furniture. NO place for a small family. After deciding we weren't comfortable staying we left the building to find 2 police cars and an ambulance; parked where we saw the residents. All pointing to get the hell outta here. The gentleman who checked me in was very friendly and understanding. He explained what I needed to do to get refunded and once I was actually able to make contact by chat with Expedia; not an easy feat it turns out, the refund was processed quickly. No complaints with personnel at all!

It was very stripped down. No carpeting, metal box frame under the bed. The dresser drawer had been ripped part and poorly put back together. The exterior door to the hotel did not latch. The door to the room had a good 3/4 inch gap between the door and the frame. The door had a large sign that stated"Bolt the door for your own protection."

It was very stripped down. No carpeting, metal box frame under the bed. The dresser drawer had been ripped part and poorly put back together. The exterior door to the hotel did not latch. The door to the room had a good 3/4 inch gap between the door and the frame. The door had a large sign that stated"Bolt the door for your own protection."

Almost across the road from SUNY Albany Health Sci campus. Otherwise in the middle of nowhere. Closest place to Rensselaer Amtrak, but 35 min walk is too long for most. Decent condition overall. Efficient desk. Plenty of parking. Quiet.

Almost across the road from SUNY Albany Health Sci campus. Otherwise in the middle of nowhere. Closest place to Rensselaer Amtrak, but 35 min walk is too long for most. Decent condition overall. Efficient desk. Plenty of parking. Quiet.

Arrived at 9:45pm, (check in is 4pm) to be told my room was not ready and to come back. No restaurants around at all. Bad smell in the hallways.

Arrived at 9:45pm, (check in is 4pm) to be told my room was not ready and to come back. No restaurants around at all. Bad smell in the hallways.

Easy to find. No kindess from the receptionnist. Not clean in public corridor. Accommodation was basic. The AC was noisy. We have to ask for two missing towels. Well located, close to Albany's downtone and commercial area. Correct for one night

Easy to find. No kindess from the receptionnist. Not clean in public corridor. Accommodation was basic. The AC was noisy. We have to ask for two missing towels. Well located, close to Albany's downtone and commercial area. Correct for one night

The wall was dirty, the beds was ok but the room needs renovation.

The wall was dirty, the beds was ok but the room needs renovation.

The place look decent but the hall way looked dirty and had a strange smell. Some of the electrical outlets did not work. Curtains barely covered the light. Hair dryer did not work.

The place look decent but the hall way looked dirty and had a strange smell. Some of the electrical outlets did not work. Curtains barely covered the light. Hair dryer did not work.

There were sheer curtains on the window with only narrow side panels which did not close. I was uncomfortable regarding privacy, so I used a clip to hold the side panels together and partially block the view. Also, because the drapes did not close we were awake at first light. Bedding and bathroom were clean.

There were sheer curtains on the window with only narrow side panels which did not close. I was uncomfortable regarding privacy, so I used a clip to hold the side panels together and partially block the view. Also, because the drapes did not close we were awake at first light. Bedding and bathroom were clean.

There were people living on the property. Very weird crackhead looking people. Wouldn’t stop staring at my car whenever I pulled in. Didn’t feel safe there.

There were people living on the property. Very weird crackhead looking people. Wouldn’t stop staring at my car whenever I pulled in. Didn’t feel safe there.

It smelled like smoke and people partied in the parking lot all night.

It smelled like smoke and people partied in the parking lot all night.

very run down, needs to be refurbished