The staff are top notch.

Dirty around the property…

Dirty around the property…

Great!

Great!

We really enjoyed our stay at JMM Grand Suites...highly recommend this hotel...friendly service and everything was walking distance...the suite was awesome with plenty of room for the family...will definitely stay here again...

We really enjoyed our stay at JMM Grand Suites...highly recommend this hotel...friendly service and everything was walking distance...the suite was awesome with plenty of room for the family...will definitely stay here again...

I love this place❤️❤️

It was cheap that is about the only good thing about this property

It was cheap that is about the only good thing about this property

I love this place, There are so friendly and helpful to me..

I love this place, There are so friendly and helpful to me..

There is only one person that works the front desk and they often walk away and leave it unattended. When I arrived at the hotel there was nobody there and I had to wait 15 minutes to check in at 5:00 in the afternoon. When I asked the guard for help, the only reply was they will be back soon. When I needed something from the desk, the same situation repeated itself. When I checked out there was someone there for the first time and they told me to wait while they take care of everything. After 5 minutes of waiting, I asked what else do you need? She replied, oh, sorry we are done you can go. I wish she would have told me 5 minutes earlier, so I did not have to stand there 5 minutes waiting for nothing. The water in the shower was cool at best, just enough difference so I could tell the difference between cold and hot, but not much more. Long wait to get an elevator to go to my room or to go down to lobby. I had booked the hotel for my return to Manila, but cancelled my reservation and will stay someplace else.

There is only one person that works the front desk and they often walk away and leave it unattended. When I arrived at the hotel there was nobody there and I had to wait 15 minutes to check in at 5:00 in the afternoon. When I asked the guard for help, the only reply was they will be back soon. When I needed something from the desk, the same situation repeated itself. When I checked out there was someone there for the first time and they told me to wait while they take care of everything. After 5 minutes of waiting, I asked what else do you need? She replied, oh, sorry we are done you can go. I wish she would have told me 5 minutes earlier, so I did not have to stand there 5 minutes waiting for nothing. The water in the shower was cool at best, just enough difference so I could tell the difference between cold and hot, but not much more. Long wait to get an elevator to go to my room or to go down to lobby. I had booked the hotel for my return to Manila, but cancelled my reservation and will stay someplace else.

Room smelt like a fungus and elevators sounded very bad.

Room smelt like a fungus and elevators sounded very bad.

The rooms and building are infested with cockroaches There are rats literally running through the lobby and reception areas and these conditions seem to be accepted as normal by the staff and management. Although the cleaning staff appear to be genuinely friendly and pleasant. That is the one and only positive. Other than that if I have to rate JMM as a whole it would wth negative figures.

The rooms and building are infested with cockroaches There are rats literally running through the lobby and reception areas and these conditions seem to be accepted as normal by the staff and management. Although the cleaning staff appear to be genuinely friendly and pleasant. That is the one and only positive. Other than that if I have to rate JMM as a whole it would wth negative figures.

Overall the place was nice but old and the staff lacked communication.

Overall the place was nice but old and the staff lacked communication.

This was an awesome find, 3 bedroom humongous apartment in Malate about 45 seconds walk from Robinson Mall. Check in and out was fast and easy. Hotel has an airport shuttle that’s reasonable in price. Apartment I had was in the 47th floor with an amazing view of Manila, windows allow you to see almost 180 degrees of the city. The pool was great for guests not crowded but not much Sun hitting it so can be cold which is nice on a hot Manila summer day. We had 11 people in our party and everyone was comfortable and happy with sleeping arrangements.

This was an awesome find, 3 bedroom humongous apartment in Malate about 45 seconds walk from Robinson Mall. Check in and out was fast and easy. Hotel has an airport shuttle that’s reasonable in price. Apartment I had was in the 47th floor with an amazing view of Manila, windows allow you to see almost 180 degrees of the city. The pool was great for guests not crowded but not much Sun hitting it so can be cold which is nice on a hot Manila summer day. We had 11 people in our party and everyone was comfortable and happy with sleeping arrangements.

The staff are very respectful, pleasant and accommodating...

The staff are very respectful, pleasant and accommodating...

Perfect location in the middle of everything. People where great. The rooms where less than expected but ok. House keeping was way lower than average. They didnt mop once and only swept rooms

Perfect location in the middle of everything. People where great. The rooms where less than expected but ok. House keeping was way lower than average. They didnt mop once and only swept rooms

Rude Supervisor, Dissappointment in room, we booked apartment room but the property gave us deluxe, late check in at 6:00pm

Rude Supervisor, Dissappointment in room, we booked apartment room but the property gave us deluxe, late check in at 6:00pm

This hotel is in a great location that's it, Room smells like garbage had bugs in bed roach Rm4312 don't do it didn't get bed changed 3 out of 9 nites.

This hotel is in a great location that's it, Room smells like garbage had bugs in bed roach Rm4312 don't do it didn't get bed changed 3 out of 9 nites.

an excellent place to stay and the area is accessible to all other especially in the US embassy.

Even though on 22nd floor very noisy outside room next to rubbish area so bad smell near door air con poor and room very dated and bathroom old and poor condition very musty smell in room but I must add no issue with lifts as per previous reviews and in nice location for Robinsons mall not the greatest hotel but by far not the worst