Overall it was ok, the jacuzzi was broken which should have been mentioned during the booking process, it was quite overbooked/crowded and we waited quite a long time for our dinner. The pools definitely could be warmer and certain parts of the spa need some attention/updating. Also the lack of reception answering our calls before we arrived was not great

All 5 star

All 5 star

Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms. Booking in, fine. Reception guy friendly and told me where to go. Walking down past the spa area, amazing, very upper class. Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff. Told me to use the spa shower and toilets instead, no offer for another room. I ended up getting my.own tools out and fixing the toilet and shower myself. The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas. They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless. Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push. Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed

Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms. Booking in, fine. Reception guy friendly and told me where to go. Walking down past the spa area, amazing, very upper class. Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff. Told me to use the spa shower and toilets instead, no offer for another room. I ended up getting my.own tools out and fixing the toilet and shower myself. The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas. They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless. Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push. Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed

Lovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this

Lovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this

Stayed for work trip. I enjoyed my stay for the most part. The room was suitable for my needs, clean and comfortable. The hotel itself is beautiful and the facilities look great. The service for the most part was lovely, apart from one encounter when I was confronted for being in the hotel in my work clothes (only part of my works clothes I was still wearing were hi-vis trousers, but clean and neat. In reception having just come in from the day). I don't mind this, if there's a way they'd like to present the hotel that is fine. I did however take issue with how I was confronted. I felt the staff member was overly rude and confrontational for an honest mistake. I was told I shouldn't even be allowed to walk to my room to change. My colleagues had said they were also made to feel lesser in the hotel and weren't provided with the welcome items other guests were given, despite also being paying customers. This interaction did create an atmosphere of discomfort for the remainder of the stay unfortunately.

Stayed for work trip. I enjoyed my stay for the most part. The room was suitable for my needs, clean and comfortable. The hotel itself is beautiful and the facilities look great. The service for the most part was lovely, apart from one encounter when I was confronted for being in the hotel in my work clothes (only part of my works clothes I was still wearing were hi-vis trousers, but clean and neat. In reception having just come in from the day). I don't mind this, if there's a way they'd like to present the hotel that is fine. I did however take issue with how I was confronted. I felt the staff member was overly rude and confrontational for an honest mistake. I was told I shouldn't even be allowed to walk to my room to change. My colleagues had said they were also made to feel lesser in the hotel and weren't provided with the welcome items other guests were given, despite also being paying customers. This interaction did create an atmosphere of discomfort for the remainder of the stay unfortunately.

The property was excellent and the facilities, I just didn’t appreciate the housekeeping knocking on my on my door at 10.30am about me checking out. I also had very nice treatments outside on the terrace but then it was ruined by the hotel calling me 3 times and telling me that I had left the hotel and I need to come back and pay the bill I spoke to a manager and was he was very apologetic over the situation and we were complimented a free bottle of wine After than that the whole experience was lovely.

The property was excellent and the facilities, I just didn’t appreciate the housekeeping knocking on my on my door at 10.30am about me checking out. I also had very nice treatments outside on the terrace but then it was ruined by the hotel calling me 3 times and telling me that I had left the hotel and I need to come back and pay the bill I spoke to a manager and was he was very apologetic over the situation and we were complimented a free bottle of wine After than that the whole experience was lovely.

Great service and nice staff

Great service and nice staff

Gorgeous

Gorgeous

On booking with hotels.com we had booked for a superior room on check at the hotel they tried to fob us us with a standard double Was charged extra on breakfast for latte on our room service which we had to ring reception for as it was late when it arrived it looked terrible everything wrapped in cling film the ev chargers are next to useless not easy to pay on the card over stay charges etc although not belonging to the hotel they need to take some responsibility for this service especially as website states they have them

On booking with hotels.com we had booked for a superior room on check at the hotel they tried to fob us us with a standard double Was charged extra on breakfast for latte on our room service which we had to ring reception for as it was late when it arrived it looked terrible everything wrapped in cling film the ev chargers are next to useless not easy to pay on the card over stay charges etc although not belonging to the hotel they need to take some responsibility for this service especially as website states they have them

It’s a beautiful location with great amenities and a close drive to Berkhamsted which as all of the shops.

It’s a beautiful location with great amenities and a close drive to Berkhamsted which as all of the shops.

Wash hand basin faulty. Room disappointing for cost. Booking online VERY CONFUSING. Terrace cafe staff made a difference and were helpful. Lecture by ANDI STAPLETON very informative and helpful.

Wash hand basin faulty. Room disappointing for cost. Booking online VERY CONFUSING. Terrace cafe staff made a difference and were helpful. Lecture by ANDI STAPLETON very informative and helpful.

Felt it had lost its magic and spark that it once had. Staff seemed fed up and like they didn’t want to be there. No maintenance or upkeep since my last visit, felt dated and unkept. This once was a leading spa but now just a standard hotel feel.

Felt it had lost its magic and spark that it once had. Staff seemed fed up and like they didn’t want to be there. No maintenance or upkeep since my last visit, felt dated and unkept. This once was a leading spa but now just a standard hotel feel.

Good overall stay

Good overall stay

Property was in good order and great facilities. rooms were nice and clean and spacious, only gripe would be that my shower which was over the bath and not a walk in shower needs to be updated as it was creaking whilst showering

Property was in good order and great facilities. rooms were nice and clean and spacious, only gripe would be that my shower which was over the bath and not a walk in shower needs to be updated as it was creaking whilst showering

Nice but food choice limited and expensive

Nice but food choice limited and expensive

Hotel was very worn. Very tired decor in some areas. Spa filthy and messy with towels laying around everywhere.

Hotel was very worn. Very tired decor in some areas. Spa filthy and messy with towels laying around everywhere.

Seems to be difficult for reception staff to welcome you to the hotel or ask you how the stay was on check out. No bar, dont serve beer. Room was mad hot, tired, furniture marked and dirty. Would not stay again- shame because outside and setting of hotel is great