paying to park

If you’re staying in the area, this is where you want to stay! Low key, chill… pet friendly! They have a Starbucks in the lobby! The moment you walk in, it smells like you’ve been transported to a magical forrest. It smells woody and high end and the room smells like it too! The linens and bed were so comfortable, huge TV in the room. Honestly I stayed at an Airbnb later in my trip and all I wanted to do was come back here!

If you’re staying in the area, this is where you want to stay! Low key, chill… pet friendly! They have a Starbucks in the lobby! The moment you walk in, it smells like you’ve been transported to a magical forrest. It smells woody and high end and the room smells like it too! The linens and bed were so comfortable, huge TV in the room. Honestly I stayed at an Airbnb later in my trip and all I wanted to do was come back here!

Our stay started with very easy check-in service at front desk at 3PM. Noticed no other patrons or employees on a Friday afternoon which was awfully strange. We went to our room and found that it was a handicapped room with no tub. We decided to go for a swim and found out both pools were out of service except there was a hot tub in the courtyard, so we decided to relax in that. After that, we were going to go shower for dinner, only to find out there was no hot water for showers. Another patron had told us they had no hot water since Tuesday. We found out later that night the hot water problem was fixed. I noticed there was a nice pool table so I decided to play a few games and noticed the felt was full of stains and obviously not taken care of. The table was lobsided as balls would automatically roll towards one side of table. I decided to get us a couple bottles of water from the small concession near the front office but there was none and nobody was at the front desk. About 5 minutes later, someone showed up and gave us a couple complimentary waters from the back office. We tried to locate ice machine but there was none on 1st floor and had to go to the 2nd floor to get ice. The following morning, we were going to have the complimentary breakfast buffet but was told they no longer offer that. We did have a couple coffees from Starbucks which cost us $13.00 since we tried to make coffee in the room but the coffee tray did not fit into the coffee maker we had.

Our stay started with very easy check-in service at front desk at 3PM. Noticed no other patrons or employees on a Friday afternoon which was awfully strange. We went to our room and found that it was a handicapped room with no tub. We decided to go for a swim and found out both pools were out of service except there was a hot tub in the courtyard, so we decided to relax in that. After that, we were going to go shower for dinner, only to find out there was no hot water for showers. Another patron had told us they had no hot water since Tuesday. We found out later that night the hot water problem was fixed. I noticed there was a nice pool table so I decided to play a few games and noticed the felt was full of stains and obviously not taken care of. The table was lobsided as balls would automatically roll towards one side of table. I decided to get us a couple bottles of water from the small concession near the front office but there was none and nobody was at the front desk. About 5 minutes later, someone showed up and gave us a couple complimentary waters from the back office. We tried to locate ice machine but there was none on 1st floor and had to go to the 2nd floor to get ice. The following morning, we were going to have the complimentary breakfast buffet but was told they no longer offer that. We did have a couple coffees from Starbucks which cost us $13.00 since we tried to make coffee in the room but the coffee tray did not fit into the coffee maker we had.

Checked in and learned there was no hot water. When I asked they were very no big deal. After the problem was fixed I was offered a discount of $100. This was later taken back as I booked with Expedia.

Checked in and learned there was no hot water. When I asked they were very no big deal. After the problem was fixed I was offered a discount of $100. This was later taken back as I booked with Expedia.

The early shift receptionist had a sour personality. Asked for early checkin and got a head shake with a “absolutely no” response, nothing else. Came back an hour later, after shift change. New girl very friendly and welcoming. Hot tub/Spa and fire pit were outstanding. Right next to each other with nice lighting are memorable.

The early shift receptionist had a sour personality. Asked for early checkin and got a head shake with a “absolutely no” response, nothing else. Came back an hour later, after shift change. New girl very friendly and welcoming. Hot tub/Spa and fire pit were outstanding. Right next to each other with nice lighting are memorable.

My husband and I checked into our hotel. What we were supposed to have was a king size bed room, balcony, with a Mountain View. We tried to check in, in person, about 1.5 hours early. We were told “That type of room isn’t available yet”. We left, had a lunch, and waited until the 4pm check in time. When we returned I was told, because I booked through a 3rd party site, they(hotels.com) oversold” The room we booked and paid for was sold out. They said we would be “reimbursed the difference”. The room we were given was about as far from the room we booked. 2 double beds, no balcony to sit on, we could stand??, the view is of the courtyard, no privacy and our room is directly across from the elevator!!! Our goal was to get away and relax, this is anything but. They never adjusted the bill. My husband went to speak with the staff at the desk. One employee said “sorry”, the other never looked up from her phone. I chatted with a virtual Hotels.Com agent for quite some time, there no resolution. The agent was unable to contact the hotel.

My husband and I checked into our hotel. What we were supposed to have was a king size bed room, balcony, with a Mountain View. We tried to check in, in person, about 1.5 hours early. We were told “That type of room isn’t available yet”. We left, had a lunch, and waited until the 4pm check in time. When we returned I was told, because I booked through a 3rd party site, they(hotels.com) oversold” The room we booked and paid for was sold out. They said we would be “reimbursed the difference”. The room we were given was about as far from the room we booked. 2 double beds, no balcony to sit on, we could stand??, the view is of the courtyard, no privacy and our room is directly across from the elevator!!! Our goal was to get away and relax, this is anything but. They never adjusted the bill. My husband went to speak with the staff at the desk. One employee said “sorry”, the other never looked up from her phone. I chatted with a virtual Hotels.Com agent for quite some time, there no resolution. The agent was unable to contact the hotel.

Employees were extremely friendly and helpful. Cannot say enough about the great service I received.

Employees were extremely friendly and helpful. Cannot say enough about the great service I received.

I paid for breakfast with my reservation and they didn't have breakfast. The only breakfast was Starbucks. No restaurants in the area were open in the morning. Also very limited hot water.

I paid for breakfast with my reservation and they didn't have breakfast. The only breakfast was Starbucks. No restaurants in the area were open in the morning. Also very limited hot water.

They were able to accommodate us when we made 2 reservations so we didnt have to check out snd back in again. Very helpful staff

They were able to accommodate us when we made 2 reservations so we didnt have to check out snd back in again. Very helpful staff

Great stay!

Great stay!

I couldn’t shower NO HOT WATER!!!! I was in a schedule and had no time to waste or even complain.

I couldn’t shower NO HOT WATER!!!! I was in a schedule and had no time to waste or even complain.

Clean, well appointed, comfortable stay. Staff were polite and courteous, with some good local recommendations. Would happily stay again.

Clean, well appointed, comfortable stay. Staff were polite and courteous, with some good local recommendations. Would happily stay again.

Check with the hotel directly before adding the breakfast option to your booking A sign on the front desk states that the kitchen is currently closed. A Starbucks cart offers a few options between $5-10, nothing gluten free if you needed. I’m out-of-pocket for a breakfast I paid for but didn’t get. Hotel room was fine, service average. We were woken for a fire alarm at 4am and evacuated for an hour. No acknowledgement from staff on checkout or apology offered.

Check with the hotel directly before adding the breakfast option to your booking A sign on the front desk states that the kitchen is currently closed. A Starbucks cart offers a few options between $5-10, nothing gluten free if you needed. I’m out-of-pocket for a breakfast I paid for but didn’t get. Hotel room was fine, service average. We were woken for a fire alarm at 4am and evacuated for an hour. No acknowledgement from staff on checkout or apology offered.

Dry nice place

Dry nice place

Thanks for the nice stay.

Thanks for the nice stay.

First room had a clogged sink. Second room had a skylight and no blinds so at 5 a.m. we were awoken by sunshine in the room! Shower leaked onto floor. Air conditioner vent hits the bed. Pillow case had yellow stain.

First room had a clogged sink. Second room had a skylight and no blinds so at 5 a.m. we were awoken by sunshine in the room! Shower leaked onto floor. Air conditioner vent hits the bed. Pillow case had yellow stain.

Very professional and courteous staff. Very clean and modern.