The reception desk is not open until 1pm which meant with an earlier arrival we were not able to leave our bags before check in. However we found the hotel location to both the old town and the main station ideal. There is a large aquarium with tropical fish in the dining room, an unusual but interesting feature.

The reception desk is not open until 1pm which meant with an earlier arrival we were not able to leave our bags before check in. However we found the hotel location to both the old town and the main station ideal. There is a large aquarium with tropical fish in the dining room, an unusual but interesting feature.

Non existent service. They don't clean the room if you stay more than one night. A shame because the hotel is still stylish.

Clean, good bed

Clean, good bed

Was nice

Was nice

It took 30 min

It took 30 min

I liked that I got a room there after trouble with my booked room. The minibar was free!

I liked that I got a room there after trouble with my booked room. The minibar was free!

I had a large and stylish room at a very keen price. Friendly staff and a handy base for a work trip to try city

1. There is no-one at reception until the afternoon, so it is impossible to reach anyone if there is a problem, or even if you want to check out manually and pay the bill. 2. The toilet seat in my bathroom was loose. 3. No-one came to clean the room before I returned at around 2.30 p.m. I then saw three people in a room down the corridor and asked them to come and clean. They came. A man was in charge of two girls who were obviously learning. One simply folded the duvet and put it back on the bed. I asked him to straighten the bottom sheet, which he then did. In the bathroom, the towels were changed, but they did not leave a bath mat and did not even attempt to tidy up. 4. The breakfast was of a poorer standard than before. Previously there had been smoked salmon, now there was none. The orange juice machine had run out and there were no more “English Breakfast” tea bags. The woman who runs the breakfast room was nowhere to be seen. The scrambled egg was unmentionable and, whereas you could previously order a 4 minute boiled egg, they now simply have hard boiled eggs available. All this is a pity, because the rooms are still the nicest in Halle, even though they need a little updating with the electrical fittings. If the service were aby good, this could still be a 4 star hotel, but, as it is, it is probably 2 stars.

I had a large and stylish room at a very keen price. Friendly staff and a handy base for a work trip to try city

1. There is no-one at reception until the afternoon, so it is impossible to reach anyone if there is a problem, or even if you want to check out manually and pay the bill. 2. The toilet seat in my bathroom was loose. 3. No-one came to clean the room before I returned at around 2.30 p.m. I then saw three people in a room down the corridor and asked them to come and clean. They came. A man was in charge of two girls who were obviously learning. One simply folded the duvet and put it back on the bed. I asked him to straighten the bottom sheet, which he then did. In the bathroom, the towels were changed, but they did not leave a bath mat and did not even attempt to tidy up. 4. The breakfast was of a poorer standard than before. Previously there had been smoked salmon, now there was none. The orange juice machine had run out and there were no more “English Breakfast” tea bags. The woman who runs the breakfast room was nowhere to be seen. The scrambled egg was unmentionable and, whereas you could previously order a 4 minute boiled egg, they now simply have hard boiled eggs available. All this is a pity, because the rooms are still the nicest in Halle, even though they need a little updating with the electrical fittings. If the service were aby good, this could still be a 4 star hotel, but, as it is, it is probably 2 stars.

This was our second stay at Dormero. We love the interesting building and large rooms. Everything is very clean and the marble covered bathrooms give it a luxurious feel. The manager is friendly and everyone speaks English so no problems with communication

This was our second stay at Dormero. We love the interesting building and large rooms. Everything is very clean and the marble covered bathrooms give it a luxurious feel. The manager is friendly and everyone speaks English so no problems with communication

fdsf

fdsf

Very beautiful and comfortable hotel

Very beautiful and comfortable hotel

Very nice staff, nice decoration of hotel and rooms - much better than expected - based on price level.

Very nice staff, nice decoration of hotel and rooms - much better than expected - based on price level.

Very comfortable room except the air conditioning was not working (and we were not informed of this). Our room faced the front of the property which was very noisy at night - had to have windows open due to lack of A/C. Location was good.

Very comfortable room except the air conditioning was not working (and we were not informed of this). Our room faced the front of the property which was very noisy at night - had to have windows open due to lack of A/C. Location was good.

There was only one member of staff at the hotel in very limited hours. they were not there when I arrived which was after the published and emailed time for check in to open. I waited an hour for someone to arrive and check me in and this was having been up since 3am to travel there. when he arrived he was rude and difficult to deal with. i tried to call the manager using the emergency number on the front desk, i left her a message and emailed her and have still had no reply. there was no understanding or apology at any time. the hotel door to the street was unlocked 24h but the front desk was not manned and the hotel room keys were on display hanging on hooks behind the desk. it felt insecure, unwelcoming and unpleaseant. the spa was in the basement and deserted, nothing was switched on or available and there was no security (even in terms of a door that shut) between the spa facilities and the street so again it felt insecure. the fridge in the room did not work and there was noone to ask about it. I tried to ask the attendant one evening to book me an airport taxi transfer for the sunday morning and he was again very unhelpful and shouted at me that he cant book anything in advance. there was noone there when i checked out so i left the key on the desk. there was a plastic box for the keys but it was broken, anyone could have come and taken the key to my room after i left it. i think the management and front desk staff were appalling and i would not stay there again

It is my second time at the hotel. First time was great. Second time was disappointing. No reception person until until late in the day or overnight. Could not get an iron. The room was not cleaned daily. Although it was advertised that breakfast is available, the hotel restaurant was closed.

It is my second time at the hotel. First time was great. Second time was disappointing. No reception person until until late in the day or overnight. Could not get an iron. The room was not cleaned daily. Although it was advertised that breakfast is available, the hotel restaurant was closed.