GREAT STAY HAD A NICE UPGRADE

Overall good , breakfast was disappointing

Overall good , breakfast was disappointing

Comfortable room with sea view. We had the deluxe room although our balcony was overlooked from rooms on a side block next to us, so we didn't feel we could use it and if we had our curtains open to admire the sea view, other rooms could see straight in! Room clean and nice although could do with updating. Hotel position perfect and fabulous views, hotel in general very nice but looking a little tired. All in all a pleasant stay.

Comfortable room with sea view. We had the deluxe room although our balcony was overlooked from rooms on a side block next to us, so we didn't feel we could use it and if we had our curtains open to admire the sea view, other rooms could see straight in! Room clean and nice although could do with updating. Hotel position perfect and fabulous views, hotel in general very nice but looking a little tired. All in all a pleasant stay.

General areas lobby/ bar etc are grand and welcoming, breakfast is great. Rooms are tired and old…needs a major refurb Service is mixed, they seem to be multi tasking roles

General areas lobby/ bar etc are grand and welcoming, breakfast is great. Rooms are tired and old…needs a major refurb Service is mixed, they seem to be multi tasking roles

Lovely authentic hotel that will transport you back to the golden age

At first sight of the hotel it is very obvious that it is in desperate need of some TLC. It stated 4 star but I would find it difficult to give it 3 stars. It probably would have been 4 star about 20 years ago. The staff more than make up for the tired property. They were more than helpful and could not do enough for us so 10/10 for them. The building itself has seen better days, the rooms were clean but very tired, new carpet, curtains and paint desperately needed. The bed was very comfortable and room spacious, since we got an upgrade to a room due to security of a lower room I was unable to leave window open. Excellent shower and bathroom was roomy. Variety of drinks in bar is limited and we did not eat in the restaurant. Not far from restaurants and bars but a bit of a hill climb on your way back. If renovated would stay here again.

At first sight of the hotel it is very obvious that it is in desperate need of some TLC. It stated 4 star but I would find it difficult to give it 3 stars. It probably would have been 4 star about 20 years ago. The staff more than make up for the tired property. They were more than helpful and could not do enough for us so 10/10 for them. The building itself has seen better days, the rooms were clean but very tired, new carpet, curtains and paint desperately needed. The bed was very comfortable and room spacious, since we got an upgrade to a room due to security of a lower room I was unable to leave window open. Excellent shower and bathroom was roomy. Variety of drinks in bar is limited and we did not eat in the restaurant. Not far from restaurants and bars but a bit of a hill climb on your way back. If renovated would stay here again.

Really enjoyed my stay beautiful hotel

Really enjoyed my stay beautiful hotel

Love staying at the Imperial Hotel , have stayed here before . It is a lovely hotel, historical. Food is great , breakfast buffet style with service. Evening menu's good selection, lovingly cooked and beautifully presented. A little pricey, but you get top quality for that. Bar prices are as expected ££. Can highly recommend the Devonshire cream tea, its delicious. The rooms , the decor and furnishings could do with a little attention, for example fraying carpet near bathroom door threshold, some distressed furniture cupboards nailed shut and water marked wood. A timely upgrade maybe needed. I would suggest the addition of mini fridges in the rooms. Absolutely love the sea views and the people make this hotel a wonderful place to stay.

Love staying at the Imperial Hotel , have stayed here before . It is a lovely hotel, historical. Food is great , breakfast buffet style with service. Evening menu's good selection, lovingly cooked and beautifully presented. A little pricey, but you get top quality for that. Bar prices are as expected ££. Can highly recommend the Devonshire cream tea, its delicious. The rooms , the decor and furnishings could do with a little attention, for example fraying carpet near bathroom door threshold, some distressed furniture cupboards nailed shut and water marked wood. A timely upgrade maybe needed. I would suggest the addition of mini fridges in the rooms. Absolutely love the sea views and the people make this hotel a wonderful place to stay.

Great hotel . Highly recommend a sea view Not a hotel for the younger person

Our stay was excellent great room lovely staff amazingl breakfast already booked for next year

We stayed in room 20. A seaview deluxe. It was fabulous. Huge, with a lovely bathroom. The shower was unbelievably powerful. Fantastic sea views from our terrace. A huge bed. Plenty of storage. We were concerned about being next to the garden entrance but it wasn't a problem at all. The only things we'd change were perhaps we'd have liked a blind in the bathroom due to it's location. And we thought we were getting feather pillows but we didn't. We could probably have asked at reception but for 2 nights it didn't seem worth bothering anyone. However neither of these stopped us enjoying ourselves and we'll be back hopefully.

We stayed in room 20. A seaview deluxe. It was fabulous. Huge, with a lovely bathroom. The shower was unbelievably powerful. Fantastic sea views from our terrace. A huge bed. Plenty of storage. We were concerned about being next to the garden entrance but it wasn't a problem at all. The only things we'd change were perhaps we'd have liked a blind in the bathroom due to it's location. And we thought we were getting feather pillows but we didn't. We could probably have asked at reception but for 2 nights it didn't seem worth bothering anyone. However neither of these stopped us enjoying ourselves and we'll be back hopefully.

Great hotel . Highly recommend a sea view Not a hotel for the younger person

Disappointed. Booked a sea view room with balcony. Were allocated a garden room which can be used with pets, we were not happy with this due to allergies. They gave a free upgrade to a sea view suite but doors to balcony were locked. Asked to be moved but were told not possible as all rooms with balcony access were taken. It was important to us to have balcony access not extea rooms we didnt use. Drinks were a reasonable price, but not enough bar staff. Meals expensive. Hotel itself well kept on the inside but outside definitely needs a repaint and a derelict building just next to the main entrance makes you think "oh dear, where have we booked". Garden area needs a gardener to take it in hand and access to garden and re-entry to hotel needs signage. All in all enjoyed our stay, definitely a hotel for 50+ age group.

An absolutely stunning location and a huge seaside hotel. The rooms were very clean and the view simply beautiful. My boss used the spa and indoor pool and said they were great. The staff were lovely, but there was simply not enough of them. Room service was hard to get hold of and on my second night when I wanted a breakfast card and wake up call, I could not get through to either, it rung out at least 20 times. In the end I made coffee in my room and had the biscuits for breakfast, as I was leaving early. This is just not acceptable when you are travelling on business. The management need to address this and sort it. The room service food was 4/10, badly presented and not great at all. Both my boss and I thought so. You need to address the food choices and quality. Overall, we both loved the hotel, but it needs investment on decor and what it offers. I think the owner needs to decide on this. As I said, the staff were lovely, but appeared to be doing multiple jobs like running the bar and delivering room service.

An absolutely stunning location and a huge seaside hotel. The rooms were very clean and the view simply beautiful. My boss used the spa and indoor pool and said they were great. The staff were lovely, but there was simply not enough of them. Room service was hard to get hold of and on my second night when I wanted a breakfast card and wake up call, I could not get through to either, it rung out at least 20 times. In the end I made coffee in my room and had the biscuits for breakfast, as I was leaving early. This is just not acceptable when you are travelling on business. The management need to address this and sort it. The room service food was 4/10, badly presented and not great at all. Both my boss and I thought so. You need to address the food choices and quality. Overall, we both loved the hotel, but it needs investment on decor and what it offers. I think the owner needs to decide on this. As I said, the staff were lovely, but appeared to be doing multiple jobs like running the bar and delivering room service.

Disappointed. Booked a sea view room with balcony. Were allocated a garden room which can be used with pets, we were not happy with this due to allergies. They gave a free upgrade to a sea view suite but doors to balcony were locked. Asked to be moved but were told not possible as all rooms with balcony access were taken. It was important to us to have balcony access not extea rooms we didnt use. Drinks were a reasonable price, but not enough bar staff. Meals expensive. Hotel itself well kept on the inside but outside definitely needs a repaint and a derelict building just next to the main entrance makes you think "oh dear, where have we booked". Garden area needs a gardener to take it in hand and access to garden and re-entry to hotel needs signage. All in all enjoyed our stay, definitely a hotel for 50+ age group.

Tired and in need of updating only overtaken by the unhelpful and miserable staff

Very nice roomy room with a great view, very good public areas, staff friendly, Breakfast a bit on the expensive side at £18pp, compared with other options available locally, but was very good. easy access to the harbour area where all the restaurants are, will come again.

Very nice roomy room with a great view, very good public areas, staff friendly, Breakfast a bit on the expensive side at £18pp, compared with other options available locally, but was very good. easy access to the harbour area where all the restaurants are, will come again.

Lovely hotel to stay at

Caitlin on reception was so friendly , helpful and caring, great at her job

Caitlin on reception was so friendly , helpful and caring, great at her job

Lovely staff and well run.

Amazing views could of been abroad we stayed in see view room with balcony Room size was so big Bed was very big and so comfortable

Amazing views could of been abroad we stayed in see view room with balcony Room size was so big Bed was very big and so comfortable