Water literally poured into the room. Nasty old bathroom with rust, carpet torn up and everything damp smelling.

Hot tub didn’t bubble up, very underpowered.

Hot tub didn’t bubble up, very underpowered.

4th Floor was shaking room 461 and 463. Had 2 rooms. Had water on table the whole bottle was shaking thru out the day. We have stayed here 3 times. Never was on this side of building. I do not know if it was the washes or dryer on floors below. the whole room was shaking

4th Floor was shaking room 461 and 463. Had 2 rooms. Had water on table the whole bottle was shaking thru out the day. We have stayed here 3 times. Never was on this side of building. I do not know if it was the washes or dryer on floors below. the whole room was shaking

This hotel use to be better. Rooms are dated and need better look for what they charge. First room they put me in had a very strong smell. Although they said it was cleaning products, I know it wasn't. Smells more likely to mold.

Rooms with poor maintenance. Unfriendly staff. Exercise room smelled horrible. Location good. Parking great. Did not try dining or pool.

This hotel use to be better. Rooms are dated and need better look for what they charge. First room they put me in had a very strong smell. Although they said it was cleaning products, I know it wasn't. Smells more likely to mold.

Rooms with poor maintenance. Unfriendly staff. Exercise room smelled horrible. Location good. Parking great. Did not try dining or pool.

Good

Good

Staff was very friendly and helpful. Loved the pool and pool bar. The room was clean, had everything we needed, and it all worked. There was a guest laundry, which we really appreciated. And of course, the chocolate chip cookies!! We would stay here again.

Staff was very friendly and helpful. Loved the pool and pool bar. The room was clean, had everything we needed, and it all worked. There was a guest laundry, which we really appreciated. And of course, the chocolate chip cookies!! We would stay here again.

It has been many years since I had been to Key West but I knew that I did not want to stay right on Duval Street. This hotel was just a quick 10 minute ride to Duval but perfectly located. It is tucked away and when you turn in, it’s like you’ve entered a tropical paradise. From the second, we entered the hotel we were greeted with a great hello and all the information that we would need for our stay. And the warm cookies were a great treat after a seven hour car ride from North Florida. Our room had a nice sized patio that overlook the pool, which was a great added touch to our stay. The room was very nice, nothing above the ordinary, but very comfortable. We did dine at the restaurant for breakfast. One day, we chose the buffet and it was good , we also use the complementary shuttle down to Duval, which was very convenient. This was my friend’s first time staying in Key West and they were very happy with their stay. We had a great time and I truly recommend this resort.

It has been many years since I had been to Key West but I knew that I did not want to stay right on Duval Street. This hotel was just a quick 10 minute ride to Duval but perfectly located. It is tucked away and when you turn in, it’s like you’ve entered a tropical paradise. From the second, we entered the hotel we were greeted with a great hello and all the information that we would need for our stay. And the warm cookies were a great treat after a seven hour car ride from North Florida. Our room had a nice sized patio that overlook the pool, which was a great added touch to our stay. The room was very nice, nothing above the ordinary, but very comfortable. We did dine at the restaurant for breakfast. One day, we chose the buffet and it was good , we also use the complementary shuttle down to Duval, which was very convenient. This was my friend’s first time staying in Key West and they were very happy with their stay. We had a great time and I truly recommend this resort.

Awesome Awesome staff Ms Taylor sure knows how to make her guests feels comfortable all of her team members are great thank you.....

Awesome Awesome staff Ms Taylor sure knows how to make her guests feels comfortable all of her team members are great thank you.....

Beautiful pool but they need to cool the water. Not very many dining options on site.

Beautiful pool but they need to cool the water. Not very many dining options on site.

Everyone was wonderful 👍

Everyone was wonderful 👍

I didn't like the parking.

I didn't like the parking.

Good

Good

Very busy and noisy, horrible elevators. The property was kept clean and the staff extremely helpful. I was lead to believe on the Expedia listing my room rate included breakfast and it did not. My last stay there it included breakfast. I could have had a better stay at Curry Mansion and included breakfast for $20.00 per day less and would have been much quieter and not dealt with horrible elevators

Very busy and noisy, horrible elevators. The property was kept clean and the staff extremely helpful. I was lead to believe on the Expedia listing my room rate included breakfast and it did not. My last stay there it included breakfast. I could have had a better stay at Curry Mansion and included breakfast for $20.00 per day less and would have been much quieter and not dealt with horrible elevators

Air conditioning never worked correctly even after they looked at it. Place definitely has wear on it. Positive side staff was helpful and friendly.

Air conditioning never worked correctly even after they looked at it. Place definitely has wear on it. Positive side staff was helpful and friendly.

We had a nice time. Location was good everything needed was nearby. Room was clean, staff was friendly. We will be back

We had a nice time. Location was good everything needed was nearby. Room was clean, staff was friendly. We will be back

Ok