Fabulous location and the check-in was very smooth. The room was comfortable with tea and coffee provided. Unfortunately the TV was not working for the duration of our stay (problems with signal reception). The food in the Nick Nairn restaurant was first class, tasty and good portion size although let down by the slow service. The buffet breakfast was a feast!! Despite the 4 stars we would certainly stay here again and try the health centre.

Fabulous location and the check-in was very smooth. The room was comfortable with tea and coffee provided. Unfortunately the TV was not working for the duration of our stay (problems with signal reception). The food in the Nick Nairn restaurant was first class, tasty and good portion size although let down by the slow service. The buffet breakfast was a feast!! Despite the 4 stars we would certainly stay here again and try the health centre.

Wonderful stay as usual

Wonderful stay as usual

The rooms are tired for what is charged for the stay. The bathroom ceiling was covered in black mould and there is no working extract system for the bathroom. On the second night of our stay a strong smell of cannabis was present in our room . The smoke was making its way into our room from the bathroom vent and from the hallway. We had a two year old in the room with us so this was of concern. I made reception aware of the issue however nothing was done as it continued throughout the night. We slept with the window wide open and tried to reduce the fumes in the room by blocking the bottom of the entrance door and bathroom door with spare pillows and towels. I made reception aware of my discontent on departure but was only told that they would not be able to knock on doors at that time of night. If someone had bothered to check on my concern, it would have been very obvious which room was the culprit. I know that the hotel cannot be held responsible for the behaviour of another guest, however they can be held accountable for how they react, and on this occasion they did not react in any way and left us to have an extremely uncomfortable night. Overall the hotel stay was disappointing, apart from the restaurant. Food and service was great for breakfast and dinner.

The rooms are tired for what is charged for the stay. The bathroom ceiling was covered in black mould and there is no working extract system for the bathroom. On the second night of our stay a strong smell of cannabis was present in our room . The smoke was making its way into our room from the bathroom vent and from the hallway. We had a two year old in the room with us so this was of concern. I made reception aware of the issue however nothing was done as it continued throughout the night. We slept with the window wide open and tried to reduce the fumes in the room by blocking the bottom of the entrance door and bathroom door with spare pillows and towels. I made reception aware of my discontent on departure but was only told that they would not be able to knock on doors at that time of night. If someone had bothered to check on my concern, it would have been very obvious which room was the culprit. I know that the hotel cannot be held responsible for the behaviour of another guest, however they can be held accountable for how they react, and on this occasion they did not react in any way and left us to have an extremely uncomfortable night. Overall the hotel stay was disappointing, apart from the restaurant. Food and service was great for breakfast and dinner.

Average stay, staff not very friendly for £235 a night. I was expecting better

Average stay, staff not very friendly for £235 a night. I was expecting better

Our room had two beds as requested but was very small.(R305)The widow lacking mechanisms need work. The whole property needs to be refreshed.

Reception staff was not at all helpful and seemed put out when asked questions. Room was tidy but the carpet was stained and the furnishings were worn. No electrical outlets near the bed, closest were on the far wall. Both the sink faucet and the shower faucet leaked constantly. The cleaning staff seemed very kind.

Due to the noise from the room next door we had no sleep the fist night so we cut our stay short . The burg plug did not work so you could not take a bath which as a good thing as the bath was dirty.The bed was not to the standard you would expect from a Hilton Hotel.When we told the receptionist that we were checking out early and way she did not attempt to resolve the issue.As a result we will never be back to this hotel again

The hotel is very tired in areas and could do with a repaint in the corridors and room with perhaps a carpet clean or replacement. The room was not exactly clean and needs some attention to detail within the showerroom, windows and surrounding frames. We stayed here a few years ago and is was certainly not the same experience as then. We paid almost £172 per night for two nights bed and breakfast through hotels.com when in fact when checking the price for the dates during our stay on hotel.com it was available for £64 per night plus breakfast on the same nights. This would have been £80 per night. We did question this with the hotel reception and all they could give us was a free bottle of wine with our dinner on the evening of our Wedding Anniversary which was the reason for our stay. The room was very small and disappointing and we had to change room as the shower was in the bath and my wife has mobility problems albeit the room with a walk in shower was also very small with not much room in the shower either. We did used the swimming pool facility and found this satisfactory. The food in the restaurant was also excellent and the staff attentive at dinner and breakfast.

Public rooms ok Bedroom needed attention Reported to Lucy on Reception

The hotel is very tired in areas and could do with a repaint in the corridors and room with perhaps a carpet clean or replacement. The room was not exactly clean and needs some attention to detail within the showerroom, windows and surrounding frames. We stayed here a few years ago and is was certainly not the same experience as then. We paid almost £172 per night for two nights bed and breakfast through hotels.com when in fact when checking the price for the dates during our stay on hotel.com it was available for £64 per night plus breakfast on the same nights. This would have been £80 per night. We did question this with the hotel reception and all they could give us was a free bottle of wine with our dinner on the evening of our Wedding Anniversary which was the reason for our stay. The room was very small and disappointing and we had to change room as the shower was in the bath and my wife has mobility problems albeit the room with a walk in shower was also very small with not much room in the shower either. We did used the swimming pool facility and found this satisfactory. The food in the restaurant was also excellent and the staff attentive at dinner and breakfast.

Due to the noise from the room next door we had no sleep the fist night so we cut our stay short . The burg plug did not work so you could not take a bath which as a good thing as the bath was dirty.The bed was not to the standard you would expect from a Hilton Hotel.When we told the receptionist that we were checking out early and way she did not attempt to resolve the issue.As a result we will never be back to this hotel again

Hotel is in beautiful grounds. Rooms are very tired and in need of refurb as are the very dark corridors. Dinner was nice and the staff were lovely.

Hotel is in beautiful grounds. Rooms are very tired and in need of refurb as are the very dark corridors. Dinner was nice and the staff were lovely.

The property was lovely if not slight worn. Our Junior Suite had torn curtains which wasn’t ideal. We asked to take some snacks (bread and olives) out onto the terrace and were told no because of health and safety but then a waitress brought food to a couple sitting next to us. The food was lovely and thoroughly enjoyed.

Was there 10 years ago and hadn’t changed much, maybe just a lick of paint. Food still as good and lovely building and surroundings

The property was lovely if not slight worn. Our Junior Suite had torn curtains which wasn’t ideal. We asked to take some snacks (bread and olives) out onto the terrace and were told no because of health and safety but then a waitress brought food to a couple sitting next to us. The food was lovely and thoroughly enjoyed.

Was there 10 years ago and hadn’t changed much, maybe just a lick of paint. Food still as good and lovely building and surroundings

Hotel smelled like cleaning products. No staff to help with bags and you have to carry up the front steps because there are no ramps. Carpet in bedroom was stained. No mini fridge. Room was just outside elevator so it was noisy. Cable was broken and it took staff an hour to show up to fix. I wouldn't go back there are way better places for the price. Dinner was good though.

Hotel smelled like cleaning products. No staff to help with bags and you have to carry up the front steps because there are no ramps. Carpet in bedroom was stained. No mini fridge. Room was just outside elevator so it was noisy. Cable was broken and it took staff an hour to show up to fix. I wouldn't go back there are way better places for the price. Dinner was good though.

If you want to feel like you’re staying in a Palace or Castle this is the place.

If you want to feel like you’re staying in a Palace or Castle this is the place.

Our stay was less than grand. The first night we were put in the grotesque Sterling Wing, with its dilapidated walls, musty smell, non-functioning lift and faulty toilet. We asked to be moved. The second night in the main building was much nicer. The staff had a bit of an attitude. They seemed to want to be helpful but were defensive. They need better training. Surely Hilton can afford to put some money into this property - it has a lot of potential.

Our stay was less than grand. The first night we were put in the grotesque Sterling Wing, with its dilapidated walls, musty smell, non-functioning lift and faulty toilet. We asked to be moved. The second night in the main building was much nicer. The staff had a bit of an attitude. They seemed to want to be helpful but were defensive. They need better training. Surely Hilton can afford to put some money into this property - it has a lot of potential.

The disability accommodations were incredibly helpful. Staff was nice and its a very pretty hotel. The only issue that we had was the massive flooding in the shower from the drain being clogged with hair before we got there. They fixed up the issue and mentioned making sure that cleaning staff is more frequently checking the drains.

The disability accommodations were incredibly helpful. Staff was nice and its a very pretty hotel. The only issue that we had was the massive flooding in the shower from the drain being clogged with hair before we got there. They fixed up the issue and mentioned making sure that cleaning staff is more frequently checking the drains.

Staff very friendly and helpful.

Staff very friendly and helpful.

Booked double plus. Size is average don’t know what plus is. Looks tired. Bathroom needs upgrading. Unfortunately the restaurant boasts celebrity chef menu, not celebrity cooking. Standard type hotel for weddings, funerals etc. good stop for overnight was attending and event near the castle.