I reserved & was charged for a queen suite room. Upon arrival, we entered the room and the smell was horrible. It was wet carpet all around the AC unit and it gave the room a strong, musty smell. The attendant checked the room and confirmed the complaint. We were switched to a regular queen room in which the toilet was broken. After checking out I asked for the manager and was told someone would call me. NEVER RECEIVED A CALL! I was also still charged for the suite and did not receive a credit for the downgrade.

This hotel has a roach problem. I did inform the front desk I was told management will be in touch. I have stayed here many times and seems like this location is definitely declining.

This hotel has a roach problem. I did inform the front desk I was told management will be in touch. I have stayed here many times and seems like this location is definitely declining.

We tried to check in early (2 pm) because we had a wedding at 4. There was not a car in the parking lot but she would not let us check in until 3. I thought that was very inconvenient. Also, we knew that the breakfast was off but we asked about coffee. We were told there would be at least coffee but none available Sunday morning.

We tried to check in early (2 pm) because we had a wedding at 4. There was not a car in the parking lot but she would not let us check in until 3. I thought that was very inconvenient. Also, we knew that the breakfast was off but we asked about coffee. We were told there would be at least coffee but none available Sunday morning.

I reserved & was charged for a queen suite room. Upon arrival, we entered the room and the smell was horrible. It was wet carpet all around the AC unit and it gave the room a strong, musty smell. The attendant checked the room and confirmed the complaint. We were switched to a regular queen room in which the toilet was broken. After checking out I asked for the manager and was told someone would call me. NEVER RECEIVED A CALL! I was also still charged for the suite and did not receive a credit for the downgrade.

Make sure to ask for the WiFi password at the front desk because the one on the key envelope has the wrong one.

Make sure to ask for the WiFi password at the front desk because the one on the key envelope has the wrong one.

No breakfast…… no one ever came to give new towels

No breakfast…… no one ever came to give new towels

Pros - The hotel was overall nice. The room was clean and looked very nice. Bed was very comfortable, tv was easy to navigate. Cons - lighting in the room was bad; no lightbulb in the lamp on the desk. AC was very hard to set because the modes on the unit were rubbed off and very hard to see. The toilet seat was not sturdy and moved when I sat on it. Biggest concern is that I killed about 5 roaches. They were all in the bathroom, and varied in size.

Pros - The hotel was overall nice. The room was clean and looked very nice. Bed was very comfortable, tv was easy to navigate. Cons - lighting in the room was bad; no lightbulb in the lamp on the desk. AC was very hard to set because the modes on the unit were rubbed off and very hard to see. The toilet seat was not sturdy and moved when I sat on it. Biggest concern is that I killed about 5 roaches. They were all in the bathroom, and varied in size.

Do yourself a favor and avoid this hotel. There are plenty of other hotel options in Ruston. I am not one to complain but people should know to avoid this establishment. Upon arrival, we had to switch three different times to different rooms due to a multitude of problems/issues with the rooms. The third room smelled of heavy cigarette smoke even though it was a non-smoking room, the bed comforter was stained with what I HOPE was spilled coffee (stain) on the white comforter and sheets and we had to kill roaches on the walls by the beds as well as in the bathroom area. To top off everything, the continental breakfast was not available and when asked about it, I was told "we don't put that sign out until the morning." By that time, you've already spent the night. Sad state of affairs at this hotel and I only post this so that others will know.;

Do yourself a favor and avoid this hotel. There are plenty of other hotel options in Ruston. I am not one to complain but people should know to avoid this establishment. Upon arrival, we had to switch three different times to different rooms due to a multitude of problems/issues with the rooms. The third room smelled of heavy cigarette smoke even though it was a non-smoking room, the bed comforter was stained with what I HOPE was spilled coffee (stain) on the white comforter and sheets and we had to kill roaches on the walls by the beds as well as in the bathroom area. To top off everything, the continental breakfast was not available and when asked about it, I was told "we don't put that sign out until the morning." By that time, you've already spent the night. Sad state of affairs at this hotel and I only post this so that others will know.;

I would return to this hotel. I found everything comfortable and not worn. The lighting, HVAC, fixtures, furnishings and bathroom fixtures were all modern and coordinated well. Things to improve on - tighten the seat on the toilet, add some additional light in the bathroom counter. Customers only get backlight from your really cool mirror/light. One of the elevator call lights didn’t light up, though they worked properly. On orientation/check in, mention breakfast, TV Channels, room service (I didn’t have any service on my second day’s stay, which is OK), and other routine common information. It was quiet and the staff I spoke with were all nice.

I would return to this hotel. I found everything comfortable and not worn. The lighting, HVAC, fixtures, furnishings and bathroom fixtures were all modern and coordinated well. Things to improve on - tighten the seat on the toilet, add some additional light in the bathroom counter. Customers only get backlight from your really cool mirror/light. One of the elevator call lights didn’t light up, though they worked properly. On orientation/check in, mention breakfast, TV Channels, room service (I didn’t have any service on my second day’s stay, which is OK), and other routine common information. It was quiet and the staff I spoke with were all nice.

Disappointed that there was NO WIFI SERVICE the entire trip. Was there for weekend in Grambling but had business obligations I could not hold to, due to poor signal and no WiFi availability. Staff was ill informed and helpless.

Disappointed that there was NO WIFI SERVICE the entire trip. Was there for weekend in Grambling but had business obligations I could not hold to, due to poor signal and no WiFi availability. Staff was ill informed and helpless.

Wifi network name is “Onyx Guest”. Who the hell is Onyx? The name of the hotel is Comfort Inn and Suites. No clear instructions given. Unable to connect to wifi and front desk was dismissive and unhelpful. No “comfort” about this stay.

Wifi network name is “Onyx Guest”. Who the hell is Onyx? The name of the hotel is Comfort Inn and Suites. No clear instructions given. Unable to connect to wifi and front desk was dismissive and unhelpful. No “comfort” about this stay.

This was the worst hotel I have ever stayed in. First they told me they didn’t have a room that had been book and paid for weeks in advance. The lady was rude. The elevator was in terrible condition the door closed very hard. The hallways were hot and smelled bad. Our room had roaches, no shower curtain no hair dryer (if there was one I would not have used it) the shelve in the shower was falling off. There was hair on the towels and bed food hardened all over the inside of the microwave. The AC was disgusting. We didn’t go for the pool but that was our view and it was disgusting. We will never stay here again. If I were you I would not stay here. The place needs to be shut down.

This was the worst hotel I have ever stayed in. First they told me they didn’t have a room that had been book and paid for weeks in advance. The lady was rude. The elevator was in terrible condition the door closed very hard. The hallways were hot and smelled bad. Our room had roaches, no shower curtain no hair dryer (if there was one I would not have used it) the shelve in the shower was falling off. There was hair on the towels and bed food hardened all over the inside of the microwave. The AC was disgusting. We didn’t go for the pool but that was our view and it was disgusting. We will never stay here again. If I were you I would not stay here. The place needs to be shut down.

The was a roach in the room. It seems that this chain has an out of service pool and hot tub at every location.

The was a roach in the room. It seems that this chain has an out of service pool and hot tub at every location.

Our First room wasn't ready for guests. It had unmade beds, dirty carpet etc etc... We had to use elevator for sencond room and it was filthy from top to bottom and side to side. Didnt even want to push button to the floor our room was on. Our second room was on 3rd floor and was even worse. When opening the door a musty odor hits you, sheets, tables, floor, all of the bathroom & every mirror were filthy. Lobby & hallways were hot & humid due to broken AC units. I asked the lady at front desk why its so dirty not up to standards and she replied "The hotel cleaning employees are Understaffed and are only allowed to work from 9am to 12pm." She apologized for inconvenience of everything and refunded our money. The lady at front desk was very nice & courteous throughout the whole ordeal & honestly was the only good thing about our visit to hotel.

Our First room wasn't ready for guests. It had unmade beds, dirty carpet etc etc... We had to use elevator for sencond room and it was filthy from top to bottom and side to side. Didnt even want to push button to the floor our room was on. Our second room was on 3rd floor and was even worse. When opening the door a musty odor hits you, sheets, tables, floor, all of the bathroom & every mirror were filthy. Lobby & hallways were hot & humid due to broken AC units. I asked the lady at front desk why its so dirty not up to standards and she replied "The hotel cleaning employees are Understaffed and are only allowed to work from 9am to 12pm." She apologized for inconvenience of everything and refunded our money. The lady at front desk was very nice & courteous throughout the whole ordeal & honestly was the only good thing about our visit to hotel.

Checking in was a nightmare! First two rooms they tried to give us were dirty and had such wet carpet that it splashed when we walked in. The poor desk clerk tried so hard - kudos to him!! He finally found us a room, and it was decent overall. However, the cleaning staff doesn't do their job as completely as they should. There were two cups of suspicious liquid in our closet, the mirror was filthy, and the dust in there was ridiculous. Not to mention the algae filled pool outside our window. Even the life ring flotation device to save drowning swimmers was old and cracked. Disgusting. And the clerk let on that NONE of the phones in the hotel (rooms, hallways, etc) work - just the front desk. Management has gone cheap here, and they shouldn't be running a hotel if they can't do so safely.

Checking in was a nightmare! First two rooms they tried to give us were dirty and had such wet carpet that it splashed when we walked in. The poor desk clerk tried so hard - kudos to him!! He finally found us a room, and it was decent overall. However, the cleaning staff doesn't do their job as completely as they should. There were two cups of suspicious liquid in our closet, the mirror was filthy, and the dust in there was ridiculous. Not to mention the algae filled pool outside our window. Even the life ring flotation device to save drowning swimmers was old and cracked. Disgusting. And the clerk let on that NONE of the phones in the hotel (rooms, hallways, etc) work - just the front desk. Management has gone cheap here, and they shouldn't be running a hotel if they can't do so safely.

When I arrived to check into my room the guy at the desk informed me that all the rooms were sold out. I didn’t understand how could all the rooms be sold out when I had reservations. He told me that since I booked through a 3rd party that didn’t have to honor my reservation since I didn’t book directly through Comfort Inn &Suites that they didn’t have to honor my reservations and I should have called the hotel and made sure I had a room. I was not the only one he said this to it was also 2 other couples in the lobby that was told the same thing. He was very rude and told me he didn’t care. I told him that I couldn’t drive 5 hrs home. He responded that he didn’t care. If there is a problem with 3rd party reservations I don’t think that customers should use this networking since when you get to a hotel they can not honor your reservation that you reserve and pay for upfront and the hotel can get their money and hang you out to dry and it’s like hell to even get a refund. I will no longer use a 3rd party or stay at this hotel again. And then the hotel is very nasty no hot water. Elevator sound like you about fall out and nasty. Television would not turn off we had to listen to the television all night and it was loud. This was a horrible experience for me and my husband

When I arrived to check into my room the guy at the desk informed me that all the rooms were sold out. I didn’t understand how could all the rooms be sold out when I had reservations. He told me that since I booked through a 3rd party that didn’t have to honor my reservation since I didn’t book directly through Comfort Inn &Suites that they didn’t have to honor my reservations and I should have called the hotel and made sure I had a room. I was not the only one he said this to it was also 2 other couples in the lobby that was told the same thing. He was very rude and told me he didn’t care. I told him that I couldn’t drive 5 hrs home. He responded that he didn’t care. If there is a problem with 3rd party reservations I don’t think that customers should use this networking since when you get to a hotel they can not honor your reservation that you reserve and pay for upfront and the hotel can get their money and hang you out to dry and it’s like hell to even get a refund. I will no longer use a 3rd party or stay at this hotel again. And then the hotel is very nasty no hot water. Elevator sound like you about fall out and nasty. Television would not turn off we had to listen to the television all night and it was loud. This was a horrible experience for me and my husband

There was no stay! When I arrived, the manager said there were no rooms! No matter which question I and another person who had paid for a reservation, his response was “There are no rooms!” Hotels. com - I DEMAND A REFUND!!

There was no stay! When I arrived, the manager said there were no rooms! No matter which question I and another person who had paid for a reservation, his response was “There are no rooms!” Hotels. com - I DEMAND A REFUND!!