A lot of noise in the halls. Bed not comfortable, shower drain was plugged

A lot of noise in the halls. Bed not comfortable, shower drain was plugged

Great staff and breakfast. Everything was in good shape. Staff was super nice. The breakfast was delicious with a wide variety of choices.

Great staff and breakfast. Everything was in good shape. Staff was super nice. The breakfast was delicious with a wide variety of choices.

Stay here frequently. Staff is great(Andy was friendly and helpful), breakfast is an awesome bonus. Kid friendly.

Stay here frequently. Staff is great(Andy was friendly and helpful), breakfast is an awesome bonus. Kid friendly.

The only issue that we had during our stay was with the performance of the desk clerk on duty when we checked in. As a person who has over 15 years experience as a desk clerk I found her ability to pass on necessary information was lacking. When Natalie asked if we would like housekeeping service we stated that yes we would. However, she never let us know that housekeeping was only done every two days. The first day was used up all the towels and when we returned that night to our room the room was not serviced and we had no towels to use. We went to the front desk and Natalie and the desk clerk was was replacing her at the end of her shift were extremely reluctant to give us towels to replace the wet ones. In the end we had to come back down to the front desk to get towels as they would not take them to our room. If there is a hotel policy that the front desk clerk could not leave the desk unoccupied I understand that. However they could have asked us to come and get the towels. Anyway, aside from that it was a very pleasant stay.

The only issue that we had during our stay was with the performance of the desk clerk on duty when we checked in. As a person who has over 15 years experience as a desk clerk I found her ability to pass on necessary information was lacking. When Natalie asked if we would like housekeeping service we stated that yes we would. However, she never let us know that housekeeping was only done every two days. The first day was used up all the towels and when we returned that night to our room the room was not serviced and we had no towels to use. We went to the front desk and Natalie and the desk clerk was was replacing her at the end of her shift were extremely reluctant to give us towels to replace the wet ones. In the end we had to come back down to the front desk to get towels as they would not take them to our room. If there is a hotel policy that the front desk clerk could not leave the desk unoccupied I understand that. However they could have asked us to come and get the towels. Anyway, aside from that it was a very pleasant stay.