Check in was a disaster. The first lady to assist us was new and we were ok with her going slow. But when the senior lady came over to answer a question she had, it quickly went down hill. Senior lady was very rude and loud and very condescending to the first lady. She ended up making the same error as the first one and so the process dragged on. Our keys did not work so we had to return to the front desk and Vikki was no less unpleasant. Not one apology. The room was sparsely appointed and had no closet. Bathroom was stark with a pedestal sink with no place to put anything. No screen on the sliding door. No luggage stands. No heat control. No housekeeping in the mornings. And this was not a cheap hotel. Lucky for us the Homer Spit made up for all the Lands End lacked. As did the Three Moose Kayak Adventures made up for it 1000 times. Highly recommend this tour.

Check in was a disaster. The first lady to assist us was new and we were ok with her going slow. But when the senior lady came over to answer a question she had, it quickly went down hill. Senior lady was very rude and loud and very condescending to the first lady. She ended up making the same error as the first one and so the process dragged on. Our keys did not work so we had to return to the front desk and Vikki was no less unpleasant. Not one apology. The room was sparsely appointed and had no closet. Bathroom was stark with a pedestal sink with no place to put anything. No screen on the sliding door. No luggage stands. No heat control. No housekeeping in the mornings. And this was not a cheap hotel. Lucky for us the Homer Spit made up for all the Lands End lacked. As did the Three Moose Kayak Adventures made up for it 1000 times. Highly recommend this tour.

Lodge had been smoked in and was very noticeable. Front desk staff was rather condescending about it Not a dealbreaker, but do not feel like the property as a whole was up to the pricing

Lodge had been smoked in and was very noticeable. Front desk staff was rather condescending about it Not a dealbreaker, but do not feel like the property as a whole was up to the pricing

Very old property, rooms are tiny/dingy but cannot beat the location - absolutely unreal place. Staff is helpful but the facilities are basic at best

Very old property, rooms are tiny/dingy but cannot beat the location - absolutely unreal place. Staff is helpful but the facilities are basic at best

Location is amazing. Loud music next door at 3 am. I called the front desk ant anpp 3:30 am to inform them that there’s a violation of their ‘quiet time’ policy. Although she said she would take care of the problem, music continued until approximately 4:30 AM.

Location is amazing. Loud music next door at 3 am. I called the front desk ant anpp 3:30 am to inform them that there’s a violation of their ‘quiet time’ policy. Although she said she would take care of the problem, music continued until approximately 4:30 AM.

We loved staying here!!

We loved staying here!!

Very beautiful, would stay again

Very beautiful, would stay again

It is an awesome property with plenty of parking and gorgeous views. Their buffet breakfast was not up to par but everything else was great

It is an awesome property with plenty of parking and gorgeous views. Their buffet breakfast was not up to par but everything else was great

great location with wonderful views, rooms were good, front desk was not the nicest or most helpful but overall a good experience

great location with wonderful views, rooms were good, front desk was not the nicest or most helpful but overall a good experience

The hotel has an excellent location. We could walk to the tour departure area .. it's about 1 mile. Restaurants are very close to the hotel. Our room was small but clean.

It was great other then you don’t clean rooms everyday was there 6 days and didn’t get room cleaned once

It was great other then you don’t clean rooms everyday was there 6 days and didn’t get room cleaned once

Great location.

Great location.

Lovely view

Lovely view

Loved the view!

Beautiful view

Beautiful view

The staff were extremely friendly and the room was clean.

This "condo" was the ultimate in Alaskan luxury. We were like kids in a candy store. The view has no match. The weather was too bad to go on our Halibut charter, but that was just fine. We really enjoyed the many comforts of this property and relaxed. Definitely will book again.

This "condo" was the ultimate in Alaskan luxury. We were like kids in a candy store. The view has no match. The weather was too bad to go on our Halibut charter, but that was just fine. We really enjoyed the many comforts of this property and relaxed. Definitely will book again.

The staff were extremely friendly and the room was clean.

Great views!

Great views!