Had a great stay at the Summit Hotel at Big Sky. Property was great (other than pool, etc that were closed for maintenance). The staff was all very friendly and helpful. Particular shout out to Zach, who helped us with our luggage the first day. Incredibly warm, friendly and helpful. He made us feel very welcomed and we felt like we had been his friend for many years. He was very helpful with recommendations for things to do in the area, hikes, etc. He's a true asset to the Summit Hotel!

The remodel or refresh of the units is fine, not high quality you would expect for a resort. The pool/gym were closed, if we had known we would have choose a different property that had that onsite, they expected us to walk to other properties to enjoy those amenities at one of there oldest properties it the same experience I choose price and amenities wise. They don’t offer parking in the lot in front, you can pay for valet or park and walk across the entire resort to get to this property.

Location

Location

The remodel or refresh of the units is fine, not high quality you would expect for a resort. The pool/gym were closed, if we had known we would have choose a different property that had that onsite, they expected us to walk to other properties to enjoy those amenities at one of there oldest properties it the same experience I choose price and amenities wise. They don’t offer parking in the lot in front, you can pay for valet or park and walk across the entire resort to get to this property.

The setting is stunning and the property itself is beautiful and in good condition. The pool was under renovation but guests could use the pool at another hotel. Unfortunately, that other hotel’s pool is only 3-feet deep! We use pools for exercise when we travel. This pool was a complete joke. We hope the new pool at the Summit will be at least 6-feet deep, so guests can swim and tread water for exercise. It is awesome at this altitude and after a day on the mountain. Not having a pool in which to work out was also a major disappointment to one of us—recovering from a broken bione with water therapy— who was not able to walk far. We were otherwise able to hike from the hotel, which was wonderful. The location is perfect. Our biggest issue was the rudeness and snippiness of the staff. We were exhausted after a long trip when we pulled up to the hotel to check in and were verbally assaulted by the cowboy-hatted valets who insisted the law required they get our car key immediately, that the law demanded it (what law?) and that only they could touch our bags. This happened before one of us even had a chance to get out of the car and walk into the lobby to register for our stay! Our every interaction with the valets was terrible. We were treated like trespassers, not polite and clean travelers who were paying good money to stay at the hotel. They bullied us from the moment we drove up to the curb, and until we left the hotel. They need customer-service training & basic civility.

The setting is stunning and the property itself is beautiful and in good condition. The pool was under renovation but guests could use the pool at another hotel. Unfortunately, that other hotel’s pool is only 3-feet deep! We use pools for exercise when we travel. This pool was a complete joke. We hope the new pool at the Summit will be at least 6-feet deep, so guests can swim and tread water for exercise. It is awesome at this altitude and after a day on the mountain. Not having a pool in which to work out was also a major disappointment to one of us—recovering from a broken bione with water therapy— who was not able to walk far. We were otherwise able to hike from the hotel, which was wonderful. The location is perfect. Our biggest issue was the rudeness and snippiness of the staff. We were exhausted after a long trip when we pulled up to the hotel to check in and were verbally assaulted by the cowboy-hatted valets who insisted the law required they get our car key immediately, that the law demanded it (what law?) and that only they could touch our bags. This happened before one of us even had a chance to get out of the car and walk into the lobby to register for our stay! Our every interaction with the valets was terrible. We were treated like trespassers, not polite and clean travelers who were paying good money to stay at the hotel. They bullied us from the moment we drove up to the curb, and until we left the hotel. They need customer-service training & basic civility.

The room was great, and the hotel is beautiful. Several restaurants in the area were closed for renovations since summer is their off season, but we still enjoyed our stay and loved all of the small touches (especially the pillow mist!) Only down side was the parking is not close, so if you have a lot of luggage you have no choice but to valet.

The room was great, and the hotel is beautiful. Several restaurants in the area were closed for renovations since summer is their off season, but we still enjoyed our stay and loved all of the small touches (especially the pillow mist!) Only down side was the parking is not close, so if you have a lot of luggage you have no choice but to valet.

Amazing views and great hotel. The parking situation is very strange and there is no bedroom.

Amazing views and great hotel. The parking situation is very strange and there is no bedroom.

Clean comfort table

Clean comfort table

Courtney the manager really shined and helped us out while we were there, can’t say enough about the great staff at The Summit!

Courtney the manager really shined and helped us out while we were there, can’t say enough about the great staff at The Summit!

The property is simply lovely! The rooms are spacious, clean and have all the amenities one would desire. Everything was amazing except for the parking.

The property is simply lovely! The rooms are spacious, clean and have all the amenities one would desire. Everything was amazing except for the parking.

Only parking for hotel is 1/2 mile away so plan to pay for valet parking. Our HVAC in our room did not work so it was hot and stuffy. The bed was a wall pull down bed. Not comfortable and they only gave us 2 very flat pillows. Beautiful area and staff are very friendly.

Only parking for hotel is 1/2 mile away so plan to pay for valet parking. Our HVAC in our room did not work so it was hot and stuffy. The bed was a wall pull down bed. Not comfortable and they only gave us 2 very flat pillows. Beautiful area and staff are very friendly.

Staff is friendly. Hotel is little worn out but maintained good. Have good restaurants and shopping facilities

Staff is friendly. Hotel is little worn out but maintained good. Have good restaurants and shopping facilities

Excellent ski in ski out location - mountain chic at its finest!

Excellent ski in ski out location - mountain chic at its finest!

Awesome

Awesome

We loved every minute here! The restaurants, the room, service, the housekeeping, the Bell staff, every staff person we met, the ski valet, the convenience of everything nearby, even the laundry facilities were amazing! We couldn’t be more happy

We loved every minute here! The restaurants, the room, service, the housekeeping, the Bell staff, every staff person we met, the ski valet, the convenience of everything nearby, even the laundry facilities were amazing! We couldn’t be more happy

Super location and amazing staff!

Super location and amazing staff!

Peak restaurant was great and service was great as well

Peak restaurant was great and service was great as well

Beds need updating. We stayed in unit with pull down murphy bed and found the mattress extremely bouncy. A newer foam mattress would be much better