There was no hot water either day for shower, toilet did not work and no one came to fix it.

There was no hot water either day for shower, toilet did not work and no one came to fix it.

just ok

Well the service was not good. Night deck lady was sketchy. We had to change our room because the window lock was removed and there was signs of people crawling into the room from the roof. We were robbed out of our vehicle directly in front of the hotel. Then told by the lady there are only cameras on other locations of the building. This hotel is not staffed well at all

Location is great - restaurants nearby, lots of parking. AC di not work, shower did not drain so flooded bathroom floor. I reported these to front desk during stay and at checkout. Not a major gripe - just giving you honest feedback.

Location is great - restaurants nearby, lots of parking. AC di not work, shower did not drain so flooded bathroom floor. I reported these to front desk during stay and at checkout. Not a major gripe - just giving you honest feedback.

The property looks great from the outside. Got keys for our room to find out the AC didn't work & we didn't get the mountain view we paid for. Back to the front desk to find out that we were stuck with our room, so off to the pool to cool off. Pool was closed for construction. We spent good money on a summer get away! No AC, no mountain view, no pool or hot tub, blood or feces on our office chair & no call back from the location manager. Zero help from hotel staff, all we ever heard was we need to talk with the manager. For some reason the manager mysteriously was never around the hotel to address our issue or concerns. I truly would've picked somewhere else if it wasn't falsely advertised.

The property looks great from the outside. Got keys for our room to find out the AC didn't work & we didn't get the mountain view we paid for. Back to the front desk to find out that we were stuck with our room, so off to the pool to cool off. Pool was closed for construction. We spent good money on a summer get away! No AC, no mountain view, no pool or hot tub, blood or feces on our office chair & no call back from the location manager. Zero help from hotel staff, all we ever heard was we need to talk with the manager. For some reason the manager mysteriously was never around the hotel to address our issue or concerns. I truly would've picked somewhere else if it wasn't falsely advertised.

Efgicient and helpful dervice

Efgicient and helpful dervice

The swimming pool was not available due to upgrades or repairs, which was not made obvious until we arrived at the hotel. The was breakfast “available” but not provided. Many of the carpets in the hallways were dirty and stained. It wasn’t terrible, but not what I was expecting.

The swimming pool was not available due to upgrades or repairs, which was not made obvious until we arrived at the hotel. The was breakfast “available” but not provided. Many of the carpets in the hallways were dirty and stained. It wasn’t terrible, but not what I was expecting.

It was not up to the standard I expected from Hilton Garden Inn, especially for the high cost of the room. It was shabby and in need of repairs. The mattress was very cheap and I could feel each individual spring.

It was not up to the standard I expected from Hilton Garden Inn, especially for the high cost of the room. It was shabby and in need of repairs. The mattress was very cheap and I could feel each individual spring.

The room smelled of vomit. Shuttle not available to take us to the airport. Pool not in service. Rude staff at front desk. No coffee available in the morning. Would not stay there again.

The room smelled of vomit. Shuttle not available to take us to the airport. Pool not in service. Rude staff at front desk. No coffee available in the morning. Would not stay there again.

This place is a literal joke! I arrived early morning Saturday-4:00 am, the night desk lady was a power ridden delight 🙄. I was confused with their method of billing because I had booked my stay starting midnight Friday. Being my first time to Anchorage, traveling with my child, I did my best to be prepared & with my plane arriving early in the morning hours of Saturday, I wanted assurance that we would have a place to sleep. apparently it doesn’t matter when you physically check in, you are charged full for a night not occuping said room. I had the audacity to ask if I was being charged full price for Friday night, with me technically checking in Saturday morning. she replied with a large amount of attitude that I entered Friday night as my arrival. Every other place I have stayed at & arriving in the early hours would be charged half price. Not the case here. I mentioned I had been traveling for quite sometime that day and I was not going to argue nor did I appreciate her attitude towards me. To my surprise, she proceeds to argue with me about not giving me attitude, then threatening with if my tone didn’t change with her, she would to ask me to leave! mind you I had already paid for my stay in advance, and would not be refunded. that’s beyond wild! I arrive to my room, to find the heater & the television in non working condition, outdated smelly, possible bed bug infestation, resembling a room at motel 6, that is half the price. Requested Refund, manager denied..

This place is a literal joke! I arrived early morning Saturday-4:00 am, the night desk lady was a power ridden delight 🙄. I was confused with their method of billing because I had booked my stay starting midnight Friday. Being my first time to Anchorage, traveling with my child, I did my best to be prepared & with my plane arriving early in the morning hours of Saturday, I wanted assurance that we would have a place to sleep. apparently it doesn’t matter when you physically check in, you are charged full for a night not occuping said room. I had the audacity to ask if I was being charged full price for Friday night, with me technically checking in Saturday morning. she replied with a large amount of attitude that I entered Friday night as my arrival. Every other place I have stayed at & arriving in the early hours would be charged half price. Not the case here. I mentioned I had been traveling for quite sometime that day and I was not going to argue nor did I appreciate her attitude towards me. To my surprise, she proceeds to argue with me about not giving me attitude, then threatening with if my tone didn’t change with her, she would to ask me to leave! mind you I had already paid for my stay in advance, and would not be refunded. that’s beyond wild! I arrive to my room, to find the heater & the television in non working condition, outdated smelly, possible bed bug infestation, resembling a room at motel 6, that is half the price. Requested Refund, manager denied..

The pool was unusable, carpets stained, one elevator broken, they offered to use the pool/spa at another hotel next door and the spa was broken/ no heat, so waste of time. I will be writing a letter to the company office about our stay

The pool was unusable, carpets stained, one elevator broken, they offered to use the pool/spa at another hotel next door and the spa was broken/ no heat, so waste of time. I will be writing a letter to the company office about our stay

On the fourth day ion our stay, the staff came in to clean the room and took all of our food. We had snacks in a grocery bag and water in the fridge and both ere gone when we returned to our room,

On the fourth day ion our stay, the staff came in to clean the room and took all of our food. We had snacks in a grocery bag and water in the fridge and both ere gone when we returned to our room,

I believe the staff stole food from our room. They came in to clean and when we returned, the bag of snacks was gone.

I believe the staff stole food from our room. They came in to clean and when we returned, the bag of snacks was gone.

Overall, it was an ok experience, but nothing great. The light switches were dirty, especially in the bathroom. We were unable to check in on the app or get a digital key for some reason, which was super annoying. No one was at the front desk when we arrived and we had to wait for someone to check us in. Elevator was extremely slow getting to the 3rd floor. This was my first time staying at a Hilton hotel and I was expecting it to be posh. Paris would never stay at this hotel.

Overall, it was an ok experience, but nothing great. The light switches were dirty, especially in the bathroom. We were unable to check in on the app or get a digital key for some reason, which was super annoying. No one was at the front desk when we arrived and we had to wait for someone to check us in. Elevator was extremely slow getting to the 3rd floor. This was my first time staying at a Hilton hotel and I was expecting it to be posh. Paris would never stay at this hotel.

The room was never cleaned from previous stay .. sheets were not changed , no shower gel, dirt everywhere … when we complained she said sorry there is no housekeeping available and I don’t have any other rooms .. she gave me new sheets so I can change them myself … when we got there we had to wait pas check in time because room was not even ready .. she said she will have manager contact me for refund .. I have called 3 times but no manager has returned my call .. super frustrating experience, this is not what we expect from Hilton . Extremely poor customer service !

The room was never cleaned from previous stay .. sheets were not changed , no shower gel, dirt everywhere … when we complained she said sorry there is no housekeeping available and I don’t have any other rooms .. she gave me new sheets so I can change them myself … when we got there we had to wait pas check in time because room was not even ready .. she said she will have manager contact me for refund .. I have called 3 times but no manager has returned my call .. super frustrating experience, this is not what we expect from Hilton . Extremely poor customer service !

Staff is unknowledgeable, isn't forth coming with information, empty bottles of soap and conditioner in my room and a missing hook behind my bathroom door. We had to use the pool next door at their sister hotel, red stains on the carpet in the hallway, bottom part of ac/heater is broken. A cot and bottle of soap request went unfulfilled by any staff member and only Diamond Members get top floor unbeknownst to me...

Staff is unknowledgeable, isn't forth coming with information, empty bottles of soap and conditioner in my room and a missing hook behind my bathroom door. We had to use the pool next door at their sister hotel, red stains on the carpet in the hallway, bottom part of ac/heater is broken. A cot and bottle of soap request went unfulfilled by any staff member and only Diamond Members get top floor unbeknownst to me...

Service is terrible

Service is terrible