The hotel is in a great location for touring Lucerne and the old town. Three of the four front desk staff were amazing to deal with but one was somewhat crusty and not very friendly. The room was quite dark…we needed to use our phone flashlight to see the coffee maker. Bathroom shower had mold along the edges. The room definitely needed a refresh of paint etc. The hallways made us feel like we were staying in a hostel or a college dorm. Better colours and a few paintings would help make it more inviting.

The hotel is in a great location for touring Lucerne and the old town. Three of the four front desk staff were amazing to deal with but one was somewhat crusty and not very friendly. The room was quite dark…we needed to use our phone flashlight to see the coffee maker. Bathroom shower had mold along the edges. The room definitely needed a refresh of paint etc. The hallways made us feel like we were staying in a hostel or a college dorm. Better colours and a few paintings would help make it more inviting.

Room needed a little tlc. Shower curtain needed replaced, coffee pot didnt function, knob missing ona drawer. We had the only room on the 5th floor with direct access to the roof patio. Could have been an excellent patio with ambience but it really needed work. Plants, flowers or at least clean the gutters from plant growth and weeds.

Room needed a little tlc. Shower curtain needed replaced, coffee pot didnt function, knob missing ona drawer. We had the only room on the 5th floor with direct access to the roof patio. Could have been an excellent patio with ambience but it really needed work. Plants, flowers or at least clean the gutters from plant growth and weeds.

Location was superb. Staff were the best, very helpful when we had questions. We would highly recommend.

Great location! Our room was hot. Only welcoming staff was the young gentleman in the afternoon/evening. Morning front desk help was arrogant and rude and so was the lady in restaurant for breakfast so we ate elsewhere.

Great location! Walking distance to the train station and marina. Clean rooms. However... be aware, there is no AC!!! Also hard to find if you’re driving. The hotel is located in the walking area.

Great location! Walking distance to the train station and marina. Clean rooms. However... be aware, there is no AC!!! Also hard to find if you’re driving. The hotel is located in the walking area.

everything was excellent. Just air conditioning is lack, it was very hot.

everything was excellent. Just air conditioning is lack, it was very hot.

Well maintained and in a great location.

Well maintained and in a great location.

This property is perfectly located in the heart of Lucerne & easily accessible via public transport. The issue we encountered was that it was extremely uncomfortable in the rooms due to no ventilation and no air conditioning which resulted in us struggling to get any sleep. I wouldn’t recommend staying here in summer.

This property is perfectly located in the heart of Lucerne & easily accessible via public transport. The issue we encountered was that it was extremely uncomfortable in the rooms due to no ventilation and no air conditioning which resulted in us struggling to get any sleep. I wouldn’t recommend staying here in summer.

The location was excellent! Walkable to many shops and restaurants and the lake. Take a swim. It’s beautiful. If you’re bringing a car, getting to the hotel is really tricky and you have to drive on what you think are pedestrian only streets!! Once you get to the hotel, staff parks your car and returns it to you when you want to leave.👍

The location was excellent! Walkable to many shops and restaurants and the lake. Take a swim. It’s beautiful. If you’re bringing a car, getting to the hotel is really tricky and you have to drive on what you think are pedestrian only streets!! Once you get to the hotel, staff parks your car and returns it to you when you want to leave.👍

Close to the bridge of old town. Room is nice. Bathroom is ok. No A/C but they have 2 fans.

Close to the bridge of old town. Room is nice. Bathroom is ok. No A/C but they have 2 fans.

The property is in a lovely setting in the old part of Lucerne.

The property is in a lovely setting in the old part of Lucerne.

I love this hotel and the cozy enviroment. Totally recommend it!

I love this hotel and the cozy enviroment. Totally recommend it!

Good location and good view

Nice hotel in the downtown area. No A/C, but they do provide fans. Nonetheless, my partner struggled to sleep at night, as it was very hot during our stay.

Good location and good view

Nice hotel in the downtown area. No A/C, but they do provide fans. Nonetheless, my partner struggled to sleep at night, as it was very hot during our stay.

Very close to everything, roughly a 10 or so minute walk from main train station. Had the top floor so had a good sized balcony however lift was only to the 4th floor. The young man at the reception was extremely nice, welcomed me straight away and every time I left the hotel or came back he acknowledged me. Reasons for the low score was - the room was extremely hot, felt like I was in a sauna 24/7, there was no air con just 2 little fans that barely did anything. The shower head was broken - I had the shower head on the side going diagonal from the wall meaning I was literally showering pressed against the wall and the body,hand and shampoo wash. When I arrived I checked the bed like I always do, and there was multiple bugs underneath the pillows. The mini fridge was jammed packed with the hotels products - I paid for the hotel so I should be able to freely use the fridge. The pillows on the bed was also nonexistent- felt like I had no support, like I had no pillow on the bed.

Very close to everything, roughly a 10 or so minute walk from main train station. Had the top floor so had a good sized balcony however lift was only to the 4th floor. The young man at the reception was extremely nice, welcomed me straight away and every time I left the hotel or came back he acknowledged me. Reasons for the low score was - the room was extremely hot, felt like I was in a sauna 24/7, there was no air con just 2 little fans that barely did anything. The shower head was broken - I had the shower head on the side going diagonal from the wall meaning I was literally showering pressed against the wall and the body,hand and shampoo wash. When I arrived I checked the bed like I always do, and there was multiple bugs underneath the pillows. The mini fridge was jammed packed with the hotels products - I paid for the hotel so I should be able to freely use the fridge. The pillows on the bed was also nonexistent- felt like I had no support, like I had no pillow on the bed.

There is no air-conditioning and that was rough considering how hot Europe is now. But they did supply fans.

There is no air-conditioning and that was rough considering how hot Europe is now. But they did supply fans.

Fantastic location!

Fantastic location!