This is my third stay with this hotel and I fully enjoyed my stay this time as well. Hotel is located only 5 minutes walk from Shinagawa station where you can catch shinkansen train to access other sightseeing spots around Japan. Hotel room is super clean and all hotel staffs are very friendly and helpful. I definitely stay in this hotel again.

Highly recommended!

Highly recommended!

Really great property. They were so welcoming and hospitable. I really appreciated them holding all of our luggage while we traveled around Tokyo for a day and then had it ready to go at 5pm which I had mentioned briefly. Their attention to detail was wonderful. The room itself was also great. They had the bed ready and all of our luggage from an earlier stay already in the room for us. Will definitely come back. The hotel is also very close and walkable to the station, very convenient for subway access.

The location is great for the nearby station which you can reach simply through the skyway, no stairs or going down to the street. Really beautiful inside and great views of the city. Room was sizeable, clean, and nice bathroom and shower. Breakfast was great with lots of options and good quality. Very hospitable staff and really appreciated them storing my luggage for an extra night between stays while we visited Fuji. Will definitely come back here.

Great bed and view but old carpet. Very expensive in comparison to other rooms we stayed in Tokyo. Good location. Staff would not consider a discount in spite of second night due to it being ‘busy’ as weekends have weddings.

Great bed and view but old carpet. Very expensive in comparison to other rooms we stayed in Tokyo. Good location. Staff would not consider a discount in spite of second night due to it being ‘busy’ as weekends have weddings.

Friendly and hospitable staff with great hotel amenities and in close proximity to train station.

Concierge services and staff were excellent, very kind and engaging. Location was excellent being next to the Shinagawa station and the Yamanote subway line.

Friendly and hospitable staff with great hotel amenities and in close proximity to train station.

Concierge services and staff were excellent, very kind and engaging. Location was excellent being next to the Shinagawa station and the Yamanote subway line.

I have stayed at the strings on a number of occasions. This time, it was a week of business filed by a week of pleasure with family members. The staff could not be any better as they are just wonderful. The whole vibe of the hotel is serene. The breakfast offers many choices, both western and Asian foods. The only negative comment I have to make about the hotel is that it’s carpeting in the hallways and guestrooms needs updating.

I have stayed at the strings on a number of occasions. This time, it was a week of business filed by a week of pleasure with family members. The staff could not be any better as they are just wonderful. The whole vibe of the hotel is serene. The breakfast offers many choices, both western and Asian foods. The only negative comment I have to make about the hotel is that it’s carpeting in the hallways and guestrooms needs updating.

Wonderful place.

So close to Shinigawa Station

So close to Shinigawa Station

The Strings Shinigawa has easy/covered walking access on one level to the train station and is close to many restaurants. The hotel and the rooms are excellent; the breakfast buffet is one of the best I have had. Just a great Tokyo hotel to stay in.

The Strings Shinigawa has easy/covered walking access on one level to the train station and is close to many restaurants. The hotel and the rooms are excellent; the breakfast buffet is one of the best I have had. Just a great Tokyo hotel to stay in.

This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!

This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!

What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.

What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.

We got an upgrade at the cost of 5000 yen pn for a city view. Bed was comfy. Room was quiet. Convenient to JR Train. Walk thru crowd of office workers leaving work bet 6-8pm but walkway is mostly covered which was good for rainy days.

We got an upgrade at the cost of 5000 yen pn for a city view. Bed was comfy. Room was quiet. Convenient to JR Train. Walk thru crowd of office workers leaving work bet 6-8pm but walkway is mostly covered which was good for rainy days.

Hotel is in a great location near a lot of things. This stay was at the end of an eight-day trip and this was by far the best hotel we've stayed in from Osaka to Tokyo. The staff was great, the restaurant was awesome, and the rooms were phenomenal. A lof of the hotels in Japan are a bit smaller than I am used to being from the US, but this one was very sizable and worth every penny. The bathroom is spectacular. Great stay overall.

Hotel is in a great location near a lot of things. This stay was at the end of an eight-day trip and this was by far the best hotel we've stayed in from Osaka to Tokyo. The staff was great, the restaurant was awesome, and the rooms were phenomenal. A lof of the hotels in Japan are a bit smaller than I am used to being from the US, but this one was very sizable and worth every penny. The bathroom is spectacular. Great stay overall.

The staffs are helpful and nice. The environment is quite and convenient access to train station .

The staffs are helpful and nice. The environment is quite and convenient access to train station .

Fantastic modern hotel, geat staff, easy atmosphere complemented by an excellent buffet breakfast. Not forgetting the panoramic city views.

Fantastic modern hotel, geat staff, easy atmosphere complemented by an excellent buffet breakfast. Not forgetting the panoramic city views.

Fantastic experience. Everything from check in to check out was flawless and the room was wonderful. The location was good, the staff was excellent, the room condition was excellent as well as the hotel itself. Truly a wonderful facility.

Fantastic experience. Everything from check in to check out was flawless and the room was wonderful. The location was good, the staff was excellent, the room condition was excellent as well as the hotel itself. Truly a wonderful facility.