Staff was friendly

Staff was friendly

Our stay was fine. My complaint would be with the corporate level. How is it you charge for parking for guests??? Where do you expect YOUR GUESTS to park??? It is RIDICULOUS!!! Are YOUR GUESTS supposed to park at some other business to spend money at yours??? A parking fee would be understandable, in that case!!! Having to pay to park on YOUR PROPERTY to spend OUR MONEY at YOUR ESTABLISHMENT is LUDACRIS and greedy. On top of Resort fees, service fees, AND an extra "hold" of $100 for "incedentals" that isn't mentioned ANYWHERE???? The amount of hidden fees your corporation puts on the customer is undeniably shady and sickening greedy. Your corporation can do better.

Our stay was fine. My complaint would be with the corporate level. How is it you charge for parking for guests??? Where do you expect YOUR GUESTS to park??? It is RIDICULOUS!!! Are YOUR GUESTS supposed to park at some other business to spend money at yours??? A parking fee would be understandable, in that case!!! Having to pay to park on YOUR PROPERTY to spend OUR MONEY at YOUR ESTABLISHMENT is LUDACRIS and greedy. On top of Resort fees, service fees, AND an extra "hold" of $100 for "incedentals" that isn't mentioned ANYWHERE???? The amount of hidden fees your corporation puts on the customer is undeniably shady and sickening greedy. Your corporation can do better.

Hidden "Resort" Fees, super squeaky beds. So far down the hall. Elevators took 3 turns to use. Could not use carts for luggage except in main entrance which was super far away. Had to lug bags up full sets of stairs or walk forever. Unreliable staff for checking in towels. Assured us verbally all was well, and then got billed outrageous money for old cheap small towels that we returned!!!!!

Hidden "Resort" Fees, super squeaky beds. So far down the hall. Elevators took 3 turns to use. Could not use carts for luggage except in main entrance which was super far away. Had to lug bags up full sets of stairs or walk forever. Unreliable staff for checking in towels. Assured us verbally all was well, and then got billed outrageous money for old cheap small towels that we returned!!!!!

I like the water park the most.our room was clean and nice but I dont like to much the breakfast buffet is was some food cold.

I like the water park the most.our room was clean and nice but I dont like to much the breakfast buffet is was some food cold.

So entertaining for the kids all ages! They loved the activities during our stay

So entertaining for the kids all ages! They loved the activities during our stay

Liked: Great for young children Didn't Like: Should open earlier in morning. Prices are outrageous.

Liked: Great for young children Didn't Like: Should open earlier in morning. Prices are outrageous.

The hours of different activities should be longer.

The hours of different activities should be longer.

A lot of hidden fees that aren't disclosed until the end of the stay

A lot of hidden fees that aren't disclosed until the end of the stay

Every staff member was so kind and even offered complementary early check in. We came as 2 childless twenty somethings and were still given the same treatment as kids/parents. We were given complementary ears by a sweet man who was so excited to do the wolf paw and howl with us. We ended up getting engaged by the water in TC, and bought a special bottle of wine to celebrate. Unfortunately we forgot a corkscrew, I texted “willow” - the help line they offer all guests. Explaining our situation. Five minutes later a staff member was at my door with a corkscrew and wished me a heartfelt congratulations- it’s the little things! The bracelets are super convenient as they serve as both a room key and payment method! I have a habit of losing cards so this was awesome. My ONLY critique is I wish there was a separate bracelet for 21 guests so I don’t have to bring my ID into the pool area, but that’s not really significant. Impeccably clean, short water slide lines, and very comfortable beds!!Already trying to find a time to come back with another couple! Shoutout to the kind staff! Will be returning, and purchasing one of the fun packages (which are really great deals)!

Every staff member was so kind and even offered complementary early check in. We came as 2 childless twenty somethings and were still given the same treatment as kids/parents. We were given complementary ears by a sweet man who was so excited to do the wolf paw and howl with us. We ended up getting engaged by the water in TC, and bought a special bottle of wine to celebrate. Unfortunately we forgot a corkscrew, I texted “willow” - the help line they offer all guests. Explaining our situation. Five minutes later a staff member was at my door with a corkscrew and wished me a heartfelt congratulations- it’s the little things! The bracelets are super convenient as they serve as both a room key and payment method! I have a habit of losing cards so this was awesome. My ONLY critique is I wish there was a separate bracelet for 21 guests so I don’t have to bring my ID into the pool area, but that’s not really significant. Impeccably clean, short water slide lines, and very comfortable beds!!Already trying to find a time to come back with another couple! Shoutout to the kind staff! Will be returning, and purchasing one of the fun packages (which are really great deals)!

Many activities for young people.

Our family of 6 had a great stay! The rooms are set up so perfectly for families, separate toilet/shower, mirrors and sink outside of that. Our younger kids loved the bunks. The water park was great!

Our family of 6 had a great stay! The rooms are set up so perfectly for families, separate toilet/shower, mirrors and sink outside of that. Our younger kids loved the bunks. The water park was great!

Many activities for young people.

Fun quick family trip

Fun quick family trip

Enjoyed the facility and being with family. Great except food prices. Order in or go out to eat. Dunkin donuts wasn't unreasonable

Enjoyed the facility and being with family. Great except food prices. Order in or go out to eat. Dunkin donuts wasn't unreasonable

It was our first trip to Great wolf lodge and it was amazing !!!!

It was our first trip to Great wolf lodge and it was amazing !!!!

We did a quick stay with our teens before dropping at summer camp. Spacious family suites that were super comfortable and gave everyone their own space. Beds were comfy and we had a nice day by their outdoor pool. The facility is geared toward young kids so our teens went through the mini golf, arcade and slides pretty quick. Tip - rent a cabana by the outdoor pool and do it early! There are only 4 and they go fast. Lots of small kids so don’t expect tranquility. Property is close to Traverse so it’s perfect to spend the day in town or hit the local beaches.

We did a quick stay with our teens before dropping at summer camp. Spacious family suites that were super comfortable and gave everyone their own space. Beds were comfy and we had a nice day by their outdoor pool. The facility is geared toward young kids so our teens went through the mini golf, arcade and slides pretty quick. Tip - rent a cabana by the outdoor pool and do it early! There are only 4 and they go fast. Lots of small kids so don’t expect tranquility. Property is close to Traverse so it’s perfect to spend the day in town or hit the local beaches.

Recommend to stay there

We enjoyed our stay.