Wonderful hosts. Excellent breakfast. The river is perfect

Wonderful hosts. Excellent breakfast. The river is perfect

I would love to stay here again, very close to Wilderswil Train Station

I would love to stay here again, very close to Wilderswil Train Station

The hotel is in an extremely beautiful area, and is ran by very kind people!

The hotel is in an extremely beautiful area, and is ran by very kind people!

We thoroughly enjoyed our stay and will return. The hospitality was fantastic! Breakfast buffet was beautifully served. Soothing river sounds and views. Very convenient for the train. Loved the added bus pass for even more flexibility in Interlaken.

We thoroughly enjoyed our stay and will return. The hospitality was fantastic! Breakfast buffet was beautifully served. Soothing river sounds and views. Very convenient for the train. Loved the added bus pass for even more flexibility in Interlaken.

every thing was excellent especially reception and restaurant,breakfast very well and variety and room was clean and view was amazing Thanks a lot

every thing was excellent especially reception and restaurant,breakfast very well and variety and room was clean and view was amazing Thanks a lot

The breakfast offered a wide variety of choices, and the owners were very hardworking. The room was extremely clean and had the best view of the river. We slept like a baby listening to the river flow all night. My only concern was that the owner didn't speak English, but other than that, everything was great.

The breakfast offered a wide variety of choices, and the owners were very hardworking. The room was extremely clean and had the best view of the river. We slept like a baby listening to the river flow all night. My only concern was that the owner didn't speak English, but other than that, everything was great.

Good location for our Interlaken visit. Short walk to the railway station. Breakfast was nice to get the day started. Rooms needed additional lighting and extra electrical outlets (especially one in the bathroom) would be nice. Tried to bring the lighting issue to managements attention but didn’t ever see someone to talk with during our 5 day visit.

Good location for our Interlaken visit. Short walk to the railway station. Breakfast was nice to get the day started. Rooms needed additional lighting and extra electrical outlets (especially one in the bathroom) would be nice. Tried to bring the lighting issue to managements attention but didn’t ever see someone to talk with during our 5 day visit.

My wife and I recently stayed at Historic Hotel Steinbock and were charmed by the antiquated decor, soothing river sounds, and bell chimes. The onsite staff were polite and helpful. Unfortunately, that's where the positive experiences ended. From the outset, communication was unnecessarily confrontational. Despite having paid the required fees listed on my Expedia booking confirmation, I was harassed multiple times regarding an additional CHF 7 tourist tax. This tax was never mentioned in any of my booking confirmations, yet the manager insisted on it with an unprofessional and an aggressive tone. Furthermore, the handling of my complaint about the hotel's towel policy was appalling. Instead of addressing my concerns respectfully, I was rudely reprimanded and asked pay additional CHF 10 for new towels. This hostile approach is completely unacceptable. The manager even threatened to deny my wife and I breakfast and force an early departure if the CHF 7 was not paid immediately. Such threats create a hostile environment for guests. To make matters worse, the manager’s final message included nonsensical text, which indicates a lack of seriousness and professionalism in handling guest communications. Overall, my experience was marred by unprofessionalism and a lack of basic customer service skills. I strongly advise future guests to reconsider staying at this establishment until significant improvements are made. Sincerely, Romin Parekh

My wife and I recently stayed at Historic Hotel Steinbock and were charmed by the antiquated decor, soothing river sounds, and bell chimes. The onsite staff were polite and helpful. Unfortunately, that's where the positive experiences ended. From the outset, communication was unnecessarily confrontational. Despite having paid the required fees listed on my Expedia booking confirmation, I was harassed multiple times regarding an additional CHF 7 tourist tax. This tax was never mentioned in any of my booking confirmations, yet the manager insisted on it with an unprofessional and an aggressive tone. Furthermore, the handling of my complaint about the hotel's towel policy was appalling. Instead of addressing my concerns respectfully, I was rudely reprimanded and asked pay additional CHF 10 for new towels. This hostile approach is completely unacceptable. The manager even threatened to deny my wife and I breakfast and force an early departure if the CHF 7 was not paid immediately. Such threats create a hostile environment for guests. To make matters worse, the manager’s final message included nonsensical text, which indicates a lack of seriousness and professionalism in handling guest communications. Overall, my experience was marred by unprofessionalism and a lack of basic customer service skills. I strongly advise future guests to reconsider staying at this establishment until significant improvements are made. Sincerely, Romin Parekh

The room was adequate in terms of amenities in the room, comfort of the bed, and shower facilities. The location next to the train station was excellent. The breakfast in the morning was adequate as well. It is an excellent value for the price of the room.

The room was adequate in terms of amenities in the room, comfort of the bed, and shower facilities. The location next to the train station was excellent. The breakfast in the morning was adequate as well. It is an excellent value for the price of the room.

great historic hotel

great historic hotel

This is a very nice hotel, breakfast was very good. Only problem was upon paying extra fees they had no change for a 20 franc note. Seems if you need to pay a fee, they should have change!

This is a very nice hotel, breakfast was very good. Only problem was upon paying extra fees they had no change for a 20 franc note. Seems if you need to pay a fee, they should have change!

Free breakfast was really good! Easy access to train station, and peaceful

Yelling at guests in Ukrainian when they don’t speak that language is considered rude and discourteous.

Yelling at guests in Ukrainian when they don’t speak that language is considered rude and discourteous.

Free breakfast was really good! Easy access to train station, and peaceful

Loved this darling cute authentic hotel! Friendly staff and breakfast was delicious!

Loved this darling cute authentic hotel! Friendly staff and breakfast was delicious!

Overall is a nice hotel in an historic building; the surrounding area is really beautiful with a covered bridge almost in front. The services provided are limited, some of the furniture outdate (some is actually vintage and it’s nice). Breakfast buffet is good but a bit limited

Overall is a nice hotel in an historic building; the surrounding area is really beautiful with a covered bridge almost in front. The services provided are limited, some of the furniture outdate (some is actually vintage and it’s nice). Breakfast buffet is good but a bit limited

Quiet.

Quiet.