Excellent service I’m very happy with this place

Excellent service throughout! Whenever we needed something, it was immediately taken care of. A big shout out to Dogukan for being very helpful and made our experience beyond amazing

Excellent service! very attentive staff.

Excellent service! very attentive staff.

We have always chosen Sofitel Munich for our stays in the city, as it has been a trusted part of our travel experience. However, during our most recent visit, we encountered two unfortunate incidents that were quite unexpected. The first incident happened when my sister and I ordered food through Uber Eats. I realized I hadn’t included ketchup with our order, so I asked the receptionist for some. He kindly said room service would bring it up without mentioning any cost. However, no one arrived while we ate. About 30 minutes later, someone knocked persistently on my sister’s door. When my sister responded, the staff member handed her the ketchup with a brusque demeanor and demanded five euros. My sister, surprised, explained that the food was already finished and questioned the charge. I immediately went to the reception to explain what happened, and the receptionist who initially assisted me was shocked and apologized, saying the charge would be removed from our bill. The second incident occurred at check-out. I attempted to reach the reception for over 10 minutes, and when someone finally answered, they hung up immediately. This felt dismissive, and I went down to address it in person. Again, the staff member I spoke to seemed surprised and apologized. We have always valued our stays at Sofitel Munich, and I am set to return on November 3rd. However, I hope these issues are not indicative of the service we can expect going forward. We love this hotel and hope for the exce

We have always chosen Sofitel Munich for our stays in the city, as it has been a trusted part of our travel experience. However, during our most recent visit, we encountered two unfortunate incidents that were quite unexpected. The first incident happened when my sister and I ordered food through Uber Eats. I realized I hadn’t included ketchup with our order, so I asked the receptionist for some. He kindly said room service would bring it up without mentioning any cost. However, no one arrived while we ate. About 30 minutes later, someone knocked persistently on my sister’s door. When my sister responded, the staff member handed her the ketchup with a brusque demeanor and demanded five euros. My sister, surprised, explained that the food was already finished and questioned the charge. I immediately went to the reception to explain what happened, and the receptionist who initially assisted me was shocked and apologized, saying the charge would be removed from our bill. The second incident occurred at check-out. I attempted to reach the reception for over 10 minutes, and when someone finally answered, they hung up immediately. This felt dismissive, and I went down to address it in person. Again, the staff member I spoke to seemed surprised and apologized. We have always valued our stays at Sofitel Munich, and I am set to return on November 3rd. However, I hope these issues are not indicative of the service we can expect going forward. We love this hotel and hope for the exce

I got a handicap unit and it is not what I booked. It was very uncomfortable. When I asked to change they told me not eligible. In the room they never replenish shampoo and lotion bottles.

I got a handicap unit and it is not what I booked. It was very uncomfortable. When I asked to change they told me not eligible. In the room they never replenish shampoo and lotion bottles.