room is very small not enough space in showerand toilet,toilets odour is prominent and very noisy early morning

Staff were wonderful. The location was 5 minute walk to the Sanctuary and plenty of restaurants and stores within minutes. The price of the hotel for was very reasonable. We really enjoyed our stay.

we stayed in the Hotel for 3 nights . when we checked into the room we found out the bathroom was too small and a small cabin shower. We wanted to move into another room and talked to the receptionist. The very pleasant receptionist gave us another room. It was better than the other room but the wardrobe had no doors and the toilet seat was a bit wobbly. Tv remote was not working sometimes. I am pleased that I got discount through expedia. I will definitely stay in this hotel again. Breakfast cost 8 Euro and it was not bad. we had nice fish and chips for lunch.

Close to the grotto and shops convenient location Friendly staff

Management is great some dining staff are too but one there is not a happy "camper"

For the price that you pay, this hotel is good value-for-money especially if the purpose of your stay in Lourdes is for prayers and reflection in the Sanctuary. Hotel is clean and comfy. Would have been great if a water boiler is provided. If you are a light sleeper, it could be an issue as windows are not soundproof and streets can get noisy till late.

when we checked into our room it was clean, but second and third day the cleaners had only changed the bed covers they have not cleaned the room.

Convenient hotel, close to St. Joseph's gat, shops, etc. Sign up for the full board--the meals are very nice.

The price of the hotel was quite good and the location was magnificent - very close to the Grotto. But there were a few downsides. The hotel was in a very run down condition. The hot water rarely worked, and if it did, it took about 10 minutes to heat up. I decided to leave a day early on the trip, but the hotel refused to refund the additional day I had booked. I stayed for 5 nights, so it wasn't as if they didn't make any money off me. But they made me pay for 6 nights. After a wonderful week in Lourdes, the experience at this hotel leaves a very bad taste in your mouth. It is obvious that this hotel is one of the worst in Lourdes. While I was in Lourdes, the town was packed with pilgrims from all over the world and almost every hotel was booked out. But this one wasn't. I wonder why! If you can find somewhere else to stay in Lourdes, stay there and don't come back to this hotel.

The hotel itself is using power saving measures which means that when you arrive at your floor you have to find a switch to provide light, not at all welcoming. We arrived at the hotel room, to be met with a stale smell of human urine. Furthermore the room was in a poor state of repair. I tried to have the room changed but none of the staff spoke english, fortunately my wife who speaks different languages was able to change the room. The only difference was that the room did not smell so bad, the quality of everything was very poor. I have to say I cannot possibly say how it got it's 3 star rating. It was obvious that the hotel was not at all popular, as the associated restuarant never had customers whilst neightbouring restaurants were doing well. The hotel staff were unable to provide details of local train times or provide any information about the area. In the end we asked advice from another hotel.... So the advice is, choose another hotel

There was no hairdryer in the bathroom and also no outlet if you wanted to use your own. Although I dont expect fresh towels every day, I would at least like to have a dirty towel with makeup stains replaced and not folded for use. It also was a very small room looked bigger in the picture. Would not go there again was very disappointed with the selection through expedia.

Basic accomodation, scrupulously clean, but the room was cramped