It was the worst hotel I’ve ever stayed at

It was the worst hotel I’ve ever stayed at

Good

Good

I will be requesting a refund for this stay. The entire hotel had no ac. In mid July. I do understand tho gs go wrong but the reason given was - they were switching from winter to summer. In that case I should have been notified so that we can make alternate plans. I’ve never asked for a refund or complained but this one was not ok.

I will be requesting a refund for this stay. The entire hotel had no ac. In mid July. I do understand tho gs go wrong but the reason given was - they were switching from winter to summer. In that case I should have been notified so that we can make alternate plans. I’ve never asked for a refund or complained but this one was not ok.

It was our first time traveling to Europe for vacation with my family and no experience. I tried to look for a hotel close to MXP Airport for very late arrival and that's why I choose this Hotel. It's just a Hotel and nothing around it. Make sure you eat something before you get there because you won't find anything in the Hotel or around it specially for late check ins. The rooms are okay with huge bathrooms like other hotels in Italy but I would choose the brand new Tribe hotel minutes away from Airport instead. The staff are very friendly and even though with low English, they would help you as much as they can. Overall it's a safe Hotel but there are much better options if you are looking for Hotels around MXP Airport.

It was our first time traveling to Europe for vacation with my family and no experience. I tried to look for a hotel close to MXP Airport for very late arrival and that's why I choose this Hotel. It's just a Hotel and nothing around it. Make sure you eat something before you get there because you won't find anything in the Hotel or around it specially for late check ins. The rooms are okay with huge bathrooms like other hotels in Italy but I would choose the brand new Tribe hotel minutes away from Airport instead. The staff are very friendly and even though with low English, they would help you as much as they can. Overall it's a safe Hotel but there are much better options if you are looking for Hotels around MXP Airport.

We have only good things to say about this property. It was conveniently located for our rental car location. They had shuttles to/from the airport. The property looked new or newly renovated, the room was large, clean and very comfortable. There was a restaurant on premises as well as a lounge/bar area. The staff were VERY helpful and courteous - and spoke many different languages.

We have only good things to say about this property. It was conveniently located for our rental car location. They had shuttles to/from the airport. The property looked new or newly renovated, the room was large, clean and very comfortable. There was a restaurant on premises as well as a lounge/bar area. The staff were VERY helpful and courteous - and spoke many different languages.

Good breakfast. I would like to see "sugarless" choices for cereals. Great friendly, helpful staff. Finally put in a footpath to town and onto the railway station. Yai!!!

Good breakfast. I would like to see "sugarless" choices for cereals. Great friendly, helpful staff. Finally put in a footpath to town and onto the railway station. Yai!!!

Great Convenient Hotel 15mins from Malpensa airport Transfer shuttle is provided. But must book 24hrs ahead. Excellent reception staff in particular Anna who is a star. Avoid 1st floor rooms as we find them to be tired and dusty Rooms on 3rd were brilliant.

Great Convenient Hotel 15mins from Malpensa airport Transfer shuttle is provided. But must book 24hrs ahead. Excellent reception staff in particular Anna who is a star. Avoid 1st floor rooms as we find them to be tired and dusty Rooms on 3rd were brilliant.

The gym was horrible, old poorly maintained machines a handful of weights and water in a vending machine that they charge 2 € for!

The gym was horrible, old poorly maintained machines a handful of weights and water in a vending machine that they charge 2 € for!

The atention was great, the breakfast i like very much, and I thanks for all the help that l have recieved

The atention was great, the breakfast i like very much, and I thanks for all the help that l have recieved

Lower your expectation and you’ll be fine. Serves a purpose but that’s about it. Would opt paying €50 more and staying at airport hotel (Sheraton). Closer by and looks nicer.

Lower your expectation and you’ll be fine. Serves a purpose but that’s about it. Would opt paying €50 more and staying at airport hotel (Sheraton). Closer by and looks nicer.

Great location to airport after missing our flight.

Great location to airport after missing our flight.

The price was right but the property is still 15 mins from the airport. The shuttle has a fixed schedule, not on demand so it didn't work for us. The hall reeked of dirty diapers and our room #108 started to smell like sewer gas around 2 AM, not from the bathroom but from the A/C vent. The bathroom mirror lights didn't work. The shower drain was very slow so it overflowed after just 5 minutes. The two pillows were micro-thin, literally an inch thick or less once you put your head on them. The A/C was locked at 25 deg C (77 F) too hot for me. So I used the hair dryer to heat the thermostat and make it think it was 100. Then the A/C kicked on. Only shampoo w/ conditioner combo, no plain gel soap. Lots of painting and wall repair needed in our room. Staff was very friendly but everything else was poorly managed. Spend a little more and stay at a hotel on the airport property if you want to save time. The management of this hotel needs to increase their budget for the basic minimum. If they already have the money they need then they should quit out of shame.

The price was right but the property is still 15 mins from the airport. The shuttle has a fixed schedule, not on demand so it didn't work for us. The hall reeked of dirty diapers and our room #108 started to smell like sewer gas around 2 AM, not from the bathroom but from the A/C vent. The bathroom mirror lights didn't work. The shower drain was very slow so it overflowed after just 5 minutes. The two pillows were micro-thin, literally an inch thick or less once you put your head on them. The A/C was locked at 25 deg C (77 F) too hot for me. So I used the hair dryer to heat the thermostat and make it think it was 100. Then the A/C kicked on. Only shampoo w/ conditioner combo, no plain gel soap. Lots of painting and wall repair needed in our room. Staff was very friendly but everything else was poorly managed. Spend a little more and stay at a hotel on the airport property if you want to save time. The management of this hotel needs to increase their budget for the basic minimum. If they already have the money they need then they should quit out of shame.

The fact that you need to book the airport shuttle 24 hours in advance, or else you get charged, is ridiculous. And it is NOT stated in the hotel overview that you will be charged if not booked in advance. Overview says FREE airport shuttle. That’s it. It’s an airport hotel, the shuttle should be free no matter what time you book it.

Safe was direct as I arrived. Ask to fix it and they did but next day I couldn’t open it so I had to wait for someone with keys to open and let me have my passport. Also - shuttle from the hotel is very good nut TO the hotel is a big problem.

The bedroom was spacious and comfortable and the bathroom also very was clean with lots of towels. Nice breakfast too so great value for money. Would recommend a stay there.

For me: Super comfortable beds n pillows. Clean rooms but nothing over the ordinary when it comes to visual/comfort/interior. Friendly staff. Reason for "average score": Is that breakfast buffe was very disapointing. Our reason for choosing SHG before other options within the same price-range was that breakfast buffe (not just "italian breakfast") was offered and included. Sadly nothing on the buffee was/looked fresh. Half of the buffee was dry cakes/desserts. The rest was to wrap it up: "yoghurt n coco-pops, dry bread and some seriously weird tastings egg scramble". Juice was sugar/cordial and coffee was "office machine button coffee".

For me: Super comfortable beds n pillows. Clean rooms but nothing over the ordinary when it comes to visual/comfort/interior. Friendly staff. Reason for "average score": Is that breakfast buffe was very disapointing. Our reason for choosing SHG before other options within the same price-range was that breakfast buffe (not just "italian breakfast") was offered and included. Sadly nothing on the buffee was/looked fresh. Half of the buffee was dry cakes/desserts. The rest was to wrap it up: "yoghurt n coco-pops, dry bread and some seriously weird tastings egg scramble". Juice was sugar/cordial and coffee was "office machine button coffee".

Good choice for airport access. Not too long a walk to the village of Somma Lombardo for dinner. A little rough around the edges but clean and comfy enough for one night. Included breakfast is varied but basic. Order your coffee from the waitress, much better than the self-serve machine!

Good choice for airport access. Not too long a walk to the village of Somma Lombardo for dinner. A little rough around the edges but clean and comfy enough for one night. Included breakfast is varied but basic. Order your coffee from the waitress, much better than the self-serve machine!

Staff was helpful and check in was quick and easy. The room was spacious, clean and had everything we needed. Breakfast was great. I would definitely stay here again!