the staff is very sweet and informative ! the place is clean, very close to the beach and restaurants / nightlife !!

comfortable rooms, short walk to ferry terminal, beach & colectivos.

comfortable rooms, short walk to ferry terminal, beach & colectivos.

Overall very clean and nice! Great area, although keep in mind that the music from the cafe nearby is loud. I was only disappointed that I had to pay to storage for my bag when I checked out early. As a hotel guest I expected I could store my bag for free and pick it up later in the day.

Overall very clean and nice! Great area, although keep in mind that the music from the cafe nearby is loud. I was only disappointed that I had to pay to storage for my bag when I checked out early. As a hotel guest I expected I could store my bag for free and pick it up later in the day.

This is a lovely place handy to the beach and all the shops — coffee across the street

This is a lovely place handy to the beach and all the shops — coffee across the street

We really enjoyed our stay here. The room had everything we needed for a comfortable stay. It is a very walkable location. The staff was friendly. A big bonus was Enzo, the resident cat. He was so friendly and came to our room multiple times to hang out. The sound from the bar nearby is a little loud sometimes, but personally it didn't bother us. The hammock was a nice touch and there were places to dry your beach clothes. Will stay here again.

We really enjoyed our stay here. The room had everything we needed for a comfortable stay. It is a very walkable location. The staff was friendly. A big bonus was Enzo, the resident cat. He was so friendly and came to our room multiple times to hang out. The sound from the bar nearby is a little loud sometimes, but personally it didn't bother us. The hammock was a nice touch and there were places to dry your beach clothes. Will stay here again.

Good little place to spend the night few nights. Very good service as well

Good little place to spend the night few nights. Very good service as well

I hate to give a bad review and rarely do so but we only ended up staying here for 3 nights out of 9 due to the noise. The club next door (we think?) was playing music so loud it sounded as if it was in the room until 5am the 3 nights we stayed. We like to party as much as anyone else but not being able to sleep until after 5am every night is just too much. We tried to get a refund for the remaining 6 nights we didn’t stay and they refused to refund, which is something most places would gladly do. I would not recommend staying here, but if you do make sure to get only one night to try it out because you will not be refunded if you decide it’s much too loud. They did provide ear plugs but those don’t particularly help when the bed is shaking from the music, and they did not muffle the noise much either. It also wasn’t the best when they justified their reason to not give a refund as being because the noise wasn’t “from the hotel directly” and then subsequently blamed Expedia, although Expedia attempted at getting our refund several times and in the final attempt gave us a small credit on our account (Expedia did, not the hotel).

I hate to give a bad review and rarely do so but we only ended up staying here for 3 nights out of 9 due to the noise. The club next door (we think?) was playing music so loud it sounded as if it was in the room until 5am the 3 nights we stayed. We like to party as much as anyone else but not being able to sleep until after 5am every night is just too much. We tried to get a refund for the remaining 6 nights we didn’t stay and they refused to refund, which is something most places would gladly do. I would not recommend staying here, but if you do make sure to get only one night to try it out because you will not be refunded if you decide it’s much too loud. They did provide ear plugs but those don’t particularly help when the bed is shaking from the music, and they did not muffle the noise much either. It also wasn’t the best when they justified their reason to not give a refund as being because the noise wasn’t “from the hotel directly” and then subsequently blamed Expedia, although Expedia attempted at getting our refund several times and in the final attempt gave us a small credit on our account (Expedia did, not the hotel).

PERFECT?

PERFECT?

Not a bad place to stay, it is what it is… cheap, rooms were clean & safe. It was a bit loud at night from the neighboring bar. My BIGGEST issue was that they wanted $200 to watch our bags after checkout while we went to Walmart (8 minutes away). After spending 2 nights there, this felt excessive & greedy. Won’t be coming back, too many other/ better options.

Not a bad place to stay, it is what it is… cheap, rooms were clean & safe. It was a bit loud at night from the neighboring bar. My BIGGEST issue was that they wanted $200 to watch our bags after checkout while we went to Walmart (8 minutes away). After spending 2 nights there, this felt excessive & greedy. Won’t be coming back, too many other/ better options.

Staff excellent, place clean. Bed was comfortable… If your looking for that Mexican charm, this is the place, location is excellent and wifi is very good. If you want a brand new state of the art, not your kind of place.

Staff excellent, place clean. Bed was comfortable… If your looking for that Mexican charm, this is the place, location is excellent and wifi is very good. If you want a brand new state of the art, not your kind of place.

We really enjoyed our stay! Very attentive and great staff! Will book again! Thank you!!

We really enjoyed our stay! Very attentive and great staff! Will book again! Thank you!!

Exelente costumer service super friendly.beutiful area..super clean.i really recommend.

Exelente costumer service super friendly.beutiful area..super clean.i really recommend.

Very friendly employees. Good location. Beautiful property. Conveniences - fridge and microwave. A/c worked great.

Very friendly employees. Good location. Beautiful property. Conveniences - fridge and microwave. A/c worked great.

Great location, friendly staff, and nice rooms.

Great location, friendly staff, and nice rooms.

Wifi did not work. No water pressure in the shower. Beds are hard as a rock. Wild raccoon came into the hotel. Cant flush toliet paper in toilet, have to put soiled toilet paper in trash can. Definitely DO NOT RECOMMEND!!

Wifi did not work. No water pressure in the shower. Beds are hard as a rock. Wild raccoon came into the hotel. Cant flush toliet paper in toilet, have to put soiled toilet paper in trash can. Definitely DO NOT RECOMMEND!!

Hotel appears run down on the outside the inside is not so bad it is clean the cleaning lady is phenomenal does a great job if you are a smoker you will not be able to get outside of the hotel to smoke after 2:00 a.m. as they use a padlock to lock you inside if there is an emergency I guess you just have to scream until someone comes to open the gate not sure they keep your driver's license if this is your only form of identification I suggest not staying at this hotel now this could be other hotels I'm not sure. The room was clean the bedding was clean the only thing that I really didn't like about this hotel I would have to say that they lock that gate and if you leave the room and your gone more than 15 minutes they will turn your air conditioner off from the breaker box in the office so when you come back it will be extremely hot. There is also a $600 peso fee if you lose the key to the safe in the room I suggest not putting anything in there and make sure when you check in to inform them that you do not want it you do not want the key you do not want to use the safe. Other than that the staff was friendly and there's some really good places to eat a few steps from the hotel. There's a major club less than a block away I didn't hear them myself once in my room but other reviews say the noise is bad I had no problem with it myself. I don't recommend taking any animals or children if you plan on staying more than two or three nights.

Hotel appears run down on the outside the inside is not so bad it is clean the cleaning lady is phenomenal does a great job if you are a smoker you will not be able to get outside of the hotel to smoke after 2:00 a.m. as they use a padlock to lock you inside if there is an emergency I guess you just have to scream until someone comes to open the gate not sure they keep your driver's license if this is your only form of identification I suggest not staying at this hotel now this could be other hotels I'm not sure. The room was clean the bedding was clean the only thing that I really didn't like about this hotel I would have to say that they lock that gate and if you leave the room and your gone more than 15 minutes they will turn your air conditioner off from the breaker box in the office so when you come back it will be extremely hot. There is also a $600 peso fee if you lose the key to the safe in the room I suggest not putting anything in there and make sure when you check in to inform them that you do not want it you do not want the key you do not want to use the safe. Other than that the staff was friendly and there's some really good places to eat a few steps from the hotel. There's a major club less than a block away I didn't hear them myself once in my room but other reviews say the noise is bad I had no problem with it myself. I don't recommend taking any animals or children if you plan on staying more than two or three nights.

Simple but efficient room. Perfect for the person looking for a clean safe place to stay that is literally walking distance to all things Playa Del Carmen.