Hotel was clean and comfortable. Had a complimentary breakfast and valet parking. Close to everything downtown. I would definitely stay again

Stayed here multiple times. Excellent service, rooms and location

Hotel is clearly old and you can smell it when you walk in. The only elevator smells like feet and my room smelled like a nursing home. Very clean though.

Hotel is clearly old and you can smell it when you walk in. The only elevator smells like feet and my room smelled like a nursing home. Very clean though.

We only stayed overnight. It was OK experience

We only stayed overnight. It was OK experience

Crystal was so kind at the front desk. She was truly amazing. They literally gave amazing customer service, were incredibly hospitable and would absolutely stay there again.

nice staff, good location, reasonable rate, a not terrible breakfast. the bed was VERY firm. would stay here again.

nice staff, good location, reasonable rate, a not terrible breakfast. the bed was VERY firm. would stay here again.

Clean modern and comfortable rooms in a great location

Clean modern and comfortable rooms in a great location

The bed wasn’t up to the usual Hampton Inn standard. You don’t have to remodel every 2 years like some hotel chains but please check condition of items like beds and replace them as needed. Room 1019 would be a good place to start. Also, one of the cleaning staff looked annoyed with us as the elevator door opened and she saw us. She mumbled something, didn’t move over and the elevator left. Hard during the morning hours when it was busy, and not good service.

The bed wasn’t up to the usual Hampton Inn standard. You don’t have to remodel every 2 years like some hotel chains but please check condition of items like beds and replace them as needed. Room 1019 would be a good place to start. Also, one of the cleaning staff looked annoyed with us as the elevator door opened and she saw us. She mumbled something, didn’t move over and the elevator left. Hard during the morning hours when it was busy, and not good service.

Bathroom tub was leaking and tub was clogged. Also front desk person wasn’t very cooperative.

Bathroom tub was leaking and tub was clogged. Also front desk person wasn’t very cooperative.

Had a beautiful 3 days at this hotel. It was so central to everything. 15 min walk to capital state buildings. Rooms were clean and comfortable. Breakfast was well presented and quite nice. Would stay again.

Had a beautiful 3 days at this hotel. It was so central to everything. 15 min walk to capital state buildings. Rooms were clean and comfortable. Breakfast was well presented and quite nice. Would stay again.

Breakfast staff was exceptional; check-in great; valet and floor cleaning staff not as friendly but competent.

I booked this hotel specifically because of location and laundry services as strange as it sounds. I was taking a short trip where I would be needing to do a few loads of laundry. When I checked into the hotel, there were no laundry services and no laundry rooms. Clearly stated on Travelocity that had laundry services. Altered my entire trip. Sucks!

I booked this hotel specifically because of location and laundry services as strange as it sounds. I was taking a short trip where I would be needing to do a few loads of laundry. When I checked into the hotel, there were no laundry services and no laundry rooms. Clearly stated on Travelocity that had laundry services. Altered my entire trip. Sucks!

Breakfast staff was exceptional; check-in great; valet and floor cleaning staff not as friendly but competent.

Pleased with my stay here. Staff is very friendly and helpful. Valet-only parking lot. Hotel itself is a bit outdated but clean. A/C was very loud, had to turn it off at night. Great water pressure in shower - and hot water was very hot. Good free breakfast.

The hotel itself was nice. We hardly use the hotel because we went to a concert and came back and left the next day. The lady that served breakfast was very kind. However, the rest of the customer service is awful since the trip I have tried to contact the company, many times with no response. You had to pay for a valet to park your car when I got my car back. It smelled so bad like marijuana. I still have the smell in my car and I’ve tried to get it out. No one from the hotel will answer my concerns about this being a problem. I am very disappointed that nobody can return my calls. We have more stay planned In Albany for other concerts and will not be staying there again, which is unfortunate.

Pleased with my stay here. Staff is very friendly and helpful. Valet-only parking lot. Hotel itself is a bit outdated but clean. A/C was very loud, had to turn it off at night. Great water pressure in shower - and hot water was very hot. Good free breakfast.

The hotel itself was nice. We hardly use the hotel because we went to a concert and came back and left the next day. The lady that served breakfast was very kind. However, the rest of the customer service is awful since the trip I have tried to contact the company, many times with no response. You had to pay for a valet to park your car when I got my car back. It smelled so bad like marijuana. I still have the smell in my car and I’ve tried to get it out. No one from the hotel will answer my concerns about this being a problem. I am very disappointed that nobody can return my calls. We have more stay planned In Albany for other concerts and will not be staying there again, which is unfortunate.

Everything was gorgeous, great location , friendly staff. My friend and I went to go to breakfast and in the elevator there was feces , we told the front desk person and when we went back upstairs the big turd was gone but the diarrhea on the floor remained. They needed to shut the elevator down and deep clean. Not acceptable. Breakfast was good but many fruit flies were around. Not a typical Hampton I’ve stayed at.

Everything was gorgeous, great location , friendly staff. My friend and I went to go to breakfast and in the elevator there was feces , we told the front desk person and when we went back upstairs the big turd was gone but the diarrhea on the floor remained. They needed to shut the elevator down and deep clean. Not acceptable. Breakfast was good but many fruit flies were around. Not a typical Hampton I’ve stayed at.

Front desk clerks were excellent... bed was uncomfortable, hotel itself seemed to have been remodeled quickly and not very well. First time to Albany. Had no idea that there was literally nothing there. Not walkable, no restaurants, didn't feel safe. Recommend staying 30 miles up the road in Saratoga.

Front desk clerks were excellent... bed was uncomfortable, hotel itself seemed to have been remodeled quickly and not very well. First time to Albany. Had no idea that there was literally nothing there. Not walkable, no restaurants, didn't feel safe. Recommend staying 30 miles up the road in Saratoga.

No pool

Book with them. Staff is wonderful. Breakfast is good as well

Very clean and staff was helpful and curious. Breakfast buffet was amazing and delicious. We really enjoyed our stay at Hampton Inn, Albany downtown!